Page 1 of 5 123 ... LastLast
Results 1 to 10 of 44

Thread: Might & Magic Heroes VI has stopped working | Forums

Launch trailer - Might & Magic® X Legacy [UK]

Might & Magic X - Legacy - 4 New Classes Speed Painting trailer [UK]

Might and Magic X Legacy - The Gameplay trailer [UK]

Might & Magic X Legacy -- The Open Dev starts! [EUROPE]

  1. #1
    Junior Member
    Join Date
    Mar 2010
    Posts
    4
    "A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."

    Just started happening before a 3 day weekend. Played yesterday with no issues. Logged a ticket with Ubi [Incident: 111230-001056]

    Found similar post "http://forums.ubi.com/eve/forums/a/tpc/f/5861060878/m/7121062559?r=7121062559#7121062559" but no answer.

    Anyone else having this issue?

    1. Uninstalled the Launcher,
    2. Restarted
    3. then re-installed from "http://ubisoft.custhelp.com/app/answers/detail/a_id/15501/session/L3RpbWUvMTMyNTI2NzY0Mi9zaWQvTU9rTFhVTWs%3D"
    4. Restarted
    5. Same issue

    Specs:
    OS- Windows 7 Pro 64-bit
    Processor - i5 2500k standard clock
    Motherboard - ASUS P8Z68-V PRO
    Memory - 16g Corsair Vengeance lp DDR3 clocked at 1866 ghz
    Boot Drive - OCZ SATA II 2.5 Vertex 2 Solid State Drive
    Primary Program Drive - Seagate Barracuda 1 TB 7200 rpm
    GPU- Zotec GeForce GT 440
    Reply With Quote Reply With Quote

  2. #2
    Junior Member
    Join Date
    Mar 2010
    Posts
    4
    Ubi support responded in about 1 hr to my ticket (Holy crap that's good email support?!)

    And after re-installing my GPU drivers- (same release and everything) it works.


    Subject
    Heroes 6 fails to launch from the UBI launcher when clicking PLAY after login - ...

    Discussion Thread
    Response Via Email (Jason) 12/30/2011 02:25 PM
    Hi Alandale,

    The type of problem you are having is usually resolved by updating your video card driver, and updating your Directx files. I've written details for doing this below, as well as other ideas to try if updating these files still doesn't solve your problem.

    - Updating your video drivers:

    Please visit your sound, video, and 3D card manufacturer's websites for the most recently available drivers for the components in your system.
    Major video chipset manufacturers web sites:

    http://www.nvidia.com - GeForce models
    http://www.ati.com - Radeon models
    http://www.s3graphics.com - All Savage model cards
    http://www.matrox.com - G200/G400 models

    Once you have downloaded and installed these drivers according to the manufacturer's suggestions then follow the next step:

    - Updating your Directx:
    Download and install the latest version of DirectX from http://www.microsoft.com/downl...n/details.aspx?id=35. For more help with this, please search the FAQ for how to update drivers.

    - Please check to see if there is a patch available for your game at http://www.ubi.com/US/Downloads/Category.aspx?dcId=63
    Reply With Quote Reply With Quote

  3. #3
    I really regreted buying this game today. I am encountering the same problem and the above solution doesn't seem to help.

    I keep having "Might & Magic Heroes VI has stopped working" prompt.
    "A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."

    Updated my Geforce driver and all patches.. nothing seems to help..

    Spent 4 hours finding a solution but can't.. I really regret buying the game.. Totally disappointed with ubisoft..

    Any solution?
    Reply With Quote Reply With Quote

  4. #4
    Junior Member
    Join Date
    Feb 2012
    Posts
    2

    Mine not working either

    I have the same problem reloaded the game then updated the video driver and have most recent directx It is frustrating since I can not play.
    Reply With Quote Reply With Quote

  5. #5
    UK Forum Manager Ubi-Mush's Avatar
    Join Date
    Nov 2011
    Location
    E. Sussex, UK
    Posts
    16,140
    You may need to re-install the Game Launcher;

    To resolve this issue, you will need to manually install the GameLauncher software, which handles the online authentication in the game. Please note that this software MUST be installed to play the game, and cannot be uninstalled or disabled.

    1. First, you will need to uninstall the "Ubisoft Game Launcher" software from the 'Add/Remove Programs' (Windows XP) / 'Installed Programs' (Windows Vista and 7) icon in your computer's control panel. It's possible that the "Ubisoft Game Launcher" software will not be listed if you have already uninstalled it, or the game. If so, you can skip this step.

    2. After uninstalling the software, you will need to manually delete any leftover files in the C:\Program Files\Ubisoft\Ubisoft Game Launcher (32-bit versions of Windows) or C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher (64-bit versions of Windows). Please do not skip this step, it is very important. If this folder does not exist, please go to the next step.

    3. Reinstall the GameLauncher software from: http://static3.cdn.ubi.com/orbit/lau...rInstaller.exe. Once installed, you should be able to start the game!
    Ubisoft UK Forum Manager

    Technical Support
    Twitter Support
    Facebook Support

    Reply With Quote Reply With Quote

  6. #6
    Junior Member
    Join Date
    Feb 2012
    Posts
    2

    still not working

    I tried reinstalling gamelauncher but still not working
    Reply With Quote Reply With Quote

  7. #7
    Junior Member
    Join Date
    Apr 2012
    Posts
    3
    This is just pathetic. I bought this game this sunday and got temp banned because the cd key didnt work, and when comming home from work I Get this **** and nothing helps. Absolutely NOTHING. It's sad that one of my all time favorite game series is being reducing to nothing more than a pile of vomit thanks to ubisoft trying to ***** in on piracy with their **** launcher.
    Reply With Quote Reply With Quote

  8. #8
    Junior Member
    Join Date
    Jul 2012
    Posts
    10
    I have the exact same problem. I have tried all of the step listed above to cure the problem with no luck at all. What is the next step?
    Reply With Quote Reply With Quote

  9. #9
    UK Forum Manager Ubi-Mush's Avatar
    Join Date
    Nov 2011
    Location
    E. Sussex, UK
    Posts
    16,140
    If the above didn't work please contact technical support, the link is in my signature.
    Ubisoft UK Forum Manager

    Technical Support
    Twitter Support
    Facebook Support

    Reply With Quote Reply With Quote

  10. #10
    Forum mascot znork's Avatar
    Join Date
    Apr 2005
    Posts
    6,308
    I know this dosent realy help when you want to play the game. But there is a lot of work going on right now to improve game crashing bugs. And youre crash will help in fixign the game.
    ************************************************** *****************
    Its nice to be important, but its more important to be nice!
    ************************************************** *****************
    http://forums.ubi.com/image.php?type=sigpic&userid=258636&dateline=13265  35850
    Reply With Quote Reply With Quote

Page 1 of 5 123 ... LastLast

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •