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Thread: Might & Magic Heroes VI has stopped working | Forums

  1. #1
    "A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."

    Just started happening before a 3 day weekend. Played yesterday with no issues. Logged a ticket with Ubi [Incident: 111230-001056]

    Found similar post "" but no answer.

    Anyone else having this issue?

    1. Uninstalled the Launcher,
    2. Restarted
    3. then re-installed from ""
    4. Restarted
    5. Same issue

    OS- Windows 7 Pro 64-bit
    Processor - i5 2500k standard clock
    Motherboard - ASUS P8Z68-V PRO
    Memory - 16g Corsair Vengeance lp DDR3 clocked at 1866 ghz
    Boot Drive - OCZ SATA II 2.5 Vertex 2 Solid State Drive
    Primary Program Drive - Seagate Barracuda 1 TB 7200 rpm
    GPU- Zotec GeForce GT 440

  2. #2
    Ubi support responded in about 1 hr to my ticket (Holy crap that's good email support?!)

    And after re-installing my GPU drivers- (same release and everything) it works.

    Heroes 6 fails to launch from the UBI launcher when clicking PLAY after login - ...

    Discussion Thread
    Response Via Email (Jason) 12/30/2011 02:25 PM
    Hi Alandale,

    The type of problem you are having is usually resolved by updating your video card driver, and updating your Directx files. I've written details for doing this below, as well as other ideas to try if updating these files still doesn't solve your problem.

    - Updating your video drivers:

    Please visit your sound, video, and 3D card manufacturer's websites for the most recently available drivers for the components in your system.
    Major video chipset manufacturers web sites: - GeForce models - Radeon models - All Savage model cards - G200/G400 models

    Once you have downloaded and installed these drivers according to the manufacturer's suggestions then follow the next step:

    - Updating your Directx:
    Download and install the latest version of DirectX from For more help with this, please search the FAQ for how to update drivers.

    - Please check to see if there is a patch available for your game at

  3. #3
    I really regreted buying this game today. I am encountering the same problem and the above solution doesn't seem to help.

    I keep having "Might & Magic Heroes VI has stopped working" prompt.
    "A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."

    Updated my Geforce driver and all patches.. nothing seems to help..

    Spent 4 hours finding a solution but can't.. I really regret buying the game.. Totally disappointed with ubisoft..

    Any solution?

  4. #4

    Mine not working either

    I have the same problem reloaded the game then updated the video driver and have most recent directx It is frustrating since I can not play.

  5. #5
    Community Representative Ubi-MoshiMoshi's Avatar
    Join Date
    Nov 2011
    You may need to re-install the Game Launcher;

    To resolve this issue, you will need to manually install the GameLauncher software, which handles the online authentication in the game. Please note that this software MUST be installed to play the game, and cannot be uninstalled or disabled.

    1. First, you will need to uninstall the "Ubisoft Game Launcher" software from the 'Add/Remove Programs' (Windows XP) / 'Installed Programs' (Windows Vista and 7) icon in your computer's control panel. It's possible that the "Ubisoft Game Launcher" software will not be listed if you have already uninstalled it, or the game. If so, you can skip this step.

    2. After uninstalling the software, you will need to manually delete any leftover files in the C:\Program Files\Ubisoft\Ubisoft Game Launcher (32-bit versions of Windows) or C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher (64-bit versions of Windows). Please do not skip this step, it is very important. If this folder does not exist, please go to the next step.

    3. Reinstall the GameLauncher software from: Once installed, you should be able to start the game!

  6. #6

    still not working

    I tried reinstalling gamelauncher but still not working

  7. #7
    This is just pathetic. I bought this game this sunday and got temp banned because the cd key didnt work, and when comming home from work I Get this **** and nothing helps. Absolutely NOTHING. It's sad that one of my all time favorite game series is being reducing to nothing more than a pile of vomit thanks to ubisoft trying to ***** in on piracy with their **** launcher.

  8. #8
    Junior Member Rudboy66's Avatar
    Join Date
    Jul 2012
    I have the exact same problem. I have tried all of the step listed above to cure the problem with no luck at all. What is the next step?

  9. #9
    Community Representative Ubi-MoshiMoshi's Avatar
    Join Date
    Nov 2011
    If the above didn't work please contact technical support, the link is in my signature.

  10. #10
    Forum mascot znork's Avatar
    Join Date
    Apr 2005
    I know this dosent realy help when you want to play the game. But there is a lot of work going on right now to improve game crashing bugs. And youre crash will help in fixign the game.

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