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Thread: User Support | Forums

  1. #1
    Senior Member Mr_Crime's Avatar
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    Sep 2010
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    Have a game related question?
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  2. #2
    I went to play this afternoon and found I had lost the progress made, upgraded equipement, and the funds I spent to upgrade equipement. I had finished the Mendoza case, but found it reopened to the last scene. I am back to Level 11, and only have 6,000 + in funds out of the 36,000+ I had before purchasing upgrades. Is there anyway to get back the progress, Level 12, and upgraded equipement?
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  3. #3
    Senior Member Mr_Crime's Avatar
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    rpger4ever5901- We're investigating some users' lost progress which may have been a result of server maintenance performed today. We appreciate your patience as we sort this out.
    Mr_Crime
    <img src ="http://sphotos.ak.fbcdn.net/hphotos-ak-ash2/hs618.ash2/157069_183467891664645_174909645853803_675919_2504 737_n.jpg"/>
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  4. #4
    After the maintenance that was done today I went back to see if my progress, level, and equipement was returned. I have lost my progress, one level, my upgraded eguipement along with the funds I used to purchase the equipement.

    I do not think it is fair that I lose the equipement upgrades and the funds I spent on them. I would like either the funds returned or the equipement upgrades returned.

    I am not pleased at having to replay a case that was closed or losing one level, but I could live with that if my upgrades or money were returned.
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  5. #5
    I am on case 02-02 "Behind Blue Eyes" Location #2 Tumisha's Office and i get over 75% cleared and also get 2 pieces of evidence. i log off and the next time i log on its back to 20% cleared and 0 evidence. this happened to me 2 times already grrrrrrrrr!!
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  6. #6
    I am on the case below the belt- The Gooden's living room for two days now i get almost a 100% complete and log off come back the next day and i am back a 22%. Plus I upgrade some of my equipment and that also was taken away from me as well as the money that i had spent is still gone. It is getting frustrating having to keep redoing the same case over and over. Can anything be done about this?
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  7. #7
    I have not played the game since losing my Level status (was a 12 now back to 11), losing my upgraded equipement (camera 2, camera 3,fingerprint kit 2, and tweezer 2), and my progress (Below The Belt - living room).

    I am not going to resume playing the game until either my funds for lost upgrades are returned or my Level, equipement, and progress are restored.
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  8. #8
    Junior Member
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    Oct 2010
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    in case 02-05 mash up, I've clicked every floor tile in club crust. I've searched everything and only found 3 of 4 evidence. I'm at 100% nothing left to search, very stuck!!
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  9. #9
    Junior Member
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    Oct 2010
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    Im stuck on the first crime scene the tile blood stain...
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  10. #10
    Junior Member
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    Oct 2010
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    I have actually found a fix. Use FireFox The game works fast smooth and with no issues, I'm now on level 3 with-out any problems so far.
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