Dead Rising Causing Xbox 360s to Fail?
<span class="ev_code_BLUE">Is the Xbox 360 failure rate higher than we think? One employee of a leading publisher believes so, and he also thinks that Capcom's recent release of Dead Rising is contributing to the problem. More within...</span>
GameDaily BIZ was tipped off today by an employee of a major publisher (he wished to keep his name and company anonymous) who claims that the Xbox 360 failure rateââ¬"at least within this particular publisher's studioââ¬"has been much higher than Microsoft has stated failure rates to be.
"[We] got about 300 or so consoles to sell to us for the 360 launch - and I can tell you that from those consoles A LOT more than 5-6% of them have completely died (an informal poll comes closer to 30-50%)," the industry source said.
More interesting still was that this person witnessed even more 360 units fail when people started playing Capcom's Dead Rising around the offices.
"... it seems to center around the release of Dead Rising. The rumor no one can quite confirm right now, is that DR is one of the first games to use the Dual-Core [processors] and thus gets the machine hotter than any other games released so far," he explained.
For Capcom's part, the company doesn't seem to claim any responsibility for the apparent overheating issue. A spokesperson told us, "The game works under the specs of the 360 system and was approved by Microsoft. For anyone having issues with hardware, we have referred them to contact Microsoft for hardware support." (Capcom did not confirm at the time whether or not Dead Rising does indeed use the Dual-Core, or if this is the reason for the problem.)
After explaining the Dead Rising situation, the source then went on to further complain about the failure rate for the console and customer service at MS. "Upon investigating this online, I have discovered that over in the states they (MS) are beginning to charge people $130 to have their machines repaired if they go over the 3 mo warranty period. Some of us here at [company name removed] are on our 5th! console after returning it and burning out another and another and another. A quick calculation, and you can see that it won't take long to have your 360 costing you 2 and 3 times what the PS3 is planning on charging," he lamented. "Although they have not yet initiated that scheme here in the UK- it is still taking a month or more per exchange to ship and receive a new(refurb) console. But if it is true, that it is only just recently that games have come out that truly tax the console, that would seem like an unfair business practice to me."
GameDaily BIZ has been in touch with MS and is currently awaiting comment on this matter. We'll update the story shortly.