Patches are not recognizing my installation of Heroes V. | Forums

[Solipso]

I bought and installed the retail 2-disk version of Heroes V Epic Collection. In-game main menus for each of the three games tell me I am playing Heroes V v.1.5, Hammers of Fate v.2.1, and Tribes of the East v.3.0.

I downloaded patch v.1.6 for Heroes V and patch v.3.1 for Tribes of the East. But when I try to install either patch I get this message: Heroes of Might and Magic V is not installed. Patch cannot be applied.

What's happening?

I am running Vista 64-bit SP2.

[Solipso]

I solved my own trouble. Well, at least largely on my own. A replier to my post on another site, a post just like this one, suggested I had the wrong patch version. I disbelieved that because I had bought the game from amazon.com in the U.S., and I had seen nothing to indicate that it was an imported edition. In fact, small print on the bottom of the retail box suggested that I had a United States version published by Encore. Reasonably, therefore, I had been trying to install the U.S. version of the 1.60 patch.

Nevertheless, a post on Ubisoft's support page advised me to check the game's manual to find what edition of the game I had. The Epic Collection did not come with a hardcopy manual, but in small inconspicuous text at the top of the digital manual I saw a note possibly indicating the manual came from the U.K.

So I tried the U.K. version of the 1.60 patch (but NOT the U.K. collector's version). The patch installed. After that, the version 3.10 patch (U.S./European version) also installed.

Life should not be so difficult. Somewhere, in the game or in the readme or at the beginning of the manual in clear and conspicuous text, or on the patch download sites, I should have been informed that the Heroes V Epic Collection contained the U.K. version of Heroes V.

[BehemothJackal]

Oh wow, quite the mess there. I'm glad you were able to get it figured out.

[hysalie]

Hello,

When i try to log in @ ubi.com i keep getting redirected to the "main" multiplayer page (where you are when you click on multiplayer on the main menu, hot-seat/local network/ubi.com). i've tried to install the patches, started at 1.01, but when i try that it says that the patch can't be applied. I have bought the game in a local gamestore (EU). anyone who has a suggestion for me?