Same here, please take into consideration me paying you (Ubisoft) 55 Euro for this game.
I hope for a positive answer. An avatar/name like shop****** is just not nice.
If you wont give me the chance to change my online profile name I want my money back.
Best regards,
A very disappointed customer.
I am the same situation.
And since the launcher cant remember the name even when asked to it, I have to dig out the username from my mail every time i want to play.
And to top it off, the support link does not work when you click the links. Which means you only have support via phone, not even mail.
Ubisoft, do you realize which year this is?
This is completely unforgivable, and I really regret my purchase.
Pathetic solutions like this is the main reason people pirate your software. Don't annoy your paying customers, but give them a reason to be legit.
One very ****ed off customer
I miss the time when we played online pc games with the option to change our nicknames and without accounts. Ubisoft should give the option to change the username & someone should make a sign petition or something. I agree with that, even if I don't care for my username
+1 I'd like to change my nick
I did it!!! They changed my account name. They have done it so good that now I CANT PLAY HEROES 6 ONLINE ANYMORE !!!
Apparently if you change your username you lose your game as the game activation code can't be linked to the new acount name. The funny thing is that you keep (we talk only about Heroes 6 here, thank GOD I didn't buy other games) all your archivements, dynasty weapons and heroes, but you cant use them.
Don't try to change your usernames mates !!!!
At Ubisoft the phrase: You may experience some connectivity problems if you change your account name" MEANS: "You will NEVER be able to play online that game anymore and we can't do anything about that."
Did I mention that I want my money back for this crap?
Yea... That's very important for me. I got (In my think) stupid nickname and i want to change it, but i can not. Pls - give for everyone - one chance to change a nick.
That what happened to me, Kingofkrabs and many others should not go unnoticed. There are simply two groups of unsatisfied customers - those who got randomly generated name and can't change it, and those who requested the change at support center and cannot play the game anymore because they don't give a s*** about us.
So, lend us a hand guys, and support us in this case.
+1 for being able to change your username post-registration process. Literally unbelievable that the system they have in place is to assign you an eyesore of a name if you do not pre-register for Uplay.
The whole system needs to be changed so that new players can choose their username without being store<insert crap here>. Further, those who got screwed already need a method to modify the name.
I will be reversing the charge on my credit card if it is not taken care of and switching over to Steam. Poor customer service and shoddy registration is no way to run a business. Sorry to hear about your situation Kingofkrabs and Metalance - that is just unacceptable. I hope you get a refund.
i asked to change my username also and have the same problem as you. Cant play multiplayer.. But im going to Ubishoft in person to talk about that. This is unacceptable!
I will keep my figers crossed, please give us the info how you managed there !Originally posted by Konstantinekein:
i asked to change my username also and have the same problem as you. Cant play multiplayer.. But im going to Ubishoft in person to talk about that. This is unacceptable!
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