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Thread: uplay account | Forums

  1. 08-08-2011, 06:06 PM #1
     enrell
    enrell is offline
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    how long does it take for ubisoft to look into a ticket and resolved it

    my first post in the ticket was on 30th july and i t is already 9th (my time) and it is still not resolved.

    it is just a simply request of asking them to replace the uplay account of AC2. i cant play the game because of this.

    anyone knows how to contact them direct?

    this is poor customer service.
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  2. 08-09-2011, 10:21 AM #2
     FredEx919
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    Ubisoft Support Staff NCSA FredEx919's Avatar
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    Hello, what exactly do you mean by replace the Uplay account? Each game will have a technical support slip inside of the game case. On this slip you will find a direct contact number that you can use to call into support by phone, however if you have already sent in a support ticket, you can PM me either the account username, or reference number for the ticket and I can see what I can do.
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  3. 08-09-2011, 07:04 PM #3
     bor1qua
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    having the same problem i have updated all accounts related to Uplay and UBI and still get the same error. any help would be appreciated
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