Report Disconnections | Forums

[Arad1]

ATTENTION: If you encounter a disconnection during your play session please collect and post the following information here:

• In-Game Persona Name
• Timestamp (Including Timezone)
• Description of the Message you received
• Bandwith, Internet Carrier, Type
• DXdiag (attach to post)

How to Get DXdiag

Use Speed Test to get bandwith info


Note: You can also send this information to customer service, make sure to attach your DXdiag to the message

Example:

• Arad
• 12/12 12:45pm PST
• "Cannot connect to server"
• 7 Ping/ 40 MBS Download / 80 MBS Upload T1 Line/ Comcast

DXdiag Information:

------------------System Information------------------Time of this report: 1/17/2012, 11:31:26 Machine name: SFO-LAP-RD1549 Operating System: Windows 7 Enterprise 64-bit (6.1, Build 7600) (7600.win7_gdr.110622-1503) Language: English (Regional Setting: English)System Manufacturer: Dell Inc. System Model: Latitude E6410 BIOS: Default System BIOS Processor: Intel(R) Core(TM) i7 CPU M 640 @ 2.80GHz (4 CPUs), ~2.8GHz Memory: 4096MB RAMAvailable OS Memory: 4022MB RAM Page File: 3387MB used, 4653MB available Windows Dir: C:\Windows DirectX Version: DirectX 11DX Setup Parameters: Not found User DPI Setting: Using System DPI System DPI Setting: 96 DPI (100 percent) DWM DPI Scaling: Disabled DxDiag Version: 6.01.7600.16385 32bit Unicode------------DxDiag Notes------------ Display Tab 1: No problems found. Display Tab 2: No problems found. Sound Tab 1: No problems found. Sound Tab 2: No problems found. Input Tab: No problems found.--------------------DirectX Debug Levels--------------------Direct3D: 0/4 (retail)DirectDraw: 0/4 (retail)DirectInput: 0/5 (retail)DirectMusic: 0/5 (retail)DirectPlay: 0/9 (retail)DirectSound: 0/5 (retail)DirectShow: 0/6 (retail)---------------Display Devices--------------- Card name: NVIDIA NVS 3100M Manufacturer: NVIDIA Chip type: NVS 3100M DAC type: Integrated RAMDAC Device Key: Enum\PCI\VEN_10DE&DEV_0A6C&SUBSYS_040A1028&REV_A2 Display Memory: 2229 MB Dedicated Memory: 474 MB Shared Memory: 1754 MB Current Mode: 1920 x 1080 (32 bit) (60Hz) Monitor Name: Generic PnP Monitor Monitor Model: DELL E2311H Monitor Id: DELF034 Native Mode: 1920 x 1080(p) (60.000Hz) Output Type: HD15 Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,n vwgf2um,nvwgf2umDriver File Version: 8.16.0011.8974 (English) Driver Version: 8.16.11.8974 DDI Version: 10.1 Driver Model: WDDM 1.1 Driver Attributes: Final Retail Driver Date/Size: 4/16/2010 18:41:02, 9628776 bytes WHQL Logo'd: n/a WHQL Date Stamp: n/a Device Identifier: {D7B71E3E-492C-11CF-9650-01241DC2C535} Vendor ID: 0x10DE Device ID: 0x0A6C SubSys ID: 0x040A1028 Revision ID: 0x00A2

[lostman7]

deleted

[Arad1]

We are aware of the current disconnections.

http://forums.ubi.com/showthread.php...utage-4-2-2012

[Freelancer852]

• Cortexian.
• Sunday April 7th (or it might of been the 8th), 10:32PM GMT -7 Mountain Time.
• The description of the disconnect was that I lost connection to the game server.

Shaw, Broadband 50 (Use Calgary AB as location if needed)

DxDiag

[IamLakota]

I;m not getting a dissconnect error in game I am getting a Connection Failed when trying to login to the server.

[e4gled]

I experienced a disconnection Error about a week or 2 ago, i thought my internet connection caused the error so i wasnt concerned about posting it at all untill today. I kept Disconnecting a couple of times with this ERROR!

This is what the error reported in the Loading screen of GRO!

ERROR: 0x81F60006



And heres my speed test:

[damian071]

Server is runing ok, but will not create a Match says "Match found, joining" then 10 secs later gives error "Server Connection failure Error: 0x81F60007" then it will ask if you want to retry search or close.
time: 10:05 am EDT
this is on a PC
windows 7 pro 64 bit
DX 11

[e4gled]

ive been posting this error more often before this patch, patch 0.6.0 i am experiencing this same error a couple of times
Lost Connection to game server, Please re-join. ERROR : 81F600006
sometimes 5 or 6 times in a row and it cant be my internet now my seccond problem is since Patch 0.6.0 i hear Echos in the sound no matter what im doing.. i first thought it was my mic. but after a few tests without my microphone plugged in or any1 in party using a mic i still have this problem now i have been watching my FPS i thought it was my fps.. couse at this patch 0.6.0 somehow my FPS is to low so i changed my resolution and it didnt solve the sound ECHO problem.

[B11TME]

Just started having this issue...Can't connect and when it does i am stuck at map screen with just me on the map.

username: CoReB11TME

Did not manage to get first error code but it was at 21:35 uk time and said the connection was lost, please sign in again.

Got another error, lost connection to game server: Code: 81F60006

Another Error code, AMM search request failed. Code: 80810069

I also noticed it is taking a long time to login

[RealHempman]

In my admittedly limited experience, I have found that wclowing Launcher imediately after launching the game cures most lost connections and lag issues.