Contents of OP cut-out & preserved in a Wordpad file because it was 100% typed in all-capital letters (= excessive shouting)
and especially because the author's issues were resolved. Moderator Sorceresss</span>
I have also had this problem. In the past there was no way to cancel other than to submit a ticket.
The customer support for this game is terrible, and I fear there will be no way to get reimbursed for the charges considering I haven't played this game since May and continue to be billed.
Also, the "my account" screen above is not available to me.
I'm feeling that the only course of action is to contact the BBB.