Connectivity Troubleshooting | Forums

[reapsta2010]

Originally posted by BB_foxbox:
@Jimah
No, I'm afraid your problem is different - and very unique so far
I assume you get the same error on skirmish maps?
When you're in the main menu is anything (settlers, birds) moving on the background map?

@GameOverRIP
Dynamic IP should be just fine - we tested on DSL lines and with 24h disconnects...
Are you absolutely sure you cannot reach the second link I posted?

@asurin
The relevant servers will not respond to ping, but you should see a trace route to onlineconfigservice.ubi.com end somewhere in montreal, right?

Hey,

This is the result of a tracert from my machine to onlineconfigservice.ubi.com :
D:\Documents and Settings\Craig>tracert onlineconfigservice.ubi.com

Tracing route to lb-ws.ubisoft.com [216.98.48.18]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 17 ms 17 ms 17 ms nexthop.wa.iinet.net.au [203.59.14.16]
3 17 ms 16 ms 16 ms te7-1.per-qv1-bdr2.iinet.net.au [203.215.4.36]
4 76 ms 75 ms 75 ms te0-0-0.syd-mas-core1.iinet.net.au [203.215.20.68]
5 80 ms 79 ms 80 ms 34023.sydp06.cu.reach.com [134.159.160.57]
6 232 ms 232 ms 232 ms i-10-0-0.wil-core02.bx.reach.com [202.84.140.102]
7 232 ms 231 ms 232 ms i-1-1.tlot03.bi.reach.com [202.84.251.234]
8 * * * Request timed out.
9 * * 257 ms Vlan1114.icore1.PDI-PaloAlto.as6453.net [209.58.17.5]
10 251 ms 250 ms 249 ms if-6-0-0-1145.mcore4.PDI-PaloAlto.as6453.net [216.6.86.45]
11 325 ms 325 ms 324 ms if-9-0-0-1186.mcore5.NYY-NewYork.as6453.net [216.6.86.58]
12 332 ms 332 ms 332 ms Pos-channel2.mcore4.MTT-Montreal.as6453.net [64.86.71.18]
13 329 ms 329 ms 329 ms if-3-0.mcore3.MTT-Montreal.as6453.net [216.6.114.1]
14 * * if-12-2-4.mcore3.MTT-Montreal.as6453.net [216.6.114.25] reports: Destination net unreachable.

Trace complete.

if-12-2-4.mcore3.MTT-Montreal.as6453.net - I'm guessing something between the ubi servers and the shortest route from Australia is broken?

[reapsta2010]

For reference, I can successfully telnet to the supplied IP/Port.

[asurin]

@asurin
The relevant servers will not respond to ping, but you should see a trace route to onlineconfigservice.ubi.com end somewhere in montreal, right?

<pre class="ip-ubbcode-code-pre">tracert onlineconfigservice.ubi.com

Tracing route to lb-ws.ubisoft.com [216.98.48.18]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms RTA1046VW.home [192.168.0.1]
2 84 ms 54 ms 40 ms lns20.adl2.internode.on.net [203.16.215.197]
3 340 ms 319 ms 296 ms te3-3.cor3.adl2.internode.on.net [150.101.134.29
]
4 384 ms 319 ms 206 ms gi5-3.bdr1.adl6.internode.on.net [150.101.225.10
9]
5 362 ms 304 ms 227 ms gi6-2-0.bdr1.syd7.internode.on.net [150.101.134.
214]
6 205 ms 260 ms 353 ms pos5-0.bdr1.sjc2.internode.on.net [203.16.213.16
2]
7 240 ms 334 ms 325 ms sl-st22-sj-3-1-2.sprintlink.net [144.223.179.177
]
8 321 ms 381 ms 312 ms sl-st30-sj-0-0-3-0.sprintlink.net [144.232.0.206
]
9 813 ms 982 ms 951 ms 0.xe-4-0-0.BR3.SJC7.ALTER.NET [204.255.168.101]

10 868 ms 786 ms 715 ms 0.ge-6-3-0.XL3.SJC7.ALTER.NET [152.63.33.46]
11 722 ms 676 ms 710 ms 0.so-7-1-0.XT1.MTL1.ALTER.NET [152.63.2.90]
12 661 ms 606 ms 516 ms POS6-0.GW2.MTL1.ALTER.NET [152.63.128.241]
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.</pre>

My Brother has been testing on his 20Mb connection as well. Different ISP. Here are his results:

<pre class="ip-ubbcode-code-pre">tracert onlineconfigservice.ubi.com

Tracing route to lb-ws.ubisoft.com [216.98.48.18]
over a maximum of 30 hops:

1 2 ms 1 ms 1 ms NB6.home [192.168.1.1]
2 22 ms 21 ms 19 ms lo5000.bras3.adl1.adnap.net.au [122.49.191.8]
3 17 ms 18 ms 22 ms g3-22.cor1.adl1.adnap.net.au [219.90.143.149]
4 161 ms 201 ms 210 ms te4-1.cor2.adl1.adnap.net.au [219.90.143.246]
5 37 ms 21 ms 19 ms vlan369.55drc76fg.optus.net.au [59.154.0.49]
6 54 ms 50 ms 47 ms 61.88.221.73
7 207 ms 203 ms 204 ms 203.208.191.213
8 261 ms 210 ms 209 ms so-3-1-2-0.sngc3-cr1.ix.singtel.com [203.208.149.125]
9 210 ms 214 ms 212 ms 203.208.145.82
10 209 ms 209 ms 209 ms if-0-0-0-20.mcore3.LAA-LosAngeles.as6453.net [216.6.84.13]
11 272 ms 274 ms 275 ms if-4-0.mcore3.NJY-Newark.as6453.net [216.6.84.2]
12 470 ms 326 ms 278 ms if-2-0.mcore4.NJY-Newark.as6453.net [216.6.57.18]
13 281 ms 287 ms 282 ms if-3-0.mcore4.NYY-NewYork.as6453.net [216.6.63.42]
14 282 ms 283 ms 285 ms if-1-0.mcore3.MTT-Montreal.as6453.net [216.6.114.17]
15 * * * Request timed out.
16 * * * Request timed out.
17 if-12-2-4.mcore3.MTT-Montreal.as6453.net [216.6.114.25] reports: Destination net unreachable.

Trace complete.</pre>

[reapsta2010]

Originally posted by asurin:
<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">
@asurin
The relevant servers will not respond to ping, but you should see a trace route to onlineconfigservice.ubi.com end somewhere in montreal, right?

<pre class="ip-ubbcode-code-pre">tracert onlineconfigservice.ubi.com

Tracing route to lb-ws.ubisoft.com [216.98.48.18]
over a maximum of 30 hops:

</pre> </div></BLOCKQUOTE>

asurin, the trace from your home connection is taking more than 30 jumps to reach the target. This means we can't see if it's unable to reach if-12-2-4.mcore3.MTT-Montreal.as6453.net

You need to force tracert to try for more hops - let's try 100.

>tracert -h 100 onlineconfigservice.ubi.com

Can you post the result of that and see if we're hitting the same spot.

[TEAgaspode]

I just bought the game and can't get passed the girl ont he horse screen either - "server not available". I'm in Australia. The 1st link from the 1st post works, but for reference here is a traceroute to the other 2 IPs mentioned in the 1st post:

Tracing route to 72.21.207.134 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 192.168.0.1
2 21 ms 20 ms 20 ms lns20.mel6.internode.on.net [150.101.212.45]
3 20 ms 20 ms 21 ms te2-2.cor2.mel6.internode.on.net [150.101.208.69]
4 201 ms 201 ms 201 ms gi0-0-4.bdr1.mel6.internode.on.net [150.101.212.130]
5 201 ms 201 ms 200 ms pos5-0-0.bdr1.syd7.internode.on.net [150.101.134.85]
6 223 ms 223 ms 224 ms pos5-0.bdr1.sjc2.internode.on.net [203.16.213.162]
7 190 ms 190 ms 190 ms ge-6-20.car3.SanJose1.Level3.net [4.71.112.85]
8 189 ms 196 ms 198 ms vlan99.csw4.SanJose1.Level3.net [4.68.18.254]
9 191 ms 193 ms 197 ms ae-94-94.ebr4.SanJose1.Level3.net [4.69.134.253]

10 296 ms 292 ms 301 ms ae-2-2.ebr4.NewYork1.Level3.net [4.69.135.186]
11 269 ms 270 ms 270 ms ae-64-64.csw1.NewYork1.Level3.net [4.69.134.114]

12 260 ms 261 ms 259 ms ae-61-61.ebr1.NewYork1.Level3.net [4.69.134.65]

13 299 ms 288 ms 288 ms ae-3-3.ebr4.Washington1.Level3.net [4.69.132.93]

14 260 ms 255 ms 266 ms ae-84-84.csw3.Washington1.Level3.net [4.69.134.186]
15 256 ms 256 ms 256 ms ae-3-89.edge2.Washington1.Level3.net [4.68.17.145]
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.



Tracing route to 216.98.51.203 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 192.168.0.1
2 20 ms 20 ms 20 ms lns20.mel6.internode.on.net [150.101.212.45]
3 201 ms 199 ms 203 ms te2-2.cor2.mel6.internode.on.net [150.101.208.69]
4 224 ms 223 ms 224 ms gi1-5-7.mel6.internode.on.net [150.101.212.106]

5 201 ms 201 ms 201 ms pos5-0-0.bdr1.syd7.internode.on.net [150.101.134.85]
6 223 ms 223 ms 223 ms pos5-0.bdr1.sjc2.internode.on.net [203.16.213.162]
7 191 ms 191 ms 190 ms sl-st22-sj-3-1-2.sprintlink.net [144.223.179.177]
8 192 ms 194 ms 193 ms sl-st30-sj-0-0-3-0.sprintlink.net [144.232.0.206]
9 191 ms 231 ms 190 ms 0.xe-4-0-0.BR3.SJC7.ALTER.NET [204.255.168.101]

10 190 ms 190 ms 190 ms 0.ge-6-3-0.XL3.SJC7.ALTER.NET [152.63.33.46]
11 261 ms 262 ms 261 ms 0.so-7-1-0.XT1.MTL1.ALTER.NET [152.63.2.90]
12 262 ms 261 ms 261 ms POS6-0.GW2.MTL1.ALTER.NET [152.63.128.241]
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

[reapsta2010]

Some mob called TaTa Communications - ubisoft's upstream providor?

[reapsta2010]

@TEAgaspode - can you try tracert -h 100 onlineconfigservice.ubi.com ?

Your tracert is taking more than 30 hops so we're unable to see if the same link is causing the problem.

[TEAgaspode]

Yep, doing one now

[TEAgaspode]

Same results:

Tracing route to lb-ws.ubisoft.com [216.98.48.18]
over a maximum of 100 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 21 ms 20 ms 20 ms lns20.mel6.internode.on.net [150.101.212.45]
3 21 ms 20 ms 21 ms te2-2.cor2.mel6.internode.on.net [150.101.208.69]
4 223 ms 223 ms 223 ms gi1-5-7.mel6.internode.on.net [150.101.212.106]

5 200 ms 201 ms 202 ms pos5-0-0.bdr1.syd7.internode.on.net [150.101.134.85]
6 223 ms 223 ms 223 ms pos5-0.bdr1.sjc2.internode.on.net [203.16.213.162]
7 190 ms 191 ms 192 ms sl-st22-sj-3-1-2.sprintlink.net [144.223.179.177]
8 192 ms 193 ms 193 ms sl-st30-sj-0-0-3-0.sprintlink.net [144.232.0.206]
9 190 ms 190 ms 226 ms 0.xe-4-0-0.BR3.SJC7.ALTER.NET [204.255.168.101]

10 190 ms 190 ms 193 ms 0.ge-7-2-0.XL4.SJC7.ALTER.NET [152.63.50.10]
11 272 ms 271 ms 271 ms 0.so-7-0-0.XT2.MTL1.ALTER.NET [152.63.133.49]
12 268 ms 269 ms 269 ms POS7-0.GW2.MTL1.ALTER.NET [152.63.128.245]
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
31 * * * Request timed out.
32 * * * Request timed out.
33 * * * Request timed out.
34 * * * Request timed out.
35 * * * Request timed out.
36 * * * Request timed out.
37 * * * Request timed out.
38 * * * Request timed out.
39 * * * Request timed out.
40 * * * Request timed out.
41 * * * Request timed out.
42 * * * Request timed out.
43 * * * Request timed out.
44 * * * Request timed out.
45 * * * Request timed out.
46 * * * Request timed out.
47 * * * Request timed out.
48 * * * Request timed out.
49 * * * Request timed out.
50 * * * Request timed out.
51 * * * Request timed out.
52 * * * Request timed out.
53 * * * Request timed out.
54 * * * Request timed out.
55 * * * Request timed out.
56 * * * Request timed out.
57 * * * Request timed out.
58 * * * Request timed out.
59 * * * Request timed out.
60 * * * Request timed out.
61 * * * Request timed out.
62 * * * Request timed out.
63 * * * Request timed out.
64 * * * Request timed out.
65 * * * Request timed out.
66 * * * Request timed out.
67 * * * Request timed out.
68 * * * Request timed out.
69 * * * Request timed out.
70 * * * Request timed out.
71 * * * Request timed out.
72 * * * Request timed out.
73 * * * Request timed out.
74 * * * Request timed out.
75 * * * Request timed out.
76 * * * Request timed out.
77 * * * Request timed out.
78 * * * Request timed out.
79 * * * Request timed out.
80 * * * Request timed out.
81 * * * Request timed out.
82 * * * Request timed out.
83 * * * Request timed out.
84 * * * Request timed out.
85 * * * Request timed out.
86 * * * Request timed out.
87 * * * Request timed out.
88 * * * Request timed out.
89 * * * Request timed out.
90 * * * Request timed out.
91 * * * Request timed out.
92 * * * Request timed out.
93 * * * Request timed out.
94 * * * Request timed out.
95 * * * Request timed out.
96 * * * Request timed out.
97 * * * Request timed out.
98 * * * Request timed out.
99 * * * Request timed out.
100 * * * Request timed out.

Trace complete.

[asurin]

Originally posted by reapsta2010:
asurin, the trace from your home connection is taking more than 30 jumps to reach the target. This means we can't see if it's unable to reach if-12-2-4.mcore3.MTT-Montreal.as6453.net

You need to force tracert to try for more hops - let's try 100.

>tracert -h 100 onlineconfigservice.ubi.com

Can you post the result of that and see if we're hitting the same spot.

No luck, 100 hops and still didn't get there. I'm going for <STRIKE>500</STRIKE> 250! this may take some time.

Update: still going. It's up to 150 hops.