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Thread: Connectivity Troubleshooting | Forums

  1. #11
    Originally posted by BB_foxbox:
    @Jimah
    No, I'm afraid your problem is different - and very unique so far
    I assume you get the same error on skirmish maps?
    When you're in the main menu is anything (settlers, birds) moving on the background map?

    @GameOverRIP
    Dynamic IP should be just fine - we tested on DSL lines and with 24h disconnects...
    Are you absolutely sure you cannot reach the second link I posted?

    @asurin
    The relevant servers will not respond to ping, but you should see a trace route to onlineconfigservice.ubi.com end somewhere in montreal, right?
    Hey,

    This is the result of a tracert from my machine to onlineconfigservice.ubi.com :
    D:\Documents and Settings\Craig>tracert onlineconfigservice.ubi.com

    Tracing route to lb-ws.ubisoft.com [216.98.48.18]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms 192.168.1.1
    2 17 ms 17 ms 17 ms nexthop.wa.iinet.net.au [203.59.14.16]
    3 17 ms 16 ms 16 ms te7-1.per-qv1-bdr2.iinet.net.au [203.215.4.36]
    4 76 ms 75 ms 75 ms te0-0-0.syd-mas-core1.iinet.net.au [203.215.20.68]
    5 80 ms 79 ms 80 ms 34023.sydp06.cu.reach.com [134.159.160.57]
    6 232 ms 232 ms 232 ms i-10-0-0.wil-core02.bx.reach.com [202.84.140.102]
    7 232 ms 231 ms 232 ms i-1-1.tlot03.bi.reach.com [202.84.251.234]
    8 * * * Request timed out.
    9 * * 257 ms Vlan1114.icore1.PDI-PaloAlto.as6453.net [209.58.17.5]
    10 251 ms 250 ms 249 ms if-6-0-0-1145.mcore4.PDI-PaloAlto.as6453.net [216.6.86.45]
    11 325 ms 325 ms 324 ms if-9-0-0-1186.mcore5.NYY-NewYork.as6453.net [216.6.86.58]
    12 332 ms 332 ms 332 ms Pos-channel2.mcore4.MTT-Montreal.as6453.net [64.86.71.18]
    13 329 ms 329 ms 329 ms if-3-0.mcore3.MTT-Montreal.as6453.net [216.6.114.1]
    14 * * if-12-2-4.mcore3.MTT-Montreal.as6453.net [216.6.114.25] reports: Destination net unreachable.

    Trace complete.

    if-12-2-4.mcore3.MTT-Montreal.as6453.net - I'm guessing something between the ubi servers and the shortest route from Australia is broken?
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  2. #12
    For reference, I can successfully telnet to the supplied IP/Port.
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  3. #13
    @asurin
    The relevant servers will not respond to ping, but you should see a trace route to onlineconfigservice.ubi.com end somewhere in montreal, right?
    <pre class="ip-ubbcode-code-pre">tracert onlineconfigservice.ubi.com

    Tracing route to lb-ws.ubisoft.com [216.98.48.18]
    over a maximum of 30 hops:

    1 1 ms <1 ms <1 ms RTA1046VW.home [192.168.0.1]
    2 84 ms 54 ms 40 ms lns20.adl2.internode.on.net [203.16.215.197]
    3 340 ms 319 ms 296 ms te3-3.cor3.adl2.internode.on.net [150.101.134.29
    ]
    4 384 ms 319 ms 206 ms gi5-3.bdr1.adl6.internode.on.net [150.101.225.10
    9]
    5 362 ms 304 ms 227 ms gi6-2-0.bdr1.syd7.internode.on.net [150.101.134.
    214]
    6 205 ms 260 ms 353 ms pos5-0.bdr1.sjc2.internode.on.net [203.16.213.16
    2]
    7 240 ms 334 ms 325 ms sl-st22-sj-3-1-2.sprintlink.net [144.223.179.177
    ]
    8 321 ms 381 ms 312 ms sl-st30-sj-0-0-3-0.sprintlink.net [144.232.0.206
    ]
    9 813 ms 982 ms 951 ms 0.xe-4-0-0.BR3.SJC7.ALTER.NET [204.255.168.101]

    10 868 ms 786 ms 715 ms 0.ge-6-3-0.XL3.SJC7.ALTER.NET [152.63.33.46]
    11 722 ms 676 ms 710 ms 0.so-7-1-0.XT1.MTL1.ALTER.NET [152.63.2.90]
    12 661 ms 606 ms 516 ms POS6-0.GW2.MTL1.ALTER.NET [152.63.128.241]
    13 * * * Request timed out.
    14 * * * Request timed out.
    15 * * * Request timed out.
    16 * * * Request timed out.
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 * * * Request timed out.
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * * * Request timed out.
    23 * * * Request timed out.
    24 * * * Request timed out.
    25 * * * Request timed out.
    26 * * * Request timed out.
    27 * * * Request timed out.
    28 * * * Request timed out.
    29 * * * Request timed out.
    30 * * * Request timed out.

    Trace complete.</pre>

    My Brother has been testing on his 20Mb connection as well. Different ISP. Here are his results:

    <pre class="ip-ubbcode-code-pre">tracert onlineconfigservice.ubi.com

    Tracing route to lb-ws.ubisoft.com [216.98.48.18]
    over a maximum of 30 hops:

    1 2 ms 1 ms 1 ms NB6.home [192.168.1.1]
    2 22 ms 21 ms 19 ms lo5000.bras3.adl1.adnap.net.au [122.49.191.8]
    3 17 ms 18 ms 22 ms g3-22.cor1.adl1.adnap.net.au [219.90.143.149]
    4 161 ms 201 ms 210 ms te4-1.cor2.adl1.adnap.net.au [219.90.143.246]
    5 37 ms 21 ms 19 ms vlan369.55drc76fg.optus.net.au [59.154.0.49]
    6 54 ms 50 ms 47 ms 61.88.221.73
    7 207 ms 203 ms 204 ms 203.208.191.213
    8 261 ms 210 ms 209 ms so-3-1-2-0.sngc3-cr1.ix.singtel.com [203.208.149.125]
    9 210 ms 214 ms 212 ms 203.208.145.82
    10 209 ms 209 ms 209 ms if-0-0-0-20.mcore3.LAA-LosAngeles.as6453.net [216.6.84.13]
    11 272 ms 274 ms 275 ms if-4-0.mcore3.NJY-Newark.as6453.net [216.6.84.2]
    12 470 ms 326 ms 278 ms if-2-0.mcore4.NJY-Newark.as6453.net [216.6.57.18]
    13 281 ms 287 ms 282 ms if-3-0.mcore4.NYY-NewYork.as6453.net [216.6.63.42]
    14 282 ms 283 ms 285 ms if-1-0.mcore3.MTT-Montreal.as6453.net [216.6.114.17]
    15 * * * Request timed out.
    16 * * * Request timed out.
    17 if-12-2-4.mcore3.MTT-Montreal.as6453.net [216.6.114.25] reports: Destination net unreachable.

    Trace complete.</pre>
    Location: Gawler, South Australia.
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  4. #14
    Originally posted by asurin:
    <BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">
    @asurin
    The relevant servers will not respond to ping, but you should see a trace route to onlineconfigservice.ubi.com end somewhere in montreal, right?
    <pre class="ip-ubbcode-code-pre">tracert onlineconfigservice.ubi.com

    Tracing route to lb-ws.ubisoft.com [216.98.48.18]
    over a maximum of 30 hops:

    </pre> </div></BLOCKQUOTE>

    asurin, the trace from your home connection is taking more than 30 jumps to reach the target. This means we can't see if it's unable to reach if-12-2-4.mcore3.MTT-Montreal.as6453.net

    You need to force tracert to try for more hops - let's try 100.

    >tracert -h 100 onlineconfigservice.ubi.com

    Can you post the result of that and see if we're hitting the same spot.
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  5. #15
    I just bought the game and can't get passed the girl ont he horse screen either - "server not available". I'm in Australia. The 1st link from the 1st post works, but for reference here is a traceroute to the other 2 IPs mentioned in the 1st post:

    Tracing route to 72.21.207.134 over a maximum of 30 hops

    1 <1 ms <1 ms <1 ms 192.168.0.1
    2 21 ms 20 ms 20 ms lns20.mel6.internode.on.net [150.101.212.45]
    3 20 ms 20 ms 21 ms te2-2.cor2.mel6.internode.on.net [150.101.208.69]
    4 201 ms 201 ms 201 ms gi0-0-4.bdr1.mel6.internode.on.net [150.101.212.130]
    5 201 ms 201 ms 200 ms pos5-0-0.bdr1.syd7.internode.on.net [150.101.134.85]
    6 223 ms 223 ms 224 ms pos5-0.bdr1.sjc2.internode.on.net [203.16.213.162]
    7 190 ms 190 ms 190 ms ge-6-20.car3.SanJose1.Level3.net [4.71.112.85]
    8 189 ms 196 ms 198 ms vlan99.csw4.SanJose1.Level3.net [4.68.18.254]
    9 191 ms 193 ms 197 ms ae-94-94.ebr4.SanJose1.Level3.net [4.69.134.253]

    10 296 ms 292 ms 301 ms ae-2-2.ebr4.NewYork1.Level3.net [4.69.135.186]
    11 269 ms 270 ms 270 ms ae-64-64.csw1.NewYork1.Level3.net [4.69.134.114]

    12 260 ms 261 ms 259 ms ae-61-61.ebr1.NewYork1.Level3.net [4.69.134.65]

    13 299 ms 288 ms 288 ms ae-3-3.ebr4.Washington1.Level3.net [4.69.132.93]

    14 260 ms 255 ms 266 ms ae-84-84.csw3.Washington1.Level3.net [4.69.134.186]
    15 256 ms 256 ms 256 ms ae-3-89.edge2.Washington1.Level3.net [4.68.17.145]
    16 * * * Request timed out.
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 * * * Request timed out.
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * * * Request timed out.
    23 * * * Request timed out.
    24 * * * Request timed out.
    25 * * * Request timed out.
    26 * * * Request timed out.
    27 * * * Request timed out.
    28 * * * Request timed out.
    29 * * * Request timed out.
    30 * * * Request timed out.

    Trace complete.



    Tracing route to 216.98.51.203 over a maximum of 30 hops

    1 <1 ms <1 ms <1 ms 192.168.0.1
    2 20 ms 20 ms 20 ms lns20.mel6.internode.on.net [150.101.212.45]
    3 201 ms 199 ms 203 ms te2-2.cor2.mel6.internode.on.net [150.101.208.69]
    4 224 ms 223 ms 224 ms gi1-5-7.mel6.internode.on.net [150.101.212.106]

    5 201 ms 201 ms 201 ms pos5-0-0.bdr1.syd7.internode.on.net [150.101.134.85]
    6 223 ms 223 ms 223 ms pos5-0.bdr1.sjc2.internode.on.net [203.16.213.162]
    7 191 ms 191 ms 190 ms sl-st22-sj-3-1-2.sprintlink.net [144.223.179.177]
    8 192 ms 194 ms 193 ms sl-st30-sj-0-0-3-0.sprintlink.net [144.232.0.206]
    9 191 ms 231 ms 190 ms 0.xe-4-0-0.BR3.SJC7.ALTER.NET [204.255.168.101]

    10 190 ms 190 ms 190 ms 0.ge-6-3-0.XL3.SJC7.ALTER.NET [152.63.33.46]
    11 261 ms 262 ms 261 ms 0.so-7-1-0.XT1.MTL1.ALTER.NET [152.63.2.90]
    12 262 ms 261 ms 261 ms POS6-0.GW2.MTL1.ALTER.NET [152.63.128.241]
    13 * * * Request timed out.
    14 * * * Request timed out.
    15 * * * Request timed out.
    16 * * * Request timed out.
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 * * * Request timed out.
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * * * Request timed out.
    23 * * * Request timed out.
    24 * * * Request timed out.
    25 * * * Request timed out.
    26 * * * Request timed out.
    27 * * * Request timed out.
    28 * * * Request timed out.
    29 * * * Request timed out.
    30 * * * Request timed out.

    Trace complete.
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  6. #16
    Some mob called TaTa Communications - ubisoft's upstream providor?
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  7. #17
    @TEAgaspode - can you try tracert -h 100 onlineconfigservice.ubi.com ?

    Your tracert is taking more than 30 hops so we're unable to see if the same link is causing the problem.
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  8. #18
    Yep, doing one now
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  9. #19
    Same results:

    Tracing route to lb-ws.ubisoft.com [216.98.48.18]
    over a maximum of 100 hops:

    1 <1 ms <1 ms <1 ms 192.168.0.1
    2 21 ms 20 ms 20 ms lns20.mel6.internode.on.net [150.101.212.45]
    3 21 ms 20 ms 21 ms te2-2.cor2.mel6.internode.on.net [150.101.208.69]
    4 223 ms 223 ms 223 ms gi1-5-7.mel6.internode.on.net [150.101.212.106]

    5 200 ms 201 ms 202 ms pos5-0-0.bdr1.syd7.internode.on.net [150.101.134.85]
    6 223 ms 223 ms 223 ms pos5-0.bdr1.sjc2.internode.on.net [203.16.213.162]
    7 190 ms 191 ms 192 ms sl-st22-sj-3-1-2.sprintlink.net [144.223.179.177]
    8 192 ms 193 ms 193 ms sl-st30-sj-0-0-3-0.sprintlink.net [144.232.0.206]
    9 190 ms 190 ms 226 ms 0.xe-4-0-0.BR3.SJC7.ALTER.NET [204.255.168.101]

    10 190 ms 190 ms 193 ms 0.ge-7-2-0.XL4.SJC7.ALTER.NET [152.63.50.10]
    11 272 ms 271 ms 271 ms 0.so-7-0-0.XT2.MTL1.ALTER.NET [152.63.133.49]
    12 268 ms 269 ms 269 ms POS7-0.GW2.MTL1.ALTER.NET [152.63.128.245]
    13 * * * Request timed out.
    14 * * * Request timed out.
    15 * * * Request timed out.
    16 * * * Request timed out.
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 * * * Request timed out.
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * * * Request timed out.
    23 * * * Request timed out.
    24 * * * Request timed out.
    25 * * * Request timed out.
    26 * * * Request timed out.
    27 * * * Request timed out.
    28 * * * Request timed out.
    29 * * * Request timed out.
    30 * * * Request timed out.
    31 * * * Request timed out.
    32 * * * Request timed out.
    33 * * * Request timed out.
    34 * * * Request timed out.
    35 * * * Request timed out.
    36 * * * Request timed out.
    37 * * * Request timed out.
    38 * * * Request timed out.
    39 * * * Request timed out.
    40 * * * Request timed out.
    41 * * * Request timed out.
    42 * * * Request timed out.
    43 * * * Request timed out.
    44 * * * Request timed out.
    45 * * * Request timed out.
    46 * * * Request timed out.
    47 * * * Request timed out.
    48 * * * Request timed out.
    49 * * * Request timed out.
    50 * * * Request timed out.
    51 * * * Request timed out.
    52 * * * Request timed out.
    53 * * * Request timed out.
    54 * * * Request timed out.
    55 * * * Request timed out.
    56 * * * Request timed out.
    57 * * * Request timed out.
    58 * * * Request timed out.
    59 * * * Request timed out.
    60 * * * Request timed out.
    61 * * * Request timed out.
    62 * * * Request timed out.
    63 * * * Request timed out.
    64 * * * Request timed out.
    65 * * * Request timed out.
    66 * * * Request timed out.
    67 * * * Request timed out.
    68 * * * Request timed out.
    69 * * * Request timed out.
    70 * * * Request timed out.
    71 * * * Request timed out.
    72 * * * Request timed out.
    73 * * * Request timed out.
    74 * * * Request timed out.
    75 * * * Request timed out.
    76 * * * Request timed out.
    77 * * * Request timed out.
    78 * * * Request timed out.
    79 * * * Request timed out.
    80 * * * Request timed out.
    81 * * * Request timed out.
    82 * * * Request timed out.
    83 * * * Request timed out.
    84 * * * Request timed out.
    85 * * * Request timed out.
    86 * * * Request timed out.
    87 * * * Request timed out.
    88 * * * Request timed out.
    89 * * * Request timed out.
    90 * * * Request timed out.
    91 * * * Request timed out.
    92 * * * Request timed out.
    93 * * * Request timed out.
    94 * * * Request timed out.
    95 * * * Request timed out.
    96 * * * Request timed out.
    97 * * * Request timed out.
    98 * * * Request timed out.
    99 * * * Request timed out.
    100 * * * Request timed out.

    Trace complete.
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  10. #20
    Originally posted by reapsta2010:
    asurin, the trace from your home connection is taking more than 30 jumps to reach the target. This means we can't see if it's unable to reach if-12-2-4.mcore3.MTT-Montreal.as6453.net

    You need to force tracert to try for more hops - let's try 100.

    >tracert -h 100 onlineconfigservice.ubi.com

    Can you post the result of that and see if we're hitting the same spot.
    No luck, 100 hops and still didn't get there. I'm going for <STRIKE>500</STRIKE> 250! this may take some time.

    Update: still going. It's up to 150 hops.
    Location: Gawler, South Australia.
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