Connectivity Troubleshooting | Forums

[BB_foxbox]

Hi all,
below you'll find some information on how to track down connectivity issues when starting the game (translated from the german forum)

Part 1 - Ubisoft Game Launcher

Error: "An internet connection is required to play this game" (game does not start at all)

Your firewall is blocking outgoing connections from UGL -> Allow outgoing connections for UGL.
ZoneAlarm7 is blocking UGL without asking. Deactivating ZoneAlarm does not help. You will have deinstall ZoneAlarm7 and switch to a newer version/different firewall.
PeerGuardian is blocking UGL.
A webfilter (integrated into the firewall or installed separately) is modifying the transimted data.
In some (rare) cases when connecting from networks that require you to use a web-proxy you might have to manually enter it into the Settings.ini of the UGL. [I will add information on how to do that if the problem arises)[/list]
Some basic tests:
Can you reach this website with your browser?
http://static3.cdn.ubi.com/orb..._launcher/latest.txt

For experts:
1. Install a telnet client (eg. putty)
2. Open a comand shell and execute
<pre class="ip-ubbcode-code-pre">telnet 216.98.51.203 13000</pre> If this times out your connection is blocked (or the servers are down)



Part 2 - Settlers 7

Error: "Server not available"
If you have changed your password - uncheck "Remember me" in the UGL (hit logout after starting) somtimes it fails to notice the change...(and then wrongly displays "Server not available")
The game cannot establish an outgoing connection on UDP ports 21000-29999 -> Check your firewall settings
On some systems there was an issue with the windows firewall excpetions - try to remove the game from the exceptions, start the game and add a new exception.

Error: Cannot join a session after invite / Multiplayer sessions are not visible <
To successfully host a MP game UDP port 9103 must be opened on your machine & forwarded on your router.
Please consult your router's documentation/the internet/your tech-savy friends/me(last) if you're having problems with this.

You can use a portchecker (like this one) to verify that your machine is reachable from the outside.

Cheers!

[Bailx]

For those of you using PeerBlock / PeerGuardian, put this link on your allow list

http://list.iblocklist.com/?list=ubisoft

[GameOverRIP]

OK to help the situation hopefully
Location: Australia
Net: 2.2MegaByte Cable

first site works just displays 115
second one sais it doesn't exist

I don't run behind a proxy, however our net dictates we only get a Dynamic Connection (ergo IP changes each time the computer is turned on or modem is switched on), which is the case with the vast majority of home users, Static only being available at a premium cost and for business or websites

Could that have something to do with it?

[zwonker]

tried all the suggestions, no luck.

I'm running win7/64bit

turned off firewall in windows
removed/added exceptions again
portforwarded all ports sugggested
un/re-installed
tried on a different computer, no luck
tried at neighbours house, (xp, different ISP) no luck

telnet successfully
TCP 192.168.1.2:49859 216.98.51.203:13000 ESTABLISHED

oh, and the two links.

First one says 115 and the second
<?xml version="1.0" encoding="UTF-8" ?>
- <Error>
<Code>NoSuchBucket</Code>
<Message>The specified bucket does not exist</Message>
<BucketName>72.21.207.134</BucketName>
<RequestId>583E440D326E72C6</RequestId>
<HostId>TsM8ZtrgYy7Hoe/88Qg0zzuBPbAd5UWjO8pLw6ul25gNqGcePaqlZ/sEUbwkNftt</HostId>
</Error>

[Jimah]

Thanks for trying to help foxbox but none of the solutions work for me.

The first link says 0115, the second says
<Error>
<Code>NoSuchBucket</Code>
<Message>The specified bucket does not exist</Message>
<BucketName>72.21.207.134</BucketName>
<RequestId>F6D04EFEA0FBAEED</RequestId>


?
<HostId>
dFvrBUQFnQ9HIYg+hp4Xf/1ZNx3vn1rcW7Rxq1shS75pIxwLOaH6fwxuwZzX1ZI6
</HostId>
</Error>

My problem seems to be slightly different, I am able to launch and connect with the ubisoft launcher, my problem is ingame when i attempt to start the campaign.


however i suspect my problem is directly linked to the problems everyone else is having atm.


Info:
Sydney, Australia
ADSL2+ - I am very close to my exchange and get a very fast, extremely stable connection.
Windows XP Pro SP3.

[GameOverRIP]

The general consesus among all the hate posts

We start the game, it gets past the splash screen with the girl on a horse where the little candle burns down, but beyond that screen we get presented with

"Server not available" Please try again later

No workarounds have any effect thus far

[mcdougall.ben]

Thhanks for the info BB-firefox very much appreciate you trying to assist us with our issues.

[asurin]

Originally posted by GameOverRIP:
We start the game, it gets past the splash screen with the girl on a horse where the little candle burns down, but beyond that screen we get presented with

"Server not available" Please try again later

No workarounds have any effect thus far

This is the situation I am having. I have disabled all my firewalls but still cannot load the game past this point.

Country: Australia
City: Gawler (South Australia)
Connection: ADSL 2+ (1536 Kbps up /256 Kbps down) I cannot get faster speeds in my area than this.
Router: Dynalink RTA1046VW
Uptime: 18 days (so no, it's not my connection).
OS: Win 7 64Bit
Aquistion method: Steam digital download

0115

<Error>
<Code>NoSuchBucket</Code>
<Message>The specified bucket does not exist</Message>
<BucketName>72.21.207.134</BucketName>
<RequestId>BCDE8D1D8309250B</RequestId>
?
<HostId>
AR7roTrV27v9uLbA7OMqO0CUTijHICG0QJ0qoXGN2el7VxqR4f Ur1tPaoOQR8I2l
</HostId>
</Error>


I am running some trace routes on IP addresses in this IP list: http://list.iblocklist.com/?list=ubisoft
So far they all time out in the USA or France.
62.190.6.0 Timeout
62.190.6.7 Timeout
66.199.164.248 Timeout
80.231.18.0 Timeout
84.14.118.0 Timeout
193.138.66.0 Timeout (Did reach ubisoft.customer.dus.de.colt.net [217.110.50.186
] then Timeout)
194.2.155.0 Timeout
<pre class="ip-ubbcode-code-pre">Tracing route to 194.2.155.0 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms RTA1046VW.home [192.168.0.1]
2 484 ms 658 ms * lns20.adl2.internode.on.net [203.16.215.197]
3 249 ms 1351 ms 484 ms te3-3.cor3.adl2.internode.on.net [150.101.134.29
]
4 369 ms 621 ms 738 ms gi5-3.bdr1.adl6.internode.on.net [150.101.225.10
9]
5 555 ms 735 ms 1164 ms gi6-2-0.bdr1.syd7.internode.on.net [150.101.134.
214]
6 685 ms 628 ms 788 ms pos5-0.bdr1.sjc2.internode.on.net [203.16.213.16
2]
7 712 ms 681 ms 817 ms pr2.ams.router.colt.net [195.69.144.52]
8 798 ms 912 ms 936 ms ge0-0-0-sar5.XBT.router.colt.net [212.74.64.193]

9 899 ms * 975 ms 2.110-14-84.ripe.coltfrance.com [84.14.110.2]
10 825 ms 1009 ms 1024 ms stealth.ubisoft.fr [195.22.144.3]
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.</pre>
194.169.249.0 Timeout
211.157.127.0 Timeout
213.208.241.192 Timeout
216.98.48.0 Timeout

Ping tests have the same result. I have saved the results of the trace routes.

[BB_foxbox]

@Jimah
No, I'm afraid your problem is different - and very unique so far
I assume you get the same error on skirmish maps?
When you're in the main menu is anything (settlers, birds) moving on the background map?

@GameOverRIP
Dynamic IP should be just fine - we tested on DSL lines and with 24h disconnects...
Are you absolutely sure you cannot reach the second link I posted?

@asurin
The relevant servers will not respond to ping, but you should see a trace route to onlineconfigservice.ubi.com end somewhere in montreal, right?

[Jimah]

Originally posted by BB_foxbox:
@Jimah
No, I'm afraid your problem is different - and very unique so far
I assume you get the same error on skirmish maps?
When you're in the main menu is anything (settlers, birds) moving on the background map?

Yes skirmish is the same.
I can start the campaign and watch the story and then listen and watch a little tutorial, but when its time for me to take over and start that is when I get the message.

EDIT== no, things dont move in the main menu. The birds are motionless in midair. The people are frozen. The camera moves across the forest to the city but everyone is motionless.
I didnt realise everything was frozen because the camera was moving I had thought it was all moving.

Any ideas on that?