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Thread: cd,2 error: Unexpected failure | Forums

  1. #1
    Junior Member
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    Hi, been trying to install CC for the last 7
    hours.

    it gets as far as inserting cd 2, then i get the following error...

    Feature: Defaultfeature
    component:
    file:
    error: Unexpected failure

    i have searched thru the tech support forum with no luck..

    (tried all the "clean install" only booting
    systray and explorer..)

    any and all help welcome

    ------------------
    System Information

    edited out..
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  2. #2
    Welcome, BendTacos!

    Honestly, my first thought is that CD #2 might possibly be defective...

    I can't think of any other reason why you would have problems installing disc 2...

    Can you return Uru CC for replacement where it was purchased?
    ------------------------


    This space has been intentionally left blank.
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  3. #3
    Junior Member
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    Thank you for replying Reverend Vader,

    Returning the cd would not be cost effective,
    it was bought off ebay (new and still wrapped)

    bummer, i've been looking forward to exploring
    uru for a long time.

    i did copy cd 2 to the temp folder and directed
    the installer to it but, recieved the
    same "Unexpected failure" notice..

    Thanks again
    BendTacos
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  4. #4
    Senior Member Mr Zebe D's Avatar
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    6,440
    You could try Disk Doctor on it. If that fails you've bought yourself a coaster, unfortunately.

    Luton UK. GMT. MO:UL KI #: 01945979 Cocoa Parties Unlimited!
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  5. #5
    First, read Uru: Saving Game Progress.

    Suggestions:

    1. The "Defaultfeature" part of the error message may refer to your video driver. You have NVIDIA's latest driver installed (version 81.98), which often isn't the best driver for an older video chipset and Uru. So, try installing version 45.23, 45.23_win9x_english.exe, available here.
    -- a. Install the latest end-user runtime version of DirectX 9.0c, available here.
    -- b. Reboot.
    -- c. Uninstall the version 81.98 video driver using Control Panel's Add/Remove Programs.
    ----- 1. Click on Start > Settings > Control Panel > Add/Remove Programs.
    ----- 2. Look in the programs list for "NVIDIA Windows Display Driver" or "NVIDIA Display Driver" and click on the listing to highlight it.
    ----- 3. Click on Add/Remove and follow the prompts.
    -- d. Reboot.
    -- e. If prompted, cancel the installation of the display adapter during bootup. Or, if given a choice of default drivers to install, select 'Standard PCI Graphics Adapter (VGA)', and reboot.
    -- f. Using Ctrl-Alt-Del, close all background processes EXCEPT for Explorer and Systray.
    ----- 1. While holding down the Ctrl and Alt keys, press the Del key ONCE (twice reboots) to bring up the Close Program list.
    ----- 2. One at a time, click on ehtries to highlight them, then click on End Task. Wait for the confirmation pop-up, and confirm that you want to close the process. (This may take about 10 seconds.) If the pop-up doesn't appear, the process may have been closed directly.
    ----- 3. Do Ctrl-Alt-Del, etc., as many times as it takes to close all background processes except for Explorer and Systray.
    -- g. Click on Start > Run.
    -- h. Browse to 45.23_win9x_english.exe, and double-click on it to put it in the Open box.
    -- i. Click on OK to start the install process.
    -- j. Follow the Wizard's instructions to complete the installation. Reboot when prompted.

    If you have only a software firewall, shut down your Internet connection before doing step f, which will close the firewall program. An Internet connection without a firewall is an open invitation to hackers!

    2. Or, the "Defaultfeature" failure could refer to your audio driver, which is very old and definitely needs updating. Assuming that your C-Media chipset is integrated on the motherboard, your motherboard manufacturer should have an updated sound driver available on their website. Install the driver using the Ctrl-Alt-Del procedure above.

    3. After updating your video and sound drivers, re-install CC.

    First, clear your Internet Explorer caches.
    -- a. Close all open applications.
    -- b. Open a single Internet Explorer session.
    -- c. Click on Tools > Internet Options.
    -- d. Click on Delete Cookies > OK.
    -- e. Click on Delete Files (check the 'Delete all offline content' box) > OK.
    -- f. Click on Clear History > Yes.
    -- g. Click on OK to exit.

    Use Windows Explorer to search all hard disks for \temp, \tmp, and \temporary folders, and delete any files in these folders that aren't currently in use. If you can delete a file in a temp folder, it's not in use - if it's in use, Windows won't let you delete it.
    -- a. Close all open applications, and open a Windows Explorer session. (Click on Start > All Programs > Accessories > Windows Explorer.)
    -- b. Click on Tools > Find > Files or Folders.
    -- c. Type temp in the Named: box.
    -- d. Click on the arrow at the right end of the Look in: box and then click on the disk drive to be searched.
    -- e. Click on Find Now to start the search.
    -- f. Click on the temp folders found to open them.
    -- g. Delete any files in these folders that aren't currently in use.
    -- h. Repeat for tmp and temporary folders.
    -- i. Close Windows Explorer back to the Desktop.

    Empty the Recycle Bin.
    -- a. From the Desktop, right-click on the Recycle Bin.
    -- b. Click on Open to view the Bin's contents.
    -- c. Click on any file that was deleted by mistake.
    -- d. Click on File > Restore.
    -- e. Repeat as necessary.
    -- f. Click on File > Close.
    -- g. Right-click on the Recycle Bin.
    -- h. Click on Empty Recycle Bin.
    -- i. Click on Yes to confirm file deletion.

    If you're positive that no files have been deleted by mistake, do only steps g through i.

    Then re-install CC. Note that the hard disk to which you install CC should have at least 3 GB of free space available, with 10 GB being much better!
    -- a. Boot into normal Windows.
    -- b. Uninstall Uru using Control Panel's Add/Remove Programs.
    ----- 1. Click on Start > Settings > Control Panel > Add/Remove Programs.
    ----- 2. Look in the programs list for the Uru listing, and click on the listing to highlight it.
    ----- 3. Click on Add/Remove and follow the prompts.
    -- c. Use Windows Explorer to delete any remaining Program Files Uru files and folders (probably in C:\Program Files\Ubi Soft\Cyan Worlds\Uru - Ages Beyond Myst). Also delete the Program Files \Zero G Registry folder, if it exists.
    -- d. Reboot.
    -- e. Using Ctrl-Alt-Del, close all background processes EXCEPT for Explorer and Systray.
    -- f. Install Uru (first disc of CC), accepting the install defaults.
    -- g. Reboot.
    -- h. Using Ctrl-Alt-Del, close all background processes EXCEPT for Explorer and Systray.
    -- i. Install Path of the Shell (second disc of CC), accepting the install defaults.
    -- j. Reboot.

    Again, if you've got only a software firewall, shut down your Internet connection before doing steps e and h.

    If none of the above help, post back. There are some other things you can try.

    Heimdall
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  6. #6
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    Hi Heimdall, ok i am already running DX9c

    all onboard sound, land, etc. are disabled in the bios.

    my sound card is a diamond DT-688

    i DID revert back to older video drivers, tho i
    have in the past run the uru demo on present
    setup.

    i have over 7 1/2 gigs free space on c: drive
    and another 19 gigs open on D:drive.

    the first disk installs fine, loading screens
    an all, however i still get that "Unexpected
    failure" error soon as i click OK for disk 2.

    pointing the Installer to data3.cab doesn't help

    pointing it to the cdicon.ico doesn't help

    i'm gonna have to go with the previous posters
    and agree that cd2 has a problem..

    just for grins i tried installing from diferent
    drives incase it's just a read error, but
    nothing changed..

    if you have another route i'm game..

    Thanks
    BendTacos
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  7. #7
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    Update re error: Unexpected failure

    i peeked inside the data3.cab on cd 2
    and no arcive found.

    same with the copy i have on the d: drive, no
    arcive found.

    properties shows the file to be 355 megs, but
    looking inside it's empty..

    anyone know what data3.cab has in it ?

    BendTacos <-- doomed to view URU from the
    outside looking in..
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  8. #8
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    The plot thick'ns, or The longest error message.

    i thought i might as well try the myst puzzles on the CC disk since i couldn't play CC,

    While installing the puzzles another error
    popped up.

    "" An i/o error occurred while installing a file
    this is normally caused by bad installation
    media or a corrupted installation file. ""

    ^^^-word for word, this on cd1, so guess i'll
    see you good folks again after i get another
    copy of the game ,

    Thanks again for all your help...

    BendTacos <-- will say away from 99 cent ebay
    games , oh and be prepared for 99 more posters
    the guy had 100 for sale at 99 cents each...
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  9. #9
    Data3.cab??

    My CD 2 (PotS) has no Data3.cab, only Data1.cab and Data2.cab.

    Questions:
    -- Did you manually copy Data3.cab from CD 2 to your D: drive?
    -- Is the label side of your CD 2 green-blue and white, with "MYST URU The Path of the Shell" on it?
    -- Is your Complete Chronicles a USA release, or is it European?

    If it's a USA release and it doesn't have the PotS title on it, you've got a really strange disc!


    Also, you have DirectX 9.0c installed, but is it the latest end-user runtime release?
    Heimdall
    Semper ubi sub ubi
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  10. #10
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    Hello again, Heimdall my DX 9.c i believe is
    the latest version that still supports win98se.


    My CD 2 (PotS) has no Data3.cab, only Data1.cab and Data2.cab

    /// my cd1 has data1.cab and data2.cab
    cd 2 only has the data3.cab


    ////i believe my copy of "myst UrU complete
    Chronicals " is a usa release, all print
    is English.

    ////your other questions answered below....



    Questions:
    -- Did you manually copy Data3.cab from CD 2 to your D: drive?

    //// Yes, i copied then pasted the data3.cab
    from cd2 to my d:drive..

    -- Is the label side of your CD 2 green-blue and white, with "MYST URU The Path of the Shell" on it?

    //// it is shades of blue-green and white
    but only has "myst uru complete chronicals"
    on it (there is other fine print, but what
    i wrote is the title on the disk)


    -- Is your Complete Chronicles a USA release, or is it European?

    //// i can't say for sure one way or the other
    it does have the option to install in
    English, German or French..

    If it's a USA release and it doesn't have the PotS title on it, you've got a really strange disc!


    Also, you have DirectX 9.0c installed, but is it the latest end-user runtime release?

    ///see top of this reply,(lastest for win98se i
    believe)

    BendTacos...
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