What a stupid system. The auto response to questions asked is not recognising that I attached my DXDIAG.txt file.

So I get an auto response to resubmit, it does not see the damn file so round and round we go.

Someone with some authority here please help. This is the response I got:



Our system has detected you have requested information regarding a PC title.

To enable us to process your query we need further technical information regarding your operating sytem.

Please send us your dxdiag, if you are unsure how to retrieve this information please follow the instructions below

From Windows, click Start->Run
In the Open: box, Type DXDIAG
Click the save button to save the file as a text file in your Desktop.
Click the back button in this browser and attach the file at the bottom of the page.

Failure to supply this information now will result in an automated response being sent at a later stage and may delay your query being processed.


Please help. You can see the file was attached as shown below


Additional Details
Email Address :
Reference Number :
Status Updated
Created 09/11/2011 23:21
Updated 09/13/2011 14:02
Product •PC Titles
• From Dust
Category •Error Msg / Freezes / Crashes
File Attachment • DxDiag.txt (47.51 KB)
• DxDiag.txt (47.51 KB)