I think you haven't run the setup properly, I was in the same scenario my friend recommended to run the setup properly and yeah I would also like to mention your computer or the console should have proper configuration to run the game.
Hi there, I have exactly the same problem. I'm loading from a CD bought in a shop. I've tried it on my laptop which has Vista, and my Desktop which has Windows 7.
Any help appreciated.
I installed from my original CD and also get the prompt to update. I go through the motions and can play the game fine on Win 7 Ultimate. I have new hardware, but everything works like it did before, except I can't save my progress and the update doesn't stick. I get prompted to update every time and I lose everything from previuous session.