Quoted from a BBB complaint ticket and this is part of UBI's response:
<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Basically, the forums are not considered to be an official form of contact with our company. </div></BLOCKQUOTE>
How does that make the paid UBI employees on these forums feel? Guess you are not official employees.