If you are having issues connecting to multiplayer games try opening the following ports on your Router before contacting customer support.
PC:
TCP and UDP : 9000-9004
Xbox:
The following ports must be available for Xbox LIVE to operate correctly. Xbox port information can be found here.
UDP 88
UDP 3074
TCP 3074
PS3:
TCP 80, 443, 5223
UDP 3478, 3479, 3658



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