Microsoft makes me angry!!!(my conversation with these losers) | Forums

[Stealth_chill]

Heres my conversation with these losers
(shortened version)

<span class="ev_code_RED">Me- "hey my usb port is destroyed can i get it sent in for a new one</span>
<span class="ev_code_BLUE">them-"oh it seems your out of warranty your going to have to pay for it"</span><span class="ev_code_RED">Me- "ok thats cool how much?"</span>
<span class="ev_code_BLUE">them- "ok that will be
$139.98"</span>

"are you kidding me!!!!!, for a $20 USB port!"

Them- "maybe i can see if i can get you a 50% discount instead of 139 dollars it will be 70.

"no thanks that i cant pay that its a USB port"

Them- "sorry we dont fix USB ports so we would have to send you a replacment"

"you know what, forget about it, what about my cntrollers, the bumpers arnt working, the springs seems to be broken, can i send it in?"

Them- "mmmmm your out of warranty so you might as well buya new one"

Them- "its only $49.99"

"sorry but im not spending 50 bucks on something i shouldnt have to"

Them- sorry your going to have to buy a new one

" ITS A SPRING!!! Why cant you fix it!!"


Them- "we dont fix controllers"

"WHAT DO YOU FIX!!!!!!!, i want to talk to your supervisor"

*wait on line for 20 min when they said it would be 2*

Them- "hi this is nick"
*chat*
"i feel cheated as a consumer because your telling me i have to pay $139 for USB and i have bought 2 wireless controllers whos bumpers both broke. I dont see it fair to me that you are selling defective merchandise to me. I think it is wrong that you are doing this to me a long time consumer of microsoft telling mew i have to pay half the price of an xbox 360 to fix a usb and that your telling me to buy a new controller i shouldn't have to"

Them- i am really sorry, as much as i would love to i cant.

*pretty much saying the same thing as top* you know what i cant deal with this anymore forget it"

Them- if you want a reference number if you want to call back for our help"

"all youve helped me get was a head ache and a useless system, no thank you goodbye"

[Stealth_chill]

Heres my conversation with these losers
(shortened version)

<span class="ev_code_RED">Me- "hey my usb port is destroyed can i get it sent in for a new one</span>
<span class="ev_code_BLUE">them-"oh it seems your out of warranty your going to have to pay for it"</span><span class="ev_code_RED">Me- "ok thats cool how much?"</span>
<span class="ev_code_BLUE">them- "ok that will be
$139.98"</span>

"are you kidding me!!!!!, for a $20 USB port!"

Them- "maybe i can see if i can get you a 50% discount instead of 139 dollars it will be 70.

"no thanks that i cant pay that its a USB port"

Them- "sorry we dont fix USB ports so we would have to send you a replacment"

"you know what, forget about it, what about my cntrollers, the bumpers arnt working, the springs seems to be broken, can i send it in?"

Them- "mmmmm your out of warranty so you might as well buya new one"

Them- "its only $49.99"

"sorry but im not spending 50 bucks on something i shouldnt have to"

Them- sorry your going to have to buy a new one

" ITS A SPRING!!! Why cant you fix it!!"


Them- "we dont fix controllers"

"WHAT DO YOU FIX!!!!!!!, i want to talk to your supervisor"

*wait on line for 20 min when they said it would be 2*

Them- "hi this is nick"
*chat*
"i feel cheated as a consumer because your telling me i have to pay $139 for USB and i have bought 2 wireless controllers whos bumpers both broke. I dont see it fair to me that you are selling defective merchandise to me. I think it is wrong that you are doing this to me a long time consumer of microsoft telling mew i have to pay half the price of an xbox 360 to fix a usb and that your telling me to buy a new controller i shouldn't have to"

Them- i am really sorry, as much as i would love to i cant.

*pretty much saying the same thing as top* you know what i cant deal with this anymore forget it"

Them- if you want a reference number if you want to call back for our help"

"all youve helped me get was a head ache and a useless system, no thank you goodbye"

[Transcender]

Wow crazy.

[tmgbhot]

lets control our temper and take it to the xbox forums

[Stealth_chill]

yeah and this was just 5 minutes ago

[Stealth_chill]

<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by tmgbhot:
lets control our temper and take it to the xbox forums </div></BLOCKQUOTE>

i wanted to share it with you guys though

[Stealth_chill]

triple post alert...

yeah well i added more anger to it....i didnt say screw it or stinkin or freaking....i was just angry when i typed this

[tmgbhot]

well I am just saying maybe you can like stir something up over there

[MKCC14]

Out of all these years i really havent gotten problems like this with my consoles. particularly with a M$ console. or really with controllers and stuff like that.

But i remember countless issues with my bro's ps2 and gc. "Cant read disc/disc error", more than 10 broken controllers(half of them from frustration playing Socom 2 online), buttons not working, and more.

[Honeycomb_Ck]

Having worked in a tech support department, let me explain a few things people don't usually know:

1. The tech support guys don't make the policy; the higher ups at microsoft do. Yelling at the tech or his supervisor isn't going to get you anywhere because they are both bound by the rules that Microsoft imposed upon them. They also don't make up the prices. I hated having to tell someone they had to pay $95 for a call if they didn't have a service contract ($350 if it was at night), but that's what the higher-ups decided our tech support was worth.

2. Managers are busy people, even busier than the people you talk to over the phone. When you ask to speak to them, not only are they not in the mood to take on an irate customer, they know in the back of their head that they can't do anything extra to help you. The only reason they appease you is because you asked. But notice that in the end, it did nothing. This is almost always the case when someone asks to speak to a manager because like I said above, they don't make the rules.

3. "When it is clearly your fault." Nothing made me want to say **** you and hang up on someone as this statement or something like it. Did the manager come over your house and physically break your xbox? Did he make your xbox in the first place? If the answer to both those questions is no, then it is not the manager's fault. Pointing fingers and saying "YOU did this" is going to make the people at the tech support department much less inclined to bend the rules to help you.

4. The people who fix software issues and the people who fix hardware issues are not the same thing. Microsoft may very well not bother fixing controllers because they are too cheap to bother. That's the company's policy, and not the fault of tech support.