Senior Community Manager
UPDATE: Please see the latest update here:
Please find the following detailed explanation of the type of DRM used.
'From Dust' requires an internet connection when you start the game.
Make sure you are connected to the internet when you attempt to start the game.
After you have signed in and the game is running, you no longer need the internet connection for that session and can disconnect and play offline if you so wish.
If you have problems starting the game - please read on:
If you are getting a 'Internet Access Problem' error at the Ubi launcher:
please read the following:
Error: An Internet Connection is Required to Play This Game
Remember that the forums, are not a place to either request Support or update your support ticket - it all needs to be done via the Support Website to insure vital information is not missed - the forums do not replace support.
You can start a new support request via the weblink in my signature or clicking the following link.
If you have game crashes at start up - please make sure your PC meets the following, paying close attention to the listed graphics cards and SLi / Crossfire info.
Supported OS: Windows XP (SP3) / Windows Vista (SP2) / Windows 7 (SP1)
Processor: 1.8 GHz Intel Core 2 Duo or 2.3 GHz AMD Athlon64 X2 4400+
RAM: 1.5 GB (Windows XP) / 2 GB (Windows Vista/Windows 7)
Video Card: 256 MB DirectX 9.0c-compliant card with Shader Model 3.0 or higher (*see supported list)
Sound Card: DirectX 9.0-compliant sound card
DirectX Version: DirectX 9.0c
Hard Drive Space: 4 GB
Peripherals Supported: Keyboard, mouse, optional controller
Processor: 2.66 GHz Intel Core i7 920 or 3.0 GHz AMD Phenom II X4 or better
Video Card: 512 MB Geforce 9 or Radeon HD 4000 (*see supported list)
Sound Card: 5.1 sound card
Peripherals: Keyboard, mouse, joystick optional (Xbox 360 Controller for Windows recommended)
*Supported Video Cards at Time of Release:
ATI RADEON HD 3000 / 4000 / 5000 / 6000 series
NVIDIA GeForce 8800 / 9 / 100 / 200 / 300 / 400 / 500 series
Laptop versions of these cards may work but are NOT supported.
These chipsets are the only ones that will run this game.
Crossfire or SLI-equipped systems may run the game but are not supported.
It is recommended to use a single card while playing From Dust.
If your PC meets these minimum requirements and the game still does not start - please contact Support.