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Thread: Access violation/stack error on Vista SP1 | Forums

  1. #1
    Junior Member erik.am's Avatar
    Join Date
    Apr 2008
    Posts
    13
    Hello,

    I can't seem to run Myst V on Vista (32 bits). The installation went fine, I didn't get any errors there, but when I click on "play" to start the game, I immediately get a stack error.

    After a bit of searching on Google I learnt that for some people Myst V didn't work if they installed it on Vista SP1, but only if they installed it on Vista without the SP.

    My computer is just new and it had automatically been updated with SP1, and downgrading is not an option for me. I have the latest drivers for my video card. I tried to do a clean boot re-install, but to no avail.

    I hope someone can help me out with this. Thanks in advance.

    - Erik


    Here is my DxDiag report:


    ------------------
    System Information
    ------------------
    Time of this report: 4/30/2008, 22:29:54
    Machine name: PC-ERIK
    Operating System: Windows Vista™ Home Premium (6.0, Build 6001) Service Pack 1 (6001.longhorn_rtm.080118-1840)
    Language: Dutch (Regional Setting: Dutch)
    System Manufacturer: System manufacturer
    System Model: P5K/EPU
    BIOS: BIOS Date: 03/18/08 16:03:21 Ver: 08.00.12
    Processor: Intel(R) Core(TM)2 Quad CPU Q6600 @ 2.40GHz (4 CPUs), ~2.4GHz
    Memory: 2046MB RAM
    Page File: 1034MB used, 3307MB available
    Windows Dir: C:\Windows
    DirectX Version: DirectX 10
    DX Setup Parameters: Not found
    DxDiag Version: 6.00.6001.18000 32bit Unicode

    ------------
    DxDiag Notes
    ------------
    Display Tab 1: No problems found.
    Sound Tab 1: No problems found.
    Sound Tab 2: No problems found.
    Input Tab: No problems found.

    --------------------
    DirectX Debug Levels
    --------------------
    Direct3D: 0/4 (retail)
    DirectDraw: 0/4 (retail)
    DirectInput: 0/5 (retail)
    DirectMusic: 0/5 (retail)
    DirectPlay: 0/9 (retail)
    DirectSound: 0/5 (retail)
    DirectShow: 0/6 (retail)

    ---------------
    Display Devices
    ---------------
    Card name: NVIDIA GeForce 8800 GTS 512
    Manufacturer: NVIDIA
    Chip type: GeForce 8800 GTS 512
    DAC type: Integrated RAMDAC
    Device Key: Enum\PCI\VEN_10DE&DEV_0600&SUBSYS_23321682&REV_A2
    Display Memory: 1247 MB
    Dedicated Memory: 479 MB
    Shared Memory: 767 MB
    Current Mode: 1680 x 1050 (32 bit) (60Hz)
    Monitor: Philips 220EW (21.6 inch LCD MONITOR 220EW8)
    Driver Name: nvd3dum.dll,nvwgf2um.dll
    Driver Version: 7.15.0011.6925 (English)
    DDI Version: 10
    Driver Attributes: Final Retail
    Driver Date/Size: 12/11/2007 18:06:00, 5263360 bytes
    WHQL Logo'd: Yes
    WHQL Date Stamp:
    Device Identifier: {D7B71E3E-4540-11CF-3F6E-390302C2CA35}
    Vendor ID: 0x10DE
    Device ID: 0x0600
    SubSys ID: 0x23321682
    Revision ID: 0x00A2
    Revision ID: 0x00A2
    Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C ModeVC1_B ModeWMV9_B ModeVC1_A ModeWMV9_A
    Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {B338D50D-A64A-4790-AC01-475B64252A78}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {B338D50D-A64A-4790-AC01-475B64252A78}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {B338D50D-A64A-4790-AC01-475B64252A78}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {B338D50D-A64A-4790-AC01-475B64252A78}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {B338D50D-A64A-4790-AC01-475B64252A78}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {B338D50D-A64A-4790-AC01-475B64252A78}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {B338D50D-A64A-4790-AC01-475B64252A78}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {B338D50D-A64A-4790-AC01-475B64252A78}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {B338D50D-A64A-4790-AC01-475B64252A78}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {B338D50D-A64A-4790-AC01-475B64252A78}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    DDraw Status: Enabled
    D3D Status: Enabled
    AGP Status: Enabled

    -------------
    Sound Devices
    -------------
    Description: Luidsprekers (Realtek High Definition Audio)
    Default Sound Playback: Yes
    Default Voice Playback: Yes
    Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0883&SUBSYS_1043829F& REV_1000
    Manufacturer ID: 1
    Product ID: 100
    Type: WDM
    Driver Name: RTKVHDA.sys
    Driver Version: 6.00.0001.5591 (English)
    Driver Attributes: Final Retail
    WHQL Logo'd: Yes
    Date and Size: 3/26/2008 18:35:54, 2103512 bytes
    Other Files:
    Driver Provider: Realtek Semiconductor Corp.
    HW Accel Level: Basic
    Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
    Static/Strm HW Mix Bufs: 1, 0
    Static/Strm HW 3D Bufs: 0, 0
    HW Memory: 0
    Voice Management: No
    EAX(tm) 2.0 Listen/Src: No, No
    I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No

    Description: Realtek Digital Output (Realtek High Definition Audio)
    Default Sound Playback: No
    Default Voice Playback: No
    Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0883&SUBSYS_1043829F& REV_1000
    Manufacturer ID: 1
    Product ID: 100
    Type: WDM
    Driver Name: RTKVHDA.sys
    Driver Version: 6.00.0001.5591 (English)
    Driver Attributes: Final Retail
    WHQL Logo'd: Yes
    Date and Size: 3/26/2008 18:35:54, 2103512 bytes
    Other Files:
    Driver Provider: Realtek Semiconductor Corp.
    HW Accel Level: Basic
    Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
    Static/Strm HW Mix Bufs: 1, 0
    Static/Strm HW 3D Bufs: 0, 0
    HW Memory: 0
    Voice Management: No
    EAX(tm) 2.0 Listen/Src: No, No
    I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No

    ---------------------
    Sound Capture Devices
    ---------------------
    Description: Microfoon (Realtek High Definition Audio)
    Default Sound Capture: Yes
    Default Voice Capture: Yes
    Driver Name: RTKVHDA.sys
    Driver Version: 6.00.0001.5591 (English)
    Driver Attributes: Final Retail
    Date and Size: 3/26/2008 18:35:54, 2103512 bytes
    Cap Flags: 0x1
    Format Flags: 0xFFFFF

    -------------------
    DirectInput Devices
    -------------------
    Device Name: Muis
    Attached: 1
    Controller ID: n/a
    Vendor/Product ID: n/a
    FF Driver: n/a

    Device Name: Toetsenbord
    Attached: 1
    Controller ID: n/a
    Vendor/Product ID: n/a
    FF Driver: n/a

    Poll w/ Interrupt: No

    -----------
    USB Devices
    -----------
    + USB-hoofdhub
    | Vendor/Product ID: 0x8086, 0x2936
    | Matching Device ID: usb\root_hub
    | Service: usbhub
    | Driver: usbhub.sys, 1/21/2008 04:23:03, 194560 bytes
    | Driver: usbd.sys, 1/21/2008 04:23:03, 5888 bytes

    ----------------
    Gameport Devices
    ----------------

    ------------
    PS/2 Devices
    ------------
    + Standaard-PS/2-toetsenbord
    | Matching Device ID: *pnp0303
    | Service: i8042prt
    | Driver: i8042prt.sys, 1/21/2008 04:23:20, 54784 bytes
    | Driver: kbdclass.sys, 1/21/2008 04:23:23, 35384 bytes
    |
    + Toetsenbordstuurprogramma voor Terminal Server
    | Matching Device ID: root\rdp_kbd
    | Upper Filters: kbdclass
    | Service: TermDD
    | Driver: i8042prt.sys, 1/21/2008 04:23:20, 54784 bytes
    | Driver: kbdclass.sys, 1/21/2008 04:23:23, 35384 bytes
    |
    + HID-compliant muis
    | Vendor/Product ID: 0x046D, 0xC03F
    | Matching Device ID: hid_device_system_mouse
    | Service: mouhid
    | Driver: mouhid.sys, 1/21/2008 04:23:20, 15872 bytes
    | Driver: mouclass.sys, 1/21/2008 04:23:20, 34360 bytes
    |
    + Muisstuurprogramma voor Terminal Server
    | Matching Device ID: root\rdp_mou
    | Upper Filters: mouclass
    | Service: TermDD
    | Driver: termdd.sys, 1/21/2008 04:23:01, 54328 bytes
    | Driver: sermouse.sys, 1/21/2008 04:23:20, 19968 bytes
    | Driver: mouclass.sys, 1/21/2008 04:23:20, 34360 bytes

    ------------------------
    Disk & DVD/CD-ROM Drives
    ------------------------
    Drive: C:
    Free Space: 341.8 GB
    Total Space: 407.2 GB
    File System: NTFS
    Model: SAMSUNG HD753LJ ATA Device

    Drive: J:
    Free Space: 129.2 GB
    Total Space: 157.1 GB
    File System: NTFS
    Model: HDT72251 6DLAT80 USB Device

    Drive: Z:
    Free Space: 301.3 GB
    Total Space: 307.2 GB
    File System: NTFS
    Model: SAMSUNG HD753LJ ATA Device

    Drive: D:
    Model: TSSTcorp CDDVDW SH-S203D ATA Device
    Driver: c:\windows\system32\drivers\cdrom.sys, 6.00.6001.18000 (Dutch), 1/21/2008 04:23:02, 67072 bytes

    Drive: E:
    Model: TSSTcorp DVD-ROM SH-D163B ATA Device
    Driver: c:\windows\system32\drivers\cdrom.sys, 6.00.6001.18000 (Dutch), 1/21/2008 04:23:02, 67072 bytes

    Drive: K:
    Model: ZP7551U DPQ210L SCSI CdRom Device
    Driver: c:\windows\system32\drivers\cdrom.sys, 6.00.6001.18000 (Dutch), 1/21/2008 04:23:02, 67072 bytes

    --------------
    System Devices
    --------------
    Name: Intel(R) G33/G31/P35 Express Chipset PCI Express Root Port - 29C1
    Device ID: PCI\VEN_8086&DEV_29C1&SUBSYS_82761043&REV_02\3&115 83659&1&08
    Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.00.6001.18000 (Dutch), 1/21/2008 04:23:01, 151096 bytes

    Name: Intel(R) G33/G31/P35 Express Chipset Processor to I/O Controller - 29C0
    Device ID: PCI\VEN_8086&DEV_29C0&SUBSYS_82761043&REV_02\3&115 83659&1&00
    Driver: n/a

    Name: Intel(R) ICH9 Family PCI Express Root Port 6 - 294A
    Device ID: PCI\VEN_8086&DEV_294A&SUBSYS_82771043&REV_02\3&115 83659&1&E5
    Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.00.6001.18000 (Dutch), 1/21/2008 04:23:01, 151096 bytes

    Name: Intel(R) ICH9 Family PCI Express Root Port 1 - 2940
    Device ID: PCI\VEN_8086&DEV_2940&SUBSYS_82771043&REV_02\3&115 83659&1&E0
    Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.00.6001.18000 (Dutch), 1/21/2008 04:23:01, 151096 bytes

    Name: High Definition Audio-besturing
    Device ID: PCI\VEN_8086&DEV_293E&SUBSYS_829F1043&REV_02\3&115 83659&1&D8
    Driver: C:\Windows\system32\DRIVERS\hdaudbus.sys, 6.00.6001.17036 (English), 1/21/2008 04:23:22, 53760 bytes

    Name: Intel(R) ICH9 Family USB2 Enhanced Host Controller - 293C
    Device ID: PCI\VEN_8086&DEV_293C&SUBSYS_82771043&REV_02\3&115 83659&1&D7
    Driver: C:\Windows\system32\drivers\usbehci.sys, 6.00.6001.18000 (English), 1/21/2008 04:23:03, 39424 bytes
    Driver: C:\Windows\system32\drivers\usbport.sys, 6.00.6001.18000 (English), 1/21/2008 04:23:03, 226304 bytes
    Driver: C:\Windows\system32\drivers\usbhub.sys, 6.00.6001.18000 (English), 1/21/2008 04:23:03, 194560 bytes
    Driver: C:\Windows\system32\hccoin.dll, 6.00.6000.16386 (English), 11/2/2006 11:46:05, 8704 bytes
    Driver: C:\Windows\system32\hcrstco.dll, 6.00.6001.18000 (English), 1/21/2008 04:23:03, 15872 bytes

    Name: Intel(R) ICH9 Family USB2 Enhanced Host Controller - 293A
    Device ID: PCI\VEN_8086&DEV_293A&SUBSYS_82771043&REV_02\3&115 83659&1&EF
    Driver: C:\Windows\system32\drivers\usbehci.sys, 6.00.6001.18000 (English), 1/21/2008 04:23:03, 39424 bytes
    Driver: C:\Windows\system32\drivers\usbport.sys, 6.00.6001.18000 (English), 1/21/2008 04:23:03, 226304 bytes
    Driver: C:\Windows\system32\drivers\usbhub.sys, 6.00.6001.18000 (English), 1/21/2008 04:23:03, 194560 bytes
    Driver: C:\Windows\system32\hccoin.dll, 6.00.6000.16386 (English), 11/2/2006 11:46:05, 8704 bytes
    Driver: C:\Windows\system32\hcrstco.dll, 6.00.6001.18000 (English), 1/21/2008 04:23:03, 15872 bytes

    Name: Intel(R) ICH9 Family USB Universal Host Controller - 2939
    Device ID: PCI\VEN_8086&DEV_2939&SUBSYS_82771043&REV_02\3&115 83659&1&D2
    Driver: C:\Windows\system32\drivers\usbuhci.sys, 6.00.6001.18000 (English), 1/21/2008 04:23:03, 23552 bytes
    Driver: C:\Windows\system32\drivers\usbport.sys, 6.00.6001.18000 (English), 1/21/2008 04:23:03, 226304 bytes
    Driver: C:\Windows\system32\drivers\usbhub.sys, 6.00.6001.18000 (English), 1/21/2008 04:23:03, 194560 bytes

    Name: Intel(R) ICH9 Family USB Universal Host Controller - 2938
    Device ID: PCI\VEN_8086&DEV_2938&SUBSYS_82771043&REV_02\3&115 83659&1&D1
    Driver: C:\Windows\system32\drivers\usbuhci.sys, 6.00.6001.18000 (English), 1/21/2008 04:23:03, 23552 bytes
    Driver: C:\Windows\system32\drivers\usbport.sys, 6.00.6001.18000 (English), 1/21/2008 04:23:03, 226304 bytes
    Driver: C:\Windows\system32\drivers\usbhub.sys, 6.00.6001.18000 (English), 1/21/2008 04:23:03, 194560 bytes

    Name: Intel(R) ICH9 Family USB Universal Host Controller - 2937
    Device ID: PCI\VEN_8086&DEV_2937&SUBSYS_82771043&REV_02\3&115 83659&1&D0
    Driver: C:\Windows\system32\drivers\usbuhci.sys, 6.00.6001.18000 (English), 1/21/2008 04:23:03, 23552 bytes
    Driver: C:\Windows\system32\drivers\usbport.sys, 6.00.6001.18000 (English), 1/21/2008 04:23:03, 226304 bytes
    Driver: C:\Windows\system32\drivers\usbhub.sys, 6.00.6001.18000 (English), 1/21/2008 04:23:03, 194560 bytes

    Name: Intel(R) ICH9 Family USB Universal Host Controller - 2936
    Device ID: PCI\VEN_8086&DEV_2936&SUBSYS_82771043&REV_02\3&115 83659&1&EA
    Driver: C:\Windows\system32\drivers\usbuhci.sys, 6.00.6001.18000 (English), 1/21/2008 04:23:03, 23552 bytes
    Driver: C:\Windows\system32\drivers\usbport.sys, 6.00.6001.18000 (English), 1/21/2008 04:23:03, 226304 bytes
    Driver: C:\Windows\system32\drivers\usbhub.sys, 6.00.6001.18000 (English), 1/21/2008 04:23:03, 194560 bytes

    Name: Intel(R) ICH9 Family USB Universal Host Controller - 2935
    Device ID: PCI\VEN_8086&DEV_2935&SUBSYS_82771043&REV_02\3&115 83659&1&E9
    Driver: C:\Windows\system32\drivers\usbuhci.sys, 6.00.6001.18000 (English), 1/21/2008 04:23:03, 23552 bytes
    Driver: C:\Windows\system32\drivers\usbport.sys, 6.00.6001.18000 (English), 1/21/2008 04:23:03, 226304 bytes
    Driver: C:\Windows\system32\drivers\usbhub.sys, 6.00.6001.18000 (English), 1/21/2008 04:23:03, 194560 bytes

    Name: Intel(R) ICH9 Family USB Universal Host Controller - 2934
    Device ID: PCI\VEN_8086&DEV_2934&SUBSYS_82771043&REV_02\3&115 83659&1&E8
    Driver: C:\Windows\system32\drivers\usbuhci.sys, 6.00.6001.18000 (English), 1/21/2008 04:23:03, 23552 bytes
    Driver: C:\Windows\system32\drivers\usbport.sys, 6.00.6001.18000 (English), 1/21/2008 04:23:03, 226304 bytes
    Driver: C:\Windows\system32\drivers\usbhub.sys, 6.00.6001.18000 (English), 1/21/2008 04:23:03, 194560 bytes

    Name: Intel(R) ICH9 Family SMBus Controller - 2930
    Device ID: PCI\VEN_8086&DEV_2930&SUBSYS_82771043&REV_02\3&115 83659&1&FB
    Driver: n/a

    Name: Intel(R) ICH9 2 port Serial ATA Storage Controller 2 - 2926
    Device ID: PCI\VEN_8086&DEV_2926&SUBSYS_82771043&REV_02\3&115 83659&1&FD
    Driver: C:\Windows\system32\DRIVERS\pciide.sys, 6.00.6001.18000 (English), 1/21/2008 04:23:00, 16440 bytes
    Driver: C:\Windows\system32\DRIVERS\pciidex.sys, 6.00.6001.18000 (Dutch), 1/21/2008 04:23:00, 45112 bytes
    Driver: C:\Windows\system32\DRIVERS\atapi.sys, 6.00.6001.18000 (English), 1/21/2008 04:23:00, 21560 bytes
    Driver: C:\Windows\system32\DRIVERS\ataport.sys, 6.00.6001.18000 (Dutch), 1/21/2008 04:23:00, 110136 bytes

    Name: Intel(R) ICH9 2 port Serial ATA Storage Controller 1 - 2921
    Device ID: PCI\VEN_8086&DEV_2921&SUBSYS_82771043&REV_02\3&115 83659&1&FA
    Driver: C:\Windows\system32\DRIVERS\pciide.sys, 6.00.6001.18000 (English), 1/21/2008 04:23:00, 16440 bytes
    Driver: C:\Windows\system32\DRIVERS\pciidex.sys, 6.00.6001.18000 (Dutch), 1/21/2008 04:23:00, 45112 bytes
    Driver: C:\Windows\system32\DRIVERS\atapi.sys, 6.00.6001.18000 (English), 1/21/2008 04:23:00, 21560 bytes
    Driver: C:\Windows\system32\DRIVERS\ataport.sys, 6.00.6001.18000 (Dutch), 1/21/2008 04:23:00, 110136 bytes

    Name: Intel(R) ICH9 LPC Interface Controller - 2918
    Device ID: PCI\VEN_8086&DEV_2918&SUBSYS_82771043&REV_02\3&115 83659&1&F8
    Driver: C:\Windows\system32\DRIVERS\msisadrv.sys, 6.00.6001.18000 (English), 1/21/2008 04:23:01, 16440 bytes

    Name: Intel(R) 82801 PCI Bridge - 244E
    Device ID: PCI\VEN_8086&DEV_244E&SUBSYS_82771043&REV_92\3&115 83659&1&F0
    Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.00.6001.18000 (Dutch), 1/21/2008 04:23:01, 151096 bytes

    Name: Marvell Yukon 88E8056 PCI-E Gigabit Ethernet Controller
    Device ID: PCI\VEN_11AB&DEV_4364&SUBSYS_81F81043&REV_12\4&97D 9333&0&00E5
    Driver: n/a

    Name: VIA OHCI Compliant IEEE 1394 Host Controller
    Device ID: PCI\VEN_1106&DEV_3044&SUBSYS_81FE1043&REV_C0\4&109 0A72E&0&18F0
    Driver: C:\Windows\system32\DRIVERS\ohci1394.sys, 6.00.6001.18000 (Dutch), 1/21/2008 04:23:21, 61952 bytes
    Driver: C:\Windows\system32\DRIVERS\1394bus.sys, 6.00.6001.18000 (English), 1/21/2008 04:23:21, 53376 bytes

    Name: NVIDIA GeForce 8800 GTS 512
    Device ID: PCI\VEN_10DE&DEV_0600&SUBSYS_23321682&REV_A2\4&129 7DA67&0&0008
    Driver: C:\Windows\system32\DRIVERS\nvlddmkm.sys, 7.15.0011.6925 (English), 12/11/2007 18:06:00, 8238688 bytes
    Driver: C:\Windows\system32\nvd3dum.dll, 7.15.0011.6925 (English), 12/11/2007 18:06:00, 5263360 bytes
    Driver: C:\Windows\system32\nvwgf2um.dll, 7.15.0011.6925 (English), 12/11/2007 18:06:00, 1830912 bytes
    Driver: C:\Windows\system32\nvapi.dll, 7.15.0011.6925 (English), 12/11/2007 18:06:00, 385024 bytes
    Driver: C:\Windows\system32\nvoglv32.dll, 7.15.0011.6925 (English), 12/11/2007 18:06:00, 7098368 bytes
    Driver: C:\Windows\system32\nvcpl.dll, 7.15.0011.6925 (English), 12/11/2007 18:06:00, 8530464 bytes
    Driver: C:\Windows\system32\nvsvc.dll, 7.15.0011.6925 (English), 12/11/2007 18:06:00, 86016 bytes
    Driver: C:\Windows\system32\nvmctray.dll, 7.15.0011.6925 (English), 12/11/2007 18:06:00, 81920 bytes
    Driver: C:\Windows\system32\nvdisps.dll, 7.15.0011.6925 (English), 12/11/2007 18:06:00, 6549504 bytes
    Driver: C:\Windows\system32\nvgames.dll, 7.15.0011.6925 (English), 12/11/2007 18:06:00, 3420160 bytes
    Driver: C:\Windows\system32\nvmccss.dll, 7.15.0011.6925 (English), 12/11/2007 18:06:00, 188416 bytes
    Driver: C:\Windows\system32\nvmobls.dll, 7.15.0011.6925 (English), 12/11/2007 18:06:00, 1228800 bytes
    Driver: C:\Windows\system32\nvvitvs.dll, 7.15.0011.6925 (English), 12/11/2007 18:06:00, 3710976 bytes
    Driver: C:\Windows\system32\nvmccs.dll, 7.15.0011.6925 (English), 12/11/2007 18:06:00, 229376 bytes
    Driver: C:\Windows\system32\nvmccsrs.dll, 7.15.0011.6925 (Dutch), 12/11/2007 18:06:00, 45056 bytes
    Driver: C:\Windows\system32\nvwss.dll, 7.15.0011.6925 (English), 12/11/2007 18:06:00, 2498560 bytes
    Driver: C:\Windows\system32\nvcolor.exe, 7.15.0011.6925 (English), 12/11/2007 18:06:00, 147456 bytes
    Driver: C:\Windows\system32\nvudisp.exe, 1.01.0001.0000 (English), 12/11/2007 18:06:00, 356352 bytes
    Driver: C:\Windows\system32\nvwsapps.xml, 12/11/2007 18:06:00, 19958 bytes
    Driver: C:\Windows\system32\nvapps.xml, 12/11/2007 17:06:00, 159769 bytes
    Driver: C:\Windows\system32\nvdisp.nvu, 12/11/2007 18:06:00, 7181 bytes
    Driver: C:\Windows\system32\dpinst.exe, 2.01.0000.0000 (Dutch), 12/11/2007 18:06:00, 795104 bytes
    Driver: C:\Windows\help\nvcpl\nvdsp.chm, 12/11/2007 18:06:00, 175045 bytes
    Driver: C:\Windows\help\nvcpl\nv3d.chm, 12/11/2007 18:06:00, 91094 bytes
    Driver: C:\Windows\help\nvcpl\nvmob.chm, 12/11/2007 18:06:00, 54988 bytes
    Driver: C:\Windows\help\nvcpl\nvwks.chm, 12/11/2007 18:06:00, 174650 bytes
    Driver: C:\Windows\nvtmpinst\nvcpl.cpl, , 0 bytes
    Driver: C:\Windows\nvtmpinst\nvcplui.exe, , 0 bytes
    Driver: C:\Windows\nvtmpinst\nvexpbar.dll, , 0 bytes
    Driver: C:\Windows\nvtmpinst\nvcpl.chm, , 0 bytes
    Driver: C:\Windows\system32\nvcod.dll, 1.00.0000.0035 (English), 12/11/2007 18:06:00, 35328 bytes
    Driver: C:\Windows\system32\nvcod100.dll, 1.00.0000.0035 (English), 12/11/2007 18:06:00, 35328 bytes

    ------------------
    DirectShow Filters
    ------------------

    DirectShow Filters:
    WMAudio Decoder DMO,0x00800800,1,1,,
    WMAPro over S/PDIF DMO,0x00600800,1,1,,
    WMSpeech Decoder DMO,0x00600800,1,1,,
    MP3 Decoder DMO,0x00600800,1,1,,
    Mpeg4s Decoder DMO,0x00800001,1,1,,
    WMV Screen decoder DMO,0x00600800,1,1,,
    WMVideo Decoder DMO,0x00800001,1,1,,
    Mpeg43 Decoder DMO,0x00800001,1,1,,
    Mpeg4 Decoder DMO,0x00800001,1,1,,
    Full Screen Renderer,0x00200000,1,0,,6.06.6001.18000
    Multiple File Output,0x00200000,2,2,WMM2FILT.dll,
    WMT Black Frame Generator,0x00200000,1,1,WMM2FILT.dll,
    WMT Import Filter,0x00200000,0,1,WMM2FILT.dll,
    DV Muxer,0x00400000,0,0,,6.06.6001.18000
    Color Space Converter,0x00400001,1,1,,6.06.6001.18000
    WMT Interlacer,0x00200000,1,1,WMM2FILT.dll,
    WM ASF Reader,0x00400000,0,0,,11.00.6001.7000
    Screen Capture filter,0x00200000,0,1,wmpsrcwp.dll,11.00.6001.7000
    AVI Splitter,0x00600000,1,1,,6.06.6001.18000
    VGA 16 Color Ditherer,0x00400000,1,1,,6.06.6001.18000
    Microsoft MPEG-2 Video Decoder,0x005fffff,2,4,msmpeg2vdec.dll,11.00.6001. 7000
    AC3 Parser Filter,0x00600000,1,1,mpg2splt.ax,6.06.6001.18000
    WMT Format Conversion,0x00200000,1,1,WMM2FILT.dll,
    9x8Resize,0x00200000,1,1,WMM2FILT.dll,
    StreamBufferSink,0x00200000,0,0,sbe.dll,6.06.6001. 18000
    WMT Virtual Source,0x00200000,0,1,WMM2FILT.dll,
    Microsoft TV Caption Decoder,0x00200001,1,0,MSTVCapn.dll,6.00.6001.1800 0
    MJPEG Decompressor,0x00600000,1,1,,6.06.6001.18000
    CBVA DMO wrapper filter,0x00200000,1,1,cbva.dll,6.00.6001.18000
    MPEG-I Stream Splitter,0x00600000,1,2,,6.06.6001.18000
    SAMI (CC) Parser,0x00400000,1,1,,6.06.6001.18000
    VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.6001.18000
    MPEG-2 Splitter,0x005fffff,1,0,mpg2splt.ax,6.06.6001.1800 0
    WMT AudioAnalyzer,0x00200000,1,1,WMM2FILT.dll,
    Microsoft MPEG-2 Video Encoder,0x00200000,2,0,msmpeg2enc.dll,11.00.6001.7 000
    Stretch Video,0x00200000,1,1,WMM2FILT.dll,
    Internal Script Command Renderer,0x00800001,1,0,,6.06.6001.18000
    MPEG Audio Decoder,0x03680001,1,1,,6.06.6001.18000
    DV Splitter,0x00600000,1,2,,6.06.6001.18000
    Video Mixing Renderer 9,0x00200000,1,0,,6.06.6001.18000
    Microsoft MPEG-2 Encoder,0x00200000,2,1,msmpeg2enc.dll,11.00.6001.7 000
    Frame Eater,0x00200000,1,1,WMM2FILT.dll,
    Allocator Fix,0x00200000,1,1,WMM2FILT.dll,
    ACM Wrapper,0x00600000,1,1,,6.06.6001.18000
    Video Renderer,0x00800001,1,0,,6.06.6001.18000
    MPEG-2 Video Stream Analyzer,0x00200000,0,0,sbe.dll,6.06.6001.18000
    Capture ASF Writer,0x00200000,0,0,WMM2FILT.dll,
    Line 21 Decoder,0x00600000,1,1,,6.06.6001.18000
    Video Port Manager,0x00600000,2,1,,6.06.6001.18000
    Video Renderer,0x00400000,1,0,,6.06.6001.18000
    Bitmap Generate,0x00200000,1,1,WMM2FILT.dll,
    Proxy Sink,0x00200000,1,0,WMM2FILT.dll,
    Proxy Source,0x00200000,0,1,WMM2FILT.dll,
    WM ASF Writer,0x00400000,0,0,,11.00.6001.7000
    VBI Surface Allocator,0x00600000,1,1,vbisurf.ax,6.00.6001.1800 0
    WMT Sample Information Filter,0x00200000,1,1,WMM2FILT.dll,
    File writer,0x00200000,1,0,,6.06.6001.18000
    DVD Navigator,0x00200000,0,3,,6.06.6001.18000
    WMT DV Extract,0x00200000,1,1,WMM2FILT.dll,
    Overlay Mixer2,0x00200000,1,1,,6.06.6001.18000
    AVI Draw,0x00600064,9,1,,6.06.6001.18000
    Microsoft MPEG-2 Audio Encoder,0x00200000,2,0,msmpeg2enc.dll,11.00.6001.7 000
    WST Pager,0x00800000,1,1,WSTPager.ax,6.06.6001.18000
    MPEG-2 Demultiplexer,0x00600000,1,1,mpg2splt.ax,6.06.6001 .18000
    Record Queue,0x00200000,1,1,WMM2FILT.dll,
    DV Video Decoder,0x00800000,1,1,,6.06.6001.18000
    SampleGrabber,0x00200000,1,1,qedit.dll,6.06.6001.1 8000
    Null Renderer,0x00200000,1,0,qedit.dll,6.06.6001.18000
    WMT Log Filter,0x00200000,1,1,WMM2FILT.dll,
    MPEG-2 Sections and Tables,0x005fffff,1,0,Mpeg2Data.ax,6.06.6001.18000
    Microsoft AC3 Encoder,0x00200000,1,1,msac3enc.dll,11.00.6001.700 0
    WMT Virtual Renderer,0x00200000,1,0,WMM2FILT.dll,
    StreamBufferSource,0x00200000,0,0,sbe.dll,6.06.600 1.18000
    Smart Tee,0x00200000,1,2,,6.06.6001.18000
    Overlay Mixer,0x00200000,0,0,,6.06.6001.18000
    AVI Decompressor,0x00600000,1,1,,6.06.6001.18000
    WMT MuxDeMux Filter,0x00200000,0,0,WMM2FILT.dll,
    NetBridge,0x00200000,2,0,netbridge.dll,6.01.6001.1 8000
    AVI/WAV File Source,0x00400000,0,2,,6.06.6001.18000
    WMT Volume,0x00200000,1,1,WMM2FILT.dll,
    Wave Parser,0x00400000,1,1,,6.06.6001.18000
    MIDI Parser,0x00400000,1,1,,6.06.6001.18000
    Multi-file Parser,0x00400000,1,1,,6.06.6001.18000
    File stream renderer,0x00400000,1,1,,6.06.6001.18000
    WMT VIH2 Fix,0x00200000,1,1,WMM2FILT.dll,
    Microsoft MPEG-1/DD Audio Decoder,0x005fffff,1,1,msmpeg2adec.dll,11.00.6001. 7000
    AVI Mux,0x00200000,1,0,,6.06.6001.18000
    Line 21 Decoder 2,0x00600002,1,1,,6.06.6001.18000
    File Source (Async.),0x00400000,0,1,,6.06.6001.18000
    File Source (URL),0x00400000,0,1,,6.06.6001.18000
    Media Center Extender Encryption Filter,0x00200000,2,2,Mcx2Filter.dll,6.01.6001.180 00
    AudioRecorder WAV Dest,0x00200000,0,0,,6.00.6001.18000
    AudioRecorder Wave Form,0x00200000,0,0,,6.00.6001.18000
    SoundRecorder Null Renderer,0x00200000,0,0,,6.00.6001.18000
    Infinite Pin Tee Filter,0x00200000,1,1,,6.06.6001.18000
    WMT Switch Filter,0x00200000,1,1,WMM2FILT.dll,
    Enhanced Video Renderer,0x00200000,1,0,evr.dll,6.00.6001.18000
    Uncompressed Domain Shot Detection Filter,0x00200000,1,1,WMM2FILT.dll,
    BDA MPEG2 Transport Information Filter,0x00200000,2,0,psisrndr.ax,6.06.6001.18000
    MPEG Video Decoder,0x40000001,1,1,,6.06.6001.18000

    WDM streaming-tee/splitter-apparatuur:
    Tee/Sink-to-Sink-conversieprogramma,0x00200000,1,1,,6.00.6001.18000

    Video Compressors:
    WMVideo8 Encoder DMO,0x00600800,1,1,,
    WMVideo9 Encoder DMO,0x00600800,1,1,,
    MSScreen 9 encoder DMO,0x00600800,1,1,,
    DV Video Encoder,0x00200000,0,0,,6.06.6001.18000
    MJPEG Compressor,0x00200000,0,0,,6.06.6001.18000
    Cinepak-codec van Radius,0x00200000,1,1,,6.06.6001.18000
    Intel IYUV-codec,0x00200000,1,1,,6.06.6001.18000
    Intel IYUV-codec,0x00200000,1,1,,6.06.6001.18000
    Microsoft RLE,0x00200000,1,1,,6.06.6001.18000
    Microsoft Video 1,0x00200000,1,1,,6.06.6001.18000

    Audio Compressors:
    WM Speech Encoder DMO,0x00600800,1,1,,
    WMAudio Encoder DMO,0x00600800,1,1,,
    IMA ADPCM,0x00200000,1,1,,6.06.6001.18000
    PCM,0x00200000,1,1,,6.06.6001.18000
    Microsoft ADPCM,0x00200000,1,1,,6.06.6001.18000
    GSM 6.10,0x00200000,1,1,,6.06.6001.18000
    Messenger Audio Codec,0x00200000,1,1,,6.06.6001.18000
    CCITT A-Law,0x00200000,1,1,,6.06.6001.18000
    CCITT u-Law,0x00200000,1,1,,6.06.6001.18000
    MPEG Layer-3,0x00200000,1,1,,6.06.6001.18000

    Audio Capture Sources:
    Microfoon (Realtek High Definit,0x00200000,0,0,,6.06.6001.18000

    Midi Renderers:
    Default MidiOut Device,0x00800000,1,0,,6.06.6001.18000
    Microsoft GS Wavetable Synth,0x00200000,1,0,,6.06.6001.18000

    WDM streaming-opnameapparaten:
    ,0x00000000,0,0,,
    ,0x00000000,0,0,,
    ,0x00000000,0,0,,
    ,0x00000000,0,0,,

    WDM streaming-opbouwprincipeapparatuur:
    Realtek HD Audio output,0x00200000,1,1,,6.00.6001.18000
    Realtek HDA SPDIF Out,0x00200000,1,1,,6.00.6001.18000

    BDA Network Providers:
    Microsoft ATSC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.6000.16386
    Microsoft DVBC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.6000.16386
    Microsoft DVBS Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.6000.16386
    Microsoft DVBT Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.6000.16386
    Microsoft Network Provider,0x00200000,0,1,MSNP.ax,6.06.6001.18000

    Multi-Instance Capable VBI Codecs:
    VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.6001.18000

    BDA Transport Information Renderers:
    BDA MPEG2 Transport Information Filter,0x00600000,2,0,psisrndr.ax,6.06.6001.18000
    MPEG-2 Sections and Tables,0x00600000,1,0,Mpeg2Data.ax,6.06.6001.18000

    BDA CP/CA Filters:
    Decrypt/Tag,0x00600000,1,0,EncDec.dll,6.06.6001.18000
    Encrypt/Tag,0x00200000,0,0,EncDec.dll,6.06.6001.18000
    XDS Codec,0x00200000,0,0,EncDec.dll,6.06.6001.18000

    WDM streaming-communicatietransformaties:
    Tee/Sink-to-Sink-conversieprogramma,0x00200000,1,1,,6.00.6001.18000

    Audio Renderers:
    Luidsprekers (Realtek High Defi,0x00200000,1,0,,6.06.6001.18000
    Default DirectSound Device,0x00800000,1,0,,6.06.6001.18000
    Default WaveOut Device,0x00200000,1,0,,6.06.6001.18000
    DirectSound: Luidsprekers (Realtek High Definition Audio),0x00200000,1,0,,6.06.6001.18000
    DirectSound: Realtek Digital Output (Realtek High Definition Audio),0x00200000,1,0,,6.06.6001.18000
    Realtek Digital Output (Realtek,0x00200000,1,0,,6.06.6001.18000
     

  2. #2
    Welcome to the Forums!

    Suggestions:

    In general:
    -- Always log into Vista with full Administrator privileges, and close all open applications before starting EoA.
    -- Never boot up with the EoA DVD in any drive.
    -- If the EoA DVD autostarts when inserted into the drive, cancel back to the Desktop.

    1. If you aren't doing so, try using the Desktop icon to start EoA. Do NOT use the DVD menu option to start the game.

    2. Set your Desktop resolution to 800x600, then start EoA using the Desktop icon.

    3. Some programs run properly on Vista only if you run them with full Administrator privileges and with the Run as administrator option enabled. See How to use User Account Control (UAC) in Windows Vista.

    4. If you haven't already done so, download and install these updates:
    -- December 2007 Windows Vista Application Compatibility Update.
    -- An update is available that improves the compatibility and reliability of Windows Vista
    -- Four Must-Have Vista Updates. The fourth update mentioned, KB936710, applies only to SLI and CrossFire systems (two NVIDIA or AMD/ATI graphics cards).

    5. Try what's called out in:
    -- a. How to troubleshoot program compatibility issues in Windows Vista
    -- b. Advanced methods to troubleshoot a program that does not run as expected after it is installed on Windows Vista
    -- c. How to troubleshoot issues that may prevent a program from being installed correctly on a Windows Vista-based computer

    6. If you installed EoA to a drive other than C:, uninstall EoA, then re-install the game to your drive C:.

    7. You should have installed EoA from a clean boot using the following procedure. If you did not do so, try it.
    -- a. Uninstall EoA using the Windows Add or Remove Programs utility.
    -- b. Use Windows Explorer to find vpd.properties.
    ----- 1. Rename the file to something like OLD_vpd.properties. If you don't rename it, the install Wizard will tell you that EoA is already installed.
    ----- 2. Or, you can delete vpd.propertiesif you're certain that no other programs also use it. If other programs do use the file, deleting it will probably cause the other programs not to run.
    -- c. Do step 1 in How to troubleshoot a problem by performing a clean boot in Windows Vista.
    -- d. Re-install EoA.
    -- e. Do step 7 in How to troubleshoot a problem by performing a clean boot in Windows Vista.

    8. If EoA starts and you then get a stack error, take a look at Myst V: Main Branch and Access Violation/Stack Error Fixes With Win XP, under Access Violation/Stack Error, sections 2 and 3.

    9. Set your processor affinity so that EoA runs using only one CPU core (or only one pair of cores). Refer to:
    -- a. Monitoring and Optimizing Apps on Dual-Core and Multiprocessor Systems. To use the Task Manager method:
    ----- 1. Click on the EoA Desktop start icon to start the game.
    ----- 2. Press Alt+Tab (both keys at the same time) to go back to the Desktop.
    ----- 3. Open Task Manager by pressing Ctrl+Alt+Del (all 3 keys at the same time).
    ----- 4. Click on the Processes tab, and right-click on the eoa.exe process listing.
    ----- 5. Click on Set Affinity..., and uncheck the appropriate boxes.
    ----- 6. Click on OK, and close Task Manager.
    ----- 7. Alt+Tab back to EoA, and close back to the Desktop.
    ----- 8. Click on the EoA Desktop icon to start the game.
    -- b. Both methods for setting affinity masks as described in ImageCFG.
    -- c. RunFirst.

    Heimdall
    Semper ubi sub ubi
     

  3. #3
    Junior Member erik.am's Avatar
    Join Date
    Apr 2008
    Posts
    13
    Thank you for your response. I tried out all of those things, but nothing solved it.

    Some others mentioned that Myst V didn't work for them if they installed it directly in Vista SP1, but only if they installed it before they installed the Service Pack. It looks like something in the service pack makes it impossible to run End of Ages, unless you installed the game before the service pack...

    I do hope there is a solution! Thanks in advance.
     

  4. #4
    Senior Member nanoukmetal's Avatar
    Join Date
    Oct 2005
    Posts
    4,615
    Question to Heimdall about Erik's problem.

    Even if Vista SP1 came preinstalled on his computer, can it still be deleted, followed by a Myst 5 installation and last/followed by doing a new Vista SP1 reinstall ?
     

  5. #5
    Yes, Vista SP1 can be removed, EoA uninstalled/re-installed, and SP1 re-installed.
    -- a. Reboot, log into Windows with full Administrator privileges, and close all open applications.
    -- b. Back up all critical files to removable media or to another hard drive.
    -- c. Use either Method 1 or Method 2 in How to uninstall Windows Vista SP1 as a troubleshooting step to uninstall SP1.
    -- d. Reboot after uninstallation is complete. Log into Windows with full Administrator privileges, and close all open applications.
    -- e. Uninstall/re-install EoA as detailed in suggestion 7, above.
    -- f. Reboot, log into Windows with full Administrator privileges, and close all open applications.
    -- g. Re-install SP1 using Windows Update (Start > All Programs > Windows Update > Check for updates), NOT the stand-alone installation download from the Download Center.
    ----- 1. If you get an error when using Windows Update to re-install SP1, see Windows Vista Service Pack 1 is not available for installation from Windows Update and is not offered by Automatic Updates.
     

  6. #6
    Junior Member erik.am's Avatar
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    Unfortunately, I think my computer manufacturer used an installation of Vista that was slipstreamed with SP1. (I think most computer manufacturers will do that from now on.)
    I can't go back to an earlier restore point without SP1 nor uninstall SP1 from the configuration panel.

    Since it's obvious that something in SP1 blocks Myst V from functioning correctly, is it known what exactly is causing the problem? I presume that a lot of people who will buy a new pc from now on will have SP1 pre-installed on it, and it would be a shame indeed if such a good game as Myst V won't work on those computers.

    Thank you for all your help so far.
     

  7. #7
    If you did not find Service Pack for Microsoft Windows (KB936330) under View installed updates (Method 1 in How to uninstall Windows Vista SP1 as a troubleshooting step), do the following:

    -- a. Reboot, log into Windows with full Administrator privileges, and close all open applications.
    -- b. Back up all critical files to removable media or to another hard drive.
    -- c. Confirm that you have Vista SP1 installed.
    ----- 1. Click on Start, right-click on Computer, and then click on Properties.
    ----- 2. If Vista SP1 is installed, you'll see that indicated at the bottom of the Windows Edition section.

    -- d. Go to your PC manufacturer's website and download/install the latest software and driver updates.
    ----- 1. Reboot after installing the updates. Log into Windows with full Administrator privileges, and close all open applications.
    -- e. Run Windows Update, and install any optional driver updates.
    ----- 1. Click on Start > All Programs > Windows Update.
    ----- 2. Click on Check for updates in the upper-left pane, and wait for the update scan to complete.
    ----- 3. If updates are found, click on View available updates.
    ----- 4. Review the optional updates, and select those that install device drivers.
    ----- 5. Reboot when driver installation is complete. Log into Windows with full Administrator privileges, and close all open applications.

    -- f. Download the stand-alone SP1 installation package.
    ----- 1. Windows Vista Service Pack 1 All Language Standalone (KB936330), which should include Dutch.
    ----- 2. Windows Vista Service Pack 1 Five Language Standalone (KB936330), which includes only English, French, German, Japanese, and Spanish.)
    -- g. To save the package to your hard drive, click on Save or Save this program to disk in the File Download dialog box.

    -- h. Install the package.
    ----- 1. Open Windows Explorer, browse to where you saved the downloaded file, and double-click on it.
    ----- 2. The required installation files will now be extracted. This may take several minutes, so be patient. Do NOT do anything until the Setup Wizard appears!
    ----- 3. Follow the Setup Wizard's instructions. Accept the install defaults whenever possible.
    ----- 4. There are two installation phases. After the first installation phase is complete, your PC will automatically reboot. During the second installation phase, you will be prevented from logging into Windows, and your PC will automatically reboot several times.
    ----- 5. When installation is complete, you will see the Windows login screen.

    -- i. Log into Windows with full Administrator privileges, and close all open applications.
    -- j. Uninstall SP1 using Method 1 in How to uninstall Windows Vista SP1 as a troubleshooting step.
    -- k. Reboot when SP1 removal is complete. Log into Windows with full Administrator privileges, and close all open applications.

    -- l. Uninstall EoA and re-install from a clean boot, as detailed above.
    -- m. Reboot, log into Windows with full Administrator privileges, and close all open applications.

    -- n. Re-install SP1 using Windows Update (Start > All Programs > Windows Update > Check for updates). Do NOT use the stand-alone SP1 installation package!
    ----- 1. If you get an error when using Windows Update to re-install SP1, see Windows Vista Service Pack 1 is not available for installation from Windows Update and is not offered by Automatic Updates.
     

  8. #8
    Junior Member erik.am's Avatar
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    That doesn't work. When I try to run the stand-alone installer, I get the error "Service pack 1 has already been installed."
     

  9. #9
    Rats! I suspected that the SP1 installer would not allow a re-install over an existing installation. And I don't know of any simple way to force it to do so.

    Assuming Vista is installed on your C: drive, search C: for 936330, which is the SP1 installation package key number. If you find a folder with that number in its name, the folder may have an \spuninst subfolder containing an spuninst.exe (uninstaller) file. Double-click on spuninst.exe to run it and uninstall SP1.

    There's a command-line method for uninstalling SP1. However, use it at your own risk!
    -- a. If Windows6.0-KB936330.exe is not in the C:\temp folder, copy the file to C:\temp.
    ----- 1. If you did not find Windows6.0-KB936330.exe during the above search, this procedure can NOT be used.
    -- b. Open a Command Prompt window.
    ----- 1. Click on Start, type command in the StartSearch box.
    ----- 2. Right-click on CommandPrompt, and then click on Run as administrator.
    -- d. Type C:\temp\Windows6.0-KB936330-X86.exe /x:C:\temp then press Enter to execute.
    -- e. Type md sandbox then press Enter to execute.
    -- f. Remove SP1.
    ----- 1. Type start /w pkgmgr.exe /m:c:\temp\Windows6.0-KB936330-X86.cab /up /s: sandbox
    ----- 2. Press Enter to execute.
    ----- 3. SP1 removal may require as much as 15 minutes to complete, so do not do anything until you see on-screen instructions.


    If none of the above are successful, the conclusion is that you can not easily uninstall SP1, most probably because it was part of an integrated/slipstreamed Vista installation.

    There are undoubtedly Registry keys that the SP1 installer uses to determine whether the service pack is already installed. If those keys could be found and appropriately modified, SP1 could be installed, then uninstalled, etc., etc.

    However, I believe that your only remaining (practical) options are reformatting your hard drive and installing Vista without SP1, or installing the game on another PC running Win XP or Vista without SP1.

    Heimdall
    Semper ubi sub ubi
     

  10. #10
    Junior Member erik.am's Avatar
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    I fixed it! I'm so happy right now!

    I know that Myst V could work on SP1, just not if you installed it on SP1. However, nothing went wrong with the installation of the game. Something went wrong with the initialisation of the game. I think the game couldn't properly detect my hardware settings or something like that.

    Eventually I came to the solution:

    I installed the game on Windows XP, and I copied everything from the folder C:\Documents and Settings\<username>\Local Settings\Application Data\Myst V End of Ages

    to this folder on Vista:
    C:\Users\<username>\AppData\Local\Myst V End of Ages

    After that I could launch the game without any problems. I didn't even need compatibility mode.

    Perhaps this information could be stickied somewhere, as I'm sure it could help others too.

    Thanks, Heimdall, for all your help.
     

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