User Support | Forums

[pa414500]

I now find myself on 3-5 in the 2nd area and cannot complete to 100%. I can see the outline of the squares that i should be able to search but when i click on the square nothing happens as it is not "clickable"

Any thoughts?

[jamiejoanne]

Originally posted by Mr_Crime:
Have a game related question?

I was trying to buy the chemical ballistics for level 2 (costs 15000) and it could not connect with server, so I refreshed the page and it took all my money!(funding) Please give me my 15000 back or give me level 2 chemical ballistics! This is totally not fair! Please help!

[ShannonI]

I just started playing, and I noticed that every time I find something while searching, I get an error message for the server, and I have to refresh the game. It doesn't make me lose any progress or anything, but it is annoying after it does it a lot of times.

[Rownia]

I bought CSI Fatal Consipracy, when i quit the game it says "connect to facebook and receive 1 year free Club Elite". When I click however, I only get this error: The requested URL /ClubElitePC was not found on this server.

How can this be fixed?

[FarfalleAlfredo]

Trying to play on facebook but keep getting "The requested URL cannot be found on this server". Refreshing does not work. I'm about to complete a case and this is going to cost me the completion bonus.

[Mr_Crime]

Originally posted by rpger4ever5901:
I have already repurchased equipment lost, but never received a refund. I even sent my Facebook account info., and list of equipment lost in a P.M., but never heard anymore.

Do not hold your breath waiting to be refunded or have equipment replaced. I have given up on Mr. Crime or anyone else at UBI following through on refunds of any kind.

I even sent Mr. Crime follow up P.M.s to find out status of refund, and let him know I had already repurchased equipment, and never heard back from him.

rpger4ever5901-

Apologize for the lack of a timely response, but we are still working on manual refunds.

We have, however, implemented a fix for this issue which will automatically cause the equipment purchased in your lab that you previously did not receive to show up. If you have already successfully re-purchased that equipment prior to the fix, we will still refund your account. It's a policy that we are still sorting through so we do greatly appreciate your patience.

Thank you for your understanding.

[Mr_Crime]

Originally posted by TriaB2010:
<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by Jayicious:
I have actually found a fix. Use FireFox The game works fast smooth and with no issues, I'm now on level 3 with-out any problems so far.

I am using Firefox and the game still hangs. Now I have also lost $15K trying to upgrade my tools. No new tool and a deficit of $15K. I used valuable ubi credits to get this far so I need a refund of some kind either my 15K and progress back or 10 ubi credits. </div></BLOCKQUOTE>

TriaB2010 - I've sent you a personal message (PM) within the forum to gather more information necessary in order to be able to refund your account. Awaiting a response so we can get this resolved. Thanks!

[Mr_Crime]

Originally posted by pa414500:
I now find myself on 3-5 in the 2nd area and cannot complete to 100%. I can see the outline of the squares that i should be able to search but when i click on the square nothing happens as it is not "clickable"

Any thoughts?

We expect this issue to be solved later today actually with the current update to version 1.6 of CSI: Crime City. Stay tuned and look for a post on our wall:*http://www.facebook.com/csicrimecity

Also for a list of known bugs with the game please visit our "Updates and Announcements" section in the forum located here: http://forums.ubi.com/eve/foru...1073288/m/7001055388

[Mr_Crime]

Originally posted by jamiejoanne:
<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by Mr_Crime:
Have a game related question?

I was trying to buy the chemical ballistics for level 2 (costs 15000) and it could not connect with server, so I refreshed the page and it took all my money!(funding) Please give me my 15000 back or give me level 2 chemical ballistics! This is totally not fair! Please help! </div></BLOCKQUOTE>

jamiejoanne- I've sent you a personal message (PM) within the forum to gather more information necessary in order to be able to refund your account. Awaiting a response so we can get this resolved. Thanks!

[Mr_Crime]

Originally posted by pa414500:
<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by Mr_Crime:
<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by pa414500:
any reason why everytime i start the apt in the last hour i start with -100 energy?

pa414500- This is definitely a bug, are you exiting the game while you're away and then logging back in? Or do keep your browser window open? </div></BLOCKQUOTE>

it only happens when i change computers regardless of whether or not i log out. I would normally think that it might be browser related but since it does happen in any other game I don't know whats going on. </div></BLOCKQUOTE>


pa414500- Unfortunately, we tracked down the root cause of this yesterday, and it will take some time to fix. We're expecting to get the fix into v1.7 and will let you know as soon as we have a time frame in place for that. We apologize and appreciate your patience in the meantime.