Where are the menus? | Forums

[Atlantis843]

Hello there,

Please fully disable your background software by using msconfig

Msconfig.

- On the keyboard,Press the "windows Key" together with the letter R,
- This will bring up the Run box.
- Type MSCONFIG and click OK
- Click on "Startup" and select "disable all".
- Click on apply and then OK,
- This will prompt you to Restart your computer. select "restart"
- When your computer starts up again, please close these messages.
- Try to install the game again.


Also try removing Temp files from the Temporary Directory.
1. Reboot the PC
2. Once back in Windows, Press the windows key together with R
3. In the Run box, type %temp%
4. In this folder click Tools and then folder Options. Then select "View" and select the option to "Show hidden files and folders" and click apply.
5.Remove all files from this folder.
6. Restart the Computer
7. Empty the Recycle bin and run the installation again.


NOTE: To return to the original startup sequence follow below instructions

- click start menu
- click run
- type in the following MSCONFIG
- click on normal startup
- click on apply and then close
- restart your computer

Kind Regards,
Ubisoft Technical Support.

[Atlantis843]

Customer
hello, I did what you asked:

- MSCONFIG - "disable all" - restart
- delete all in %temp% which is C:\Users\****\AppData\Local\Temp
- uninstall Conviction
- uninstall ubisoft launcher
- re-download 7GB/reinstall (painful process) Conviction with Steam.

Still the same problem. I can not access main menu.

[Atlantis843]

I got this reply to another of my many tickets. It seems they are aware of this but don't have a clue what it is:

Response (UK Technical Support) 05/10/2010 09:40 AM
Hello,

Can you please confirm if you are still experiencing problems with your game? If so, we're still looking into some things so please bear with us. It'd be worth also keeping an eye on our support pages on Ubi.com, any information or answers we find will be posted there as soon as we have them.

Regards,

[Atlantis843]

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[Atlantis843]

Response (UK Technical Support) 05/11/2010 06:22 AM
Hello,

A new patch has been released for the game. Once installed, launch the game to see if it has resolved your issues.

Regards,

Very helpfull!

[Atlantis843]

I am shocked. I have also traced the problem. Indeed it is the place the game is put. If I simply move all my Steam folder from D: to C:, it works and I can access main menu.

<span class="ev_code_RED">This is great Ubisoft, your game works on C: and not D:! This is totally unacceptable. FIX THIS.</span>

[SteroidFreud]

<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by Atlantis843:
I am shocked. I have also traced the problem. Indeed it is the place the game is put. If I simply move all my Steam folder from D: to C:, it works and I can access main menu.

<span class="ev_code_RED">This is great Ubisoft, your game works on C: and not D:! This is totally unacceptable. FIX THIS.</span> </div></BLOCKQUOTE>

I have my game installed in B. I'm thinking it must be a combination of things then. I don't have the steam version.

[Atlantis843]

Several people have reported (Both Steam and retail owners) that if they change the installation drive, it resolves that for them. And indeed it did for me.

Have you had this problem? And you have it on B?

[Atlantis843]

Keeping this alive until they resolve this.

[Cian_1993]

I would also like to know wtf is wrong here. I have the retail version and I get no menus when the game starts up. Once after a bit of random clicking I got into some kind of game mode and I noticed that the graphics are all messed up in that too (character is invisible, most walls can be seen through from all the clipping issues).

I need to sort this out, I paid good money for this game that I now can't use.