Quote Originally Posted by peteer01 View Post
4/26 Proactively sent support DxDiag.txt
5/3 Send first Windows Error Reporting file after requested by support
5/15 Support asks for DxDiag.txt and Windows Error Reporting files. (I create new versions of each and upload)

No reply since then...

More than a month and a half with a non-working game now. Hope this helps other people with avoid the same experience.

The last time Steam made me wait for a response, they proactively gave me a game from my wishlist without me even complaining.
My record is 2 months without any kind of response.