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Thread: just dance unlimited 3 month subscription not working | Forums

  1. #1

    just dance unlimited 3 month subscription not working

    I recently bought a 3 month subscription for my just dance 2017 via PSN store on home screen. But it is not working when I try to open the just dance unlimited subscription page from game menu it says "Cannot be selected at this time" please help.
     

  2. #2
    Community Representative Ubi-KitKoumal's Avatar
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    Hello alherdz007,

    Have you checked your internet connexion maybe? This FAQ may help.

    If not, feel free to contact our support for it may be a technical issue. You can reach out to them just here.

    Kind regards,

    KitKoumal
     

  3. #3

    Jdu

    Yes I already checked my internet and my connection is perfectly fine. I can even access the Ubisoft club via game menu. The only thing that is not working is the JDU subscription menu it always says the same notification. I already filed 2 cases on your support team but no one is answering. I tried your chat menu and still no luck. I guess its a very long queue.So what am I going to do with my 3 month subscription that I paid for? So you will just take the money?. same thing happened to my friend that bought your subscription a week ago. I'll attach a linkof my case for your reference. https://support.ubi.com/en-GB/Cases
    Last edited by alherdz007; 02-09-2017 at 10:05 AM. Reason: JDU
     

  4. #4
    Community Representative Ubi-KitKoumal's Avatar
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    Nov 2016
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    @KitKoumal
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    Hello alherdz007,

    We're sorry to hear that the situation is blocked at the moment, we are easily able to imagine your frustration with this whole situation, which is legitimate. We can assure you that your case is not forgotten or ignored.

    We apologise once more for the situation and wish to thank you for your understanding.

    Kind regards,

    KitKoumal
     

  5. #5
    The same thing is happening to me. I bought the xbox one gold edition and never got a code for the just dance unlimited. I contacted support, and have talked to 3 different support people and all I get is "the support team is looking into it". I'm about to get a refund for this game just based on principle. The least your support team could do is just send me a new code due to your incompetence of helping my situation.
     

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