ATI Radeon 9000 Mobility problems... | Forums

[XyZspineZyX]

Hi,

I tried to play BGaE but I have a problem with the menu, it says also that my video card drivers are too old and I download the last one!

It did the same thing with the last Tomb Raider...

Anyone has an idea?

OrageX

------------------
System Information
------------------
Time of this report: 12/19/2003, 22:44:40
Machine name: MICKAEL
Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 1 (2600.xpsp2.030422-1633)
Language: French (Regional Setting: French)
System Manufacturer: ECS Elitegroup
System Model: G732
BIOS: Version 1.0
Processor: Intel(R) Pentium(R) 4 CPU 2.40GHz
Memory: 510MB RAM
Page File: 180MB used, 1066MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 9.0b (4.09.0000.0902)
DX Setup Parameters: Not found
DxDiag Version: 5.03.0001.0902 32bit Unicode

---------------
Display Devices
---------------
Card name: MOBILITY RADEON 9000
Manufacturer: ATI Technologies Inc.
Chip type: Mobility Radeon 9000 (LF)
DAC type: Internal DAC(350MHz)
Device Key: Enum\PCI\VEN_1002&DEV_4C66&SUBSYS_B7321019&REV_01
Display Memory: 64.0 MB
Current Mode: 1024 x 768 (32 bit) (60Hz)
Monitor: Ӱcran par défaut
Monitor Max Res:
Driver Name: ati2dvag.dll
Driver Version: 6.13.0010.6280 (English)
DDI Version: 8
Driver Attributes: Final Retail
Driver Date/Size: 2/13/2003 22:23:00, 243328 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: n/a
VDD: n/a
Mini VDD: ati2mtag.sys
Mini VDD Date: 2/13/2003 22:22:00, 540800 bytes
Device Identifier: {D7B71EE2-0F26-11CF-216B-3897A3C2CB35}
Vendor ID: 0x1002
Device ID: 0x4C66
SubSys ID: 0xB7321019
Revision ID: 0x0001
Revision ID: 0x0001
Video Accel: ModeMPEG2_D ModeMPEG2_C

[XyZspineZyX]

Hi,

I tried to play BGaE but I have a problem with the menu, it says also that my video card drivers are too old and I download the last one!

It did the same thing with the last Tomb Raider...

Anyone has an idea?

OrageX

------------------
System Information
------------------
Time of this report: 12/19/2003, 22:44:40
Machine name: MICKAEL
Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 1 (2600.xpsp2.030422-1633)
Language: French (Regional Setting: French)
System Manufacturer: ECS Elitegroup
System Model: G732
BIOS: Version 1.0
Processor: Intel(R) Pentium(R) 4 CPU 2.40GHz
Memory: 510MB RAM
Page File: 180MB used, 1066MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 9.0b (4.09.0000.0902)
DX Setup Parameters: Not found
DxDiag Version: 5.03.0001.0902 32bit Unicode

---------------
Display Devices
---------------
Card name: MOBILITY RADEON 9000
Manufacturer: ATI Technologies Inc.
Chip type: Mobility Radeon 9000 (LF)
DAC type: Internal DAC(350MHz)
Device Key: Enum\PCI\VEN_1002&DEV_4C66&SUBSYS_B7321019&REV_01
Display Memory: 64.0 MB
Current Mode: 1024 x 768 (32 bit) (60Hz)
Monitor: Ӱcran par défaut
Monitor Max Res:
Driver Name: ati2dvag.dll
Driver Version: 6.13.0010.6280 (English)
DDI Version: 8
Driver Attributes: Final Retail
Driver Date/Size: 2/13/2003 22:23:00, 243328 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: n/a
VDD: n/a
Mini VDD: ati2mtag.sys
Mini VDD Date: 2/13/2003 22:22:00, 540800 bytes
Device Identifier: {D7B71EE2-0F26-11CF-216B-3897A3C2CB35}
Vendor ID: 0x1002
Device ID: 0x4C66
SubSys ID: 0xB7321019
Revision ID: 0x0001
Revision ID: 0x0001
Video Accel: ModeMPEG2_D ModeMPEG2_C

[XyZspineZyX]

Yeah, this has been covered before, but I hate to inform you that UBI doesn't support the Mobility or Go line of cards. Sorry. If you have a desktop, try to play it on that instead.

My system:

AMD XP 3000+ @ 2.23Ghz
1 gig of Corsair DDR PC2700 RAM @354Mhz
Radeon 9800 Pro video w/TV out core @434, mem @730
Windows XP SP 1
Microsoft Directx 9.0b
Antec TruePower TrueBlue True480 PSU
LiteOn DVD+/-RW drive
Plexwriter CD-RW
Maxtor Diamond 9 160GB SATA hdd
Westerndigital 40 gig harddrive
Westerndigital 100 gig hdd (external)
Asus A7V600 VIA KT600 mainboard
Creative 5.1 surround system
Thermaltake Aquarius II liquid cooling system

Additional PC version help:

http://www.pcgamessource.com

<font color=ff0000>XIII Mod and Beyond Good and Evil Tech support mod

[XyZspineZyX]

If Ubisoft isn't going to support a line of Radeon cards, they should at least note this in the requirements on the box. If the box lists Support for "DirectX 9-compatible 32 MB video card; ATI Radeon 9000, 9700 and Pro... supported", it is not unreasonable for a consumer to expect their Radeon 9000 Mobility (32 or 63 MB) to work. Telling the customer to "Just go out and buy the parts for a pc. Build you one..." is not in any way an acceptable solution for the ripped-off customer.

In my case, I bought the game to play on my new $3,000 laptop (seeing that it seemed to meet the specs). Sadly, I now find (upon paying for a now opened and unreturnable game) that I cannot play it. I could have bought any of the console versions without this problem. If the best response Ubisoft can give is a "tough luck", without even acknowledging that this is misleading, they need to seriously reconsider the importance of customer relations. I seriously doubt I will be able to return the opened game, but I will at least try. Even if I succeed, however, I will not be purchasing the game for any other system. If Ubisoft wishes to simply take the money of consumers without informing them the product will not work (even today, the website claims support for "ATI Radeon family (models 7200-9800)"... when they KNOW that this issue has come up), I will choose to no longer purchase products published by Ubisoft.



Message Edited on 12/23/0307:00PM by rmccrawSC

[XyZspineZyX]

I agree with you that it should have been listed, but it wasn't. Tech support has told me that they don't support the Mobility line. I too have a $3000 laptop, an Alienware. I didn't pay $3000 for it to be a gaming machine by any means. It's not supposed to be. A laptop is just a mobile workstation, not a gaming machine. The reason is the fact that there is not enough space inside it to get a good airflow through to keep the components cool. They have to underclock the video card also just to keep it cool. The laptop is great for video compression, and that's what I use it for, not for gaming, that's why I have my desktop. It's good at video compression too, but it doesn't compare to the 3.06 processor in my laptop.

Also, the 9000mobility is horrible. I can't get a decent frame rate out of it anyway. If you want to be a gamer, you really need a good desktop, not a laptop. If you want a mobile gaming machine, invest in a Gamecube with the LCD screen. That way you will only be out about $300.

My system:

AMD XP 3000+ @ 2.23Ghz
1 gig of Corsair DDR PC2700 RAM @354Mhz
Radeon 9800 Pro video w/TV out core @434, mem @730
Windows XP SP 1
Microsoft Directx 9.0b
Antec TruePower TrueBlue True480 PSU
LiteOn DVD+/-RW drive
Plexwriter CD-RW
Maxtor Diamond 9 160GB SATA hdd
Westerndigital 40 gig harddrive
Westerndigital 100 gig hdd (external)
Asus A7V600 VIA KT600 mainboard
Creative 5.1 surround system
Thermaltake Aquarius II liquid cooling system

Additional PC version help:

http://www.pcgamessource.com

<font color=ff0000>XIII Mod and Beyond Good and Evil Tech support mod