Top Priorities and Known Issues | Updated 8/29/2016
In order to have a clear understanding of where issues originate from and how fast our responses to problems could be we want to highlight the 3 main components that are responsible for delivering the Rainbow Six|Siege experience.
Game client (GC): It is your copy of the game that you have installed on your PC or Console (Updating it requires a Title Update).
Dedicated game servers (DGS): It’s a dedicated game server running on data centers distributed around the world to guarantee the best experience, this is where your PVP (Casual and Ranked) game is running. Only 10 players connect at a given moment to a given Game Server. Depending on the severity of the fix we can update it seamlessly or with a maintenance.
Online Backend (Backend): This is where the bulk of our online services run i.e. (Matchmaking, Ranking … etc), this is a centralized set of servers that all users are connected to, and acts as the backbone for all of our services. It is running on specialized hardware and software like databases. This is the part that gets impacted the most by the load from of users in peak hours. It also can be updated seamlessly or with a maintenance.
High Priority Issues
Issue Name: Cheating Concerns
Platform impacted: Mostly PC, but we do monitor all platforms
Error description: Based on both our cheating prevention systems and player reports, we are aware that we have some players resorting to third-party tools to increase their game performance in violation of the game’s policies. While we are never going to get into specific details regarding cheating countermeasures, we can confirm that we work daily with our FairFight partners to tune all of our systems, so you can expect their accuracy and effectiveness to constantly improve over time. On top of it, the Customer Support tickets submitted to us about cheaters are all being taken into account, are very useful, and have helped ban many cheaters. Be aware that we do not wish to disclose whether the reported player has been banned or not, so our customer support agents will not be sharing that information with the reporter.
Issue fix state: In progress
Upcoming fixes & timing:
Improve our tracking and banning: We are constantly monitoring all suspicious game activities, both through our cheating prevention systems and thanks to player reports. We have been working since Launch on improving the quality of our detection and we will keep releasing seamless updates to these systems for as long as it will be needed.
Empower the community: We have implemented an in-game REPORT feature in order to empower the community. This allows players to flag suspected cheaters. These reports feed directly to our cheating countermeasures to increase their effectiveness.
Expanded detection and countermeasures: In order to increase our efforts to counter cheating in Rainbow Six Siege, we will be expanding our criteria to identify potential cheaters. If identified as a potential cheater, that player will be immediately removed from the game and receive a temporary suspension.
Upcoming Countermeasures: We will be sharing more information on upcoming countermeasures in future updates.
Update 4.2 - Mid-September
Online & Multiplayer
Connectivity & Installation
[PC][BattlEye] BattlEye Troubleshooting
We are aware that some users are encountering difficulty when attempting to run the game with BattlEye. Please refer to the FAQ here, and the troubleshooting thread here.
If your Internet provider is using an IPv6 protocol and you are experiencing issues with online functions of the game, please make sure that IPv4 protocol support is enabled in your router settings. Unfortunately due to sheer number of different router models available on the market we are unable to guide you how to do it, but information regarding this setting should be available in your router's manual or on your ISP's support website.