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Thread: Top Priorities and Known Issues | Updated 8/29/2016 | Forums

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    Community Manager UbiEpi's Avatar
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    Top Priorities and Known Issues | Updated 8/29/2016

    In order to have a clear understanding of where issues originate from and how fast our responses to problems could be we want to highlight the 3 main components that are responsible for delivering the Rainbow Six|Siege experience.
    • Game client (GC): It is your copy of the game that you have installed on your PC or Console (Updating it requires a Title Update).
    • Dedicated game servers (DGS): It’s a dedicated game server running on data centers distributed around the world to guarantee the best experience, this is where your PVP (Casual and Ranked) game is running. Only 10 players connect at a given moment to a given Game Server. Depending on the severity of the fix we can update it seamlessly or with a maintenance.
    • Online Backend (Backend): This is where the bulk of our online services run i.e. (Matchmaking, Ranking … etc), this is a centralized set of servers that all users are connected to, and acts as the backbone for all of our services. It is running on specialized hardware and software like databases. This is the part that gets impacted the most by the load from of users in peak hours. It also can be updated seamlessly or with a maintenance.


    High Priority Issues

    Issue Name: Cheating Concerns
    • Priority: 1
    • Platform impacted: Mostly PC, but we do monitor all platforms
    • Error description: Based on both our cheating prevention systems and player reports, we are aware that we have some players resorting to third-party tools to increase their game performance in violation of the game’s policies. While we are never going to get into specific details regarding cheating countermeasures, we can confirm that we work daily with our FairFight partners to tune all of our systems, so you can expect their accuracy and effectiveness to constantly improve over time. On top of it, the Customer Support tickets submitted to us about cheaters are all being taken into account, are very useful, and have helped ban many cheaters. Be aware that we do not wish to disclose whether the reported player has been banned or not, so our customer support agents will not be sharing that information with the reporter.
    • Issue fix state: In progress
    • Upcoming fixes & timing:
      • Improve our tracking and banning: We are constantly monitoring all suspicious game activities, both through our cheating prevention systems and thanks to player reports. We have been working since Launch on improving the quality of our detection and we will keep releasing seamless updates to these systems for as long as it will be needed.
      • Empower the community: We have implemented an in-game REPORT feature in order to empower the community. This allows players to flag suspected cheaters. These reports feed directly to our cheating countermeasures to increase their effectiveness.
      • Expanded detection and countermeasures: In order to increase our efforts to counter cheating in Rainbow Six Siege, we will be expanding our criteria to identify potential cheaters. If identified as a potential cheater, that player will be immediately removed from the game and receive a temporary suspension.
      • Upcoming Countermeasures: We will be sharing more information on upcoming countermeasures in future updates.


    Upcoming Patches
    • Update 4.2 - Mid-September


    Online & Multiplayer


    Connectivity & Installation

    [PC][BattlEye] BattlEye Troubleshooting
    • We are aware that some users are encountering difficulty when attempting to run the game with BattlEye. Please refer to the FAQ here, and the troubleshooting thread here.

    [XB1/PS4/PC][Multiplayer] Connection Issues / IPv6 [In progress]
    • If your Internet provider is using an IPv6 protocol and you are experiencing issues with online functions of the game, please make sure that IPv4 protocol support is enabled in your router settings. Unfortunately due to sheer number of different router models available on the market we are unable to guide you how to do it, but information regarding this setting should be available in your router's manual or on your ISP's support website.

    [PS4][Multiplayer] Error: [2-0x0000C004] [Reported]
    • This error code is caused by the players PS4 account being set to "Appear Offline".


    Performance

    [PC][BattlEye] Poor Laptop FPS
    • We are aware that some users are facing significantly decreased performance when attempting to play on a laptop. Please refer to the troubleshooting thread here.


    Bugs & Glitches

    [XB1/PS4/PC][Bug/Glitch][Blackbeard] Gun Shield disappears in 3rd person when pressed against a collision surface [Reported]
    • Blackbeard's Gun Shield will disappear in 3rd person when the character model is against a surface that has a collision field, like a wall or another character model.

    [XB1/PS4/PC][Bug/Glitch][Border] Hostage doesn't move after attackers have taken them [Reported]
    • In some rare instances, the Hostage will not move after being grabbed by the Attacking Operators.

    [XB1/PS4/PC][Bug/Glitch] Nitro Cells and Cluster Charge grenades will sometimes not clip properly [Reported]
    • We are investigating cases that lead to Nitro Cells being thrown through windows and then appearing back at the window, as if stuck to a barricade.

    [XB1/PS4/PC][Bug/Glitch][Thermite] Thermite charges sometimes don't blow up the reinforced wall [Reported]
    • In some instances, an Exothermic charge does not properly destroy a reinforced wall.
    • Scheduled to be fixed in 4.2

    [XB1/PS4/PC][Bug/Glitch] Surrendering doesn't award the other team a victory [Reported]
    • We are aware that on some occasions a team is not being award a victory when the enemy team surrenders.
    • Scheduled to be fixed in 4.2

    [New][XB1/PS4/PC][Bug/Glitch][Kanal] Attackers are clip through a wall [Reported]
    • There is a wall on this map that Attackers are able to clip through.

    [New][XB1/PS4/PC][Bug/Glitch][Valkyrie] Defuser destruction [Reported]
    • Valkyrie is able to perform a series of actions that can instantly destroy the defuser.

    [New][XB1/PS4/PC][Bug/Glitch] Weapons remain in an infinite loading animation [Reported]
    • In some cases, a player can be stuck in an infinite reloading animation.

    [New][XB1/PS4/PC][Bug/Glitch] Weapons remain in an infinite loading animation [Reported]
    • In some cases, a player can be stuck in an infinite reloading animation.

    [New][XB1/PS4/PC][Bug/Glitch][Plane] Clipping in to the wall of luggage room [Reported]
    • Players are able to force a collision by performing specific actions that can lead to clipping through the wall of the luggage room.

    [New][XB1/PS4/PC][Bug/Glitch] Ranked join in progress [Reported]
    • Players are reporting that they are joining Ranked matches that are already in progress.


    General

    [XB1/PS4/PC][General] Hit Detection/Registration [In progress]
    • We are continually improving hit detection and hit registration with each update.
    Last edited by UbiEpi; Yesterday at 10:49 PM. Reason: Updated

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