I spent a few minutes on the phone with Chris G. from Ubi tech support and he figured my dvd drive wasn't working correctly so I fiddled around with stuff: updating drivers and whatnot... so I remembered that when I update my dvd-rw that it says to make sure its set to master...so I checked and it wasn't and I made it master and it works great! I called Chris back and told him how I had fixed the problem soon as It happened so I get an email after a few hours later hehe

Subject
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BIA HH: Will not read disk.


Discussion Thread
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Response (Chris G.) - 10/23/2008 03:00 PM
Mr Smith

You may be experiencing problems because of some of the processes
running in the background of Windows. Too many can interfere with a game's
proper function. To eliminate some of these extraneous processes, you
can put your computer into a "selective startup". However some
programs may need to be disabled manually, such as your antivirus and other
security software.

To put your machine into a selective startup, go to the Start menu, and
choose Run. Delete anything on the Open line that you'll find there,
and type in the word MSCONFIG. Click on OK, and that will bring up a
program called the System Configuration Utility.

Look down the list of startup items (not the tab labeled Startup), and
choose Selective Startup (if it is not already selected). If you don't
see this, make sure you've clicked on General, near the top of the
window. Once you've chosen Selective Startup, uncheck 'Load Startup
Items', and leave 'Process System.INI file' and 'Process Win.INI file'
checked. Once you're done here, click OK, and let it reboot your computer.

Your Windows environment may look different and you may get an error
relating to your sound device not working (ignore this for now). Try
running the game again. If the game loads and seems to be working, the
problem is most likely related to one or more programs you have scheduled
to load with Windows. You can then revert the settings back the way they
were, and in a trial and error fashion, disable some programs using
the startup tab (in the msconfig utility) to try to find the culprit.


Chris
Ubisoft Technical Support.

Customer (Entered by Chris G.) - 10/23/2008 03:00 PM
Problem: When trying to install the game it does not read the disk.

Operating System:XP Pro
Processor:AMD Athlon 2800+ 2.3GHz
RAM:2048MB

Video Card:NVIDIA Geforce 7800GS
Driver Date10/7/08)

Sound Card:SB Audigy 2ZS
Driver Date8/11/06)

Processes: 37

HL-DT-ST DVD/Rom GSA-

Solution:He did not have an explore option when I had him right click the drive.
I told him to put his system into a selective startup and to update the firmware for the drive.


Question Reference #081023-000478
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Product Level 1: PC
Product Level 2: Brothers in Arms: Hell's Highway
Product Level 3: Retail DVD version
Category Level 1: Install / Uninstall
Date Created: 10/23/2008 03:00 PM
Last Updated: 10/23/2008 03:00 PM
Status: Solved


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