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Hi. I tried to log in online today but a window poped up saying "Could not log to the router! The client is incompatible with the server. (ERR: 50)"

So what should I do to fix this problem?

I've tried to search through the FAQ page, but it seems to be dead. Please help me!

Thank you.
 
Posts: 0 | Registered: Fri December 22 2006Reply With QuoteEdit or Delete MessageReport This Post
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try this one : FAQS

This message has been edited. Last edited by: KHollister,
 
Posts: 185 | Registered: Fri November 18 2005Reply With QuoteEdit or Delete MessageReport This Post
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well, that one just links to the dead link. thanks anyway.
 
Posts: 0 | Registered: Fri December 22 2006Reply With QuoteEdit or Delete MessageReport This Post
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That's definitely not a dead link.
It's a link to the first permanent topic on this forum.
I can't understand how you can read this message and not the first one in the forum ??
 
Posts: 185 | Registered: Fri November 18 2005Reply With QuoteEdit or Delete MessageReport This Post
Picture of c1arinetboy
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At any rate, the solution should be to apply the 1.03 patch. Hopefully the downloads page isn't broken for you as well Wink.
 
Posts: 1146 | Registered: Thu December 23 2004Reply With QuoteEdit or Delete MessageReport This Post
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Well I'll be, it worked! Yesterday I downloaded and installed what I thought was the latest patch only to have the program tell me there was nothing to update. Today, following the link in the FAQ, the patch installed and I'm now connected! Woo hoo. Now I just need to limber up the old chess chops. See you guys in the lobby sometime.
Cheers,
Scrum
(Old clarinet player too)
 
Posts: 0 | Registered: Thu December 21 2006Reply With QuoteEdit or Delete MessageReport This Post
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Hello!

I'm from Hungary. Last week I bought the game, installed it, then tried to connect to the ubi.com server, but it didn't work. I got this error:
"Could not log to the router! The client is incompatible with the server. (ERR: 50)"

I can't apply the 1.03 patch, I get this error:
"This program cannot update the installed version of Chessmaste 10th Edition because of the following reason:
C:\Program Files\Ubisoft\Chessmaster 10th Edition\Anim8.dll: unknown version."

Any solutions?

THX
 
Posts: 0 | Registered: Wed December 27 2006Reply With QuoteEdit or Delete MessageReport This Post
Posted Hide Post
olosz _ dezso: I have same problem. Help me Frown
 
Posts: 0 | Registered: Wed December 27 2006Reply With QuoteEdit or Delete MessageReport This Post
Picture of c1arinetboy
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quote:
Hello!

I'm from Hungary. Last week I bought the game, installed it, then tried to connect to the ubi.com server, but it didn't work. I got this error:
"Could not log to the router! The client is incompatible with the server. (ERR: 50)"

I can't apply the 1.03 patch, I get this error:
"This program cannot update the installed version of Chessmaste 10th Edition because of the following reason:
C:\Program Files\Ubisoft\Chessmaster 10th Edition\Anim8.dll: unknown version."

Any solutions?

THX


With all the talk about the FAQ link in this post one would think you would have thought to read it! (That goes for you too, Martin Wink) You're trying to install the wrong version of the patch. That is, if you're trying to install the US patch, try the UK version, and vice versa.
 
Posts: 1146 | Registered: Thu December 23 2004Reply With QuoteEdit or Delete MessageReport This Post
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OK, the UK patch works for me.. Smile
 
Posts: 0 | Registered: Wed December 27 2006Reply With QuoteEdit or Delete MessageReport This Post
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I had the same issue with the Anim8.dll unknown version error. It seems I also have the UK version for some reason... Strange... but the UK patch worked for me.

Thanks for the FAQ! Smile
 
Posts: 0 | Registered: Wed January 03 2007Reply With QuoteEdit or Delete MessageReport This Post
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hallo iedereen
 
Posts: 1 | Registered: Fri January 04 2008Reply With QuoteEdit or Delete MessageReport This Post
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hello!! i have the same problem

I can't apply the 1.03 patch, I get this error:
"This program cannot update the installed version of Chessmaste 10th Edition because of the following reason:
C:\Program Files\Ubisoft\Chessmaster 10th Edition\Anim8.dll: unknown version."
i try with the UK patch and US also but still the same!!!

please help me

sophieSmile
 
Posts: 5 | Registered: Sat December 06 2008Reply With QuoteEdit or Delete MessageReport This Post
Chessmaster Moderator
Picture of KHollister
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There have been a few instances of strange versions that aren't able to be updated... where did you purchase it?

Also, what version do you currently have? Select 'About Chessmaster 10th Edition' from the Help menu... it will have the version number on the bottom of the screen.

If you don't require the CD to run Chessmaster, then you have the latest version.


 
Posts: 1584 | Registered: Sun August 22 2004Reply With QuoteEdit or Delete MessageReport This Post
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i have the latest version.

so what i must do to play on line game?
 
Posts: 5 | Registered: Sat December 06 2008Reply With QuoteEdit or Delete MessageReport This Post
Chessmaster Moderator
Picture of KHollister
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Click the 'Play Online' button... that will connect you to the game server. From there, you'll be able to see everyone online, and select a game or create a game.


 
Posts: 1584 | Registered: Sun August 22 2004Reply With QuoteEdit or Delete MessageReport This Post
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i have the message"could not log to the router!
the client is incompatible with the server.(ERR:50)
 
Posts: 5 | Registered: Sat December 06 2008Reply With QuoteEdit or Delete MessageReport This Post
Chessmaster Moderator
Picture of KHollister
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Didn't you say you could run Chessmaster without the CD? What was the version number from the Help About screen?


 
Posts: 1584 | Registered: Sun August 22 2004Reply With QuoteEdit or Delete MessageReport This Post
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Chessmaster 10th Edition
Version 1.0.0

KT13 8DU
 
Posts: 5 | Registered: Sat December 06 2008Reply With QuoteEdit or Delete MessageReport This Post
Chessmaster Moderator
Picture of KHollister
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Hmm... and yet you can run without the CD. It sounds like this may be one of the unknown versions that can't be updated.

Where did you purchase your copy of Chessmaster?

It looks like your only option may be to call Ubisoft Technical Support.


 
Posts: 1584 | Registered: Sun August 22 2004Reply With QuoteEdit or Delete MessageReport This Post
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ok thnxSmile
 
Posts: 5 | Registered: Sat December 06 2008Reply With QuoteEdit or Delete MessageReport This Post
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Hello,

I'm getting the same message (client is incompatible with server: ERR 50). I'm running 10th edition on Vista with 1.03 patch installed. Any suggestions?

Aaron
 
Posts: 3 | Registered: Thu December 25 2008Reply With QuoteEdit or Delete MessageReport This Post
Chessmaster Moderator
Picture of KHollister
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I just logged in without any problems, so I know it's not the server...

Did you remember to install the patch as an Administrator? That could be the problem... check the 'Help About' screen; that will confirm the version you have.


 
Posts: 1584 | Registered: Sun August 22 2004Reply With QuoteEdit or Delete MessageReport This Post
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it says its v 1.0.0

is that right?

As far as installing the patch, there is only one account on this computer--the administrator.
 
Posts: 3 | Registered: Thu December 25 2008Reply With QuoteEdit or Delete MessageReport This Post
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nevermind...i tried installing it as administrator and that worked so i'm good to go. thanks for the suggestion.
 
Posts: 3 | Registered: Thu December 25 2008Reply With QuoteEdit or Delete MessageReport This Post
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Why is it that I can run the game on my PC without inserting a CD??? and what's the key for it never asked me for it...I'm not into playing online.
 
Posts: 2 | Registered: Fri February 06 2009Reply With QuoteEdit or Delete MessageReport This Post
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I'm sorry...I CAN'T type-o...lol
 
Posts: 2 | Registered: Fri February 06 2009Reply With QuoteEdit or Delete MessageReport This Post
Chessmaster Moderator
Picture of KHollister
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You need to install the patches... you can get them from the Chessmaster 10th Edition Downloads. Make sure you install all of them in sequential order.

You'll be prompted to enter the CD Key when you go into Online Play for the first time. If you don't play online, you won't need it.

For more information, read the Chessmaster 10th Edition FAQ.


 
Posts: 1584 | Registered: Sun August 22 2004Reply With QuoteEdit or Delete MessageReport This Post
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hi all,i need help.
i cant log in to my ubi.com account?it says The client is incompatible with the server.i have an account but i just cant log in.i have in the last few days reformatted my harddrive back to factory settings but this would'nt matter would it,i mean ive downloaded ubi.com so it should work right? wrong!!!please help me to get logged in so i can play online,cheers
 
Posts: 2 | Registered: Sun April 12 2009Reply With QuoteEdit or Delete MessageReport This Post
Chessmaster Moderator
Picture of KHollister
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The only explanation for the message "the client is incompatible with the server" is that you haven't installed the patches... you can get them from the Chessmaster 10 Edition Downloads.

You could have saved yourself some frustration by reading the Chessmaster 10th Edition FAQ; it states this at the very top of the thread.


 
Posts: 1584 | Registered: Sun August 22 2004Reply With QuoteEdit or Delete MessageReport This Post
Picture of ebutaljib
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hooch33 first you specify which Chessmaster version you are talking about, because you are "fishing" all over the place - in Chessmaster 9000 posts, in Chessmaster 10th Edition posts, etc.
 
Posts: 1122 | Registered: Wed November 12 2003Reply With QuoteEdit or Delete MessageReport This Post
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