Yup. Nobody at Ubisoft actively monitors the servers. Basically, if it happens at night, on a weekend, or during a holiday in China then it doesn't get fixed until one of the forum devs notices all the messages about it when everyone gets back into the office.
The only other things we can do, besides wait, is to open trouble tickets with Xbox Live and ask them to escalate the problem. I'm sure Ubisoft is contractually obligated to respond to Xbox Live server support tickets within a certain time period, but whether that's actually any faster than waiting around for the forum devs is anybody's guess.
Personally, I think this outage was planned. Look at the TOW: all three factions frontlines - with the exception of the occasional attack from nowhere on Pascagoula - were clustered together in a very small area. That made for nothing but colliding frontlines, which made for nothing but Assault and another irritating stalemate. (Whovian, you're EFEC and you go to EndWarBoards, right? If so, you've seen how I feel about that. ) Now the JSF are attacking Rondane from Grissom, the EFEC are attacking D.C. out of Three Mile (which we should have done but couldn't because we made Grissom our Primary Front 20 turns ago), and the SPZ are attacking Wilstermarsch from nowhere and Rovaniemi from Scania. Three widely-spread frontlines. I like it.
If it was planned, then Ubisoft performed their usual epic fail in terms of informing their users of an upcoming outtage. Personally, I'd prefer to chalk this up to further incompetence rather than malice, because if I thought Ubisoft was *deliberately* hosing their users--rather than just ignoring us to work on their next poorly-designed and soon-to-be unsupported game--I'd swear off Ubisoft titles for life.