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Posted
I have just bought a new PC and installed ROAE. I went to start a new campaign, it loads the mission briefing, I choose my knight and once it has fully loaded and is about to take me to the world to start the mission, it crashes (vista telling me settlers encountered a problem and has to close)
It is every single time I try to start a game. I assume I am going to be told it's Intel chipset related, so is there anything I can do that won't cost additional money considering it's a new computer?

DxDiag:

------------------
System Information
------------------
Time of this report: 10/5/2009, 04:40:54
Machine name: GEM-PC
Operating System: Windows Vista™ Home Basic (6.0, Build 6001) Service Pack 1 (6001.vistasp1_gdr.090302-1506)
Language: English (Regional Setting: English)
System Manufacturer: Compaq-Presario
System Model: NM924AA-ABU CQ5011UK
BIOS: Phoenix - AwardBIOS v6.00PG
Processor: Intel(R) Pentium(R) Dual CPU E2220 @ 2.40GHz (2 CPUs), ~2.4GHz
Memory: 3060MB RAM
Page File: 1548MB used, 4818MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 10
DX Setup Parameters: Not found
DxDiag Version: 6.00.6001.18000 32bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: Intel(R) G33/G31 Express Chipset Family
Manufacturer: Intel Corporation
Chip type: Intel(R) GMA 3100
DAC type: Internal
Device Key: Enum\PCI\VEN_8086&DEV_29C2&SUBSYS_2A78103C&REV_10
Display Memory: 286 MB
Dedicated Memory: 0 MB
Shared Memory: 286 MB
Current Mode: 1280 x 1024 (32 bit) (60Hz)
Monitor: Generic PnP Monitor
Driver Name: igdumdx32.dll
Driver Version: 7.15.0010.1666 (English)
DDI Version: 9Ex
Driver Attributes: Final Retail
Driver Date/Size: 2/26/2009 19:34:14, 536576 bytes
WHQL Logo'd: Yes
 
Posts: 3 | Registered: Sun October 04 2009Reply With QuoteEdit or Delete MessageReport This Post
Posted Hide Post
On your specs it shows your computer motherboard and chipset is of the GMA type, which means it has 'onboard graphics' and doesn't have a dedicated graphics card. Onboard graphics are usually very lo-fi.

In Settlers you may need to set all the graphics settings to their very lowest values.

Otherwise contact Ubi support.
 
Posts: 9 | Registered: Thu October 01 2009Reply With QuoteEdit or Delete MessageReport This Post
Posted Hide Post
All the settings are at the lowest possible including the resolution.
I will try support then. Thank you for the advice Smile
 
Posts: 3 | Registered: Sun October 04 2009Reply With QuoteEdit or Delete MessageReport This Post
Global Moderator
Picture of BTOG46
Posted Hide Post
They'll probably just give you the same advice, and tell you Intel onboard video chips aren't supported, and it's usually only the latest designs of Intel IGP's that can play the game, but normally only at low settings and resolution.

You'd be better off fitting a proper gaming video card in the video expansion slot in your computer, it has a PCI-Express x16 slot for suitable video cards to be fitted in. Wink



Official Whisky taster and Herald to the Mighty Alderbranch.
"The clues are out there.....S.N.A.F.U."
Maximum Settlers | Maximum-Gamers | Anno Fans | Settlers Maps |
 
Posts: 8408 | Registered: Mon March 06 2006Reply With QuoteEdit or Delete MessageReport This Post
Posted Hide Post
I have a graphics card I bought a while back
ATI Sapphire X1650 pro 512MB x16 so it sounds like a perfect fit. The reason I didn't use it is because when I used it in my old PC the graphics would fail, it would crash and would tell me that the catalyst control had reset the graphics for some eason or another and it would drastically overheat as though the fan wasn't working on it.

but....
do you think it would at least be worth a try in my new pc?
 
Posts: 3 | Registered: Sun October 04 2009Reply With QuoteEdit or Delete MessageReport This Post
Global Moderator
Picture of BTOG46
Posted Hide Post
So long as it's the PCI-Express version of the card, and not an AGP one, it should fit, but as you say it would drastically overheat, it might be worth checking the fan does actually work.



Official Whisky taster and Herald to the Mighty Alderbranch.
"The clues are out there.....S.N.A.F.U."
Maximum Settlers | Maximum-Gamers | Anno Fans | Settlers Maps |
 
Posts: 8408 | Registered: Mon March 06 2006Reply With QuoteEdit or Delete MessageReport This Post
Posted Hide Post
So I tried the card - the installation CD doesnt support vista and of course ATI don't have te driver software anymore because its too old.
so...
I bought a new one ^^
NVIDIA GeForce 9600 GT
£44.99 on sale so I'm ok with it costing that much. Exceeds all the minimum spec so tere is no good reason why it won't work. Now I just have to wait 3-5 working days for it to be delivered Frown lol
Thank you so much for all the help with this. I hope to be reporting good news in a week.
 
Posts: 1 | Registered: Tue October 06 2009Reply With QuoteEdit or Delete MessageReport This Post
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