UPDATE.........

quote:

Originally posted by ms-kleaneasy:
Apologies to all for the time getting back to you on this.

I've been advised that all the information you need to resolve any activation issues is detailed on this site

I would ask anyone with outstanding issues to check it out and try any solutions offer.

IF you continue to have problems having tried everything listed on the site please contact Ubisoft support (website link is in my signature).

Could all of you having this problem with the Eastern Realm expansion, please give more details please.
What it may be is a patch version problem with your version of the game/expansion.
Can you state where you are, and where you bought the game, in a local store, or from a web site, and which version it is, an original with the expansion, or the Gold version, and whether it's the DVD version, or a Digital Download version.
I've been in contact with the Ubi Support staff about this, and they need this information, they're also checking with Tages, to see if there might be a problem there.

This message has been edited. Last edited by: ms-kleaneasy,

I bought the Eastern Realm from www.thesettlers.com but did not realize that I also needed Rise of an Empire. I went to Media Markt in Brussels, Belgium and bought Rise of an Empire. I installed that, and registered it online. It seems to work. I then installed Eastern Realm, but got the message "Please insert DVD of "The Settlers - Rise of an Empire"". I tried that, but it did not work. I then disabled my firewall (Zonealarm) and tried again. This time the software downloaded an update, which took nearly 4 hours.

When that finished, I double clicked on the shortcut to Eastern Realm and got the following message: "The disc could not be found. Would you like to activate "THE SETTLERS - Rise of an Empire" now?"

I pressed "Activation" and got the message "Please select on of the options: I don't have an Activation Code and Would like to receive it." and "I have received my Activation Code through the Internet and would like to enter it".

I pressed "I don't have an Activation Code and Would like to receive it." and got a message asking me for my serial number. I had none for Eastern Realm so I entered the one for Rise of an Empire.

I then got a message to select one of the following: "I don't have an internet connection on this PC" and "My Internet connection is active: I would like to send the data to the server."

I chose "My Internet connection is active: I would like to send the data to the server."

I then got the message "Server Communication error: An existing connection was forcibly closed by the remote host."

I clicked OK and got "Activation process not completed.
You can try to activate the software again or continue the activation process via HTTP (with an Internet browser), by clicking on the generated file: "Settlers6-@ctiv.htm""

I saved the file and clicked close.
I click on the saved file and get this:

"To activate your product, click on the button to download the activation file which contains your activation code.
If you save the file at the exact same location this current file is, then the activation process will be completely automatic.

Information which will be transferred to the activation server:
cafe000184b64cbb471d00012375b8660509271dd85cd73105aaa432a19c5db3 a12b952456ec66a70b135a60a819c7c094b9354916e408ca63dbefe220b8768b d1801e452c038b0c03802a991d55403249cdca04ad62362e056ea7abca3c9dc6 f53c9ab86799d43695ffaf409e9c48b9d8c6a59b53ecc8d91b2047944b5b3e28 5478338fe65416f209295310654a3275f8c9f54b0ab0dd4da481b2685a6fa591 8dd65755ce4f10ff46ff3cea49074f99b8bac4cbad2ddf7466438f18e33b4a01 c4973326c9b5590f594512f48fbdba5c9bbc26e37a0cbfd878d8206326980a5e b76ab1253be6db79f37a1cba6ec1833c9c8142689e6385b64eaed0895b34c466 e5b5e160c96c0a2c2cae5c5d7441c6b30989e4c5de25876d30faa432419fe904 3b3b82e662066a97d320d6104ed6d6c4ec33eaca18b920cdc89b3b18316441ad 60d48033844ac9149d281f142d16d447526b4dcabf81be365f56d860fa14ed81 3d08893f187983e2d70026898e5628e5aed965aa598834b483244ee3c5fa447b a60a2206f40cd8f49b86220ac3b49adff41c4e78ca8bd67e330e7d2b61cefd3e 13d2ffb3df061dbb6d36fc79e04eb65438e30eacddcce910807b70c6ce488f52 ac8604fd1be1e938ab3d68f912885ac6659b64fe8749bac6c9c43a22dbe71482 dec381b2551ca02ea058dbf04313f3bbec65c37ce4c30e1b0ea69a17d6c86da2 cb0842102def77a76b600a84caed9d3b"

I then clicked on Activation File and the browser window goes blank.

So far as I know I have all the latest patches. Rise of an Empire is v1.6.4287 and I cannot determine the version of Eastern Realm because the software will not load.

What else do I need to do to get Eastern Realm to function?

I have the exact same problem as Kraskland.

I bought my Gold Edition at a gamesshop in Denmark, Europe.

If more info is needed please let me know

I have the exact same problem as Kraskland,
and i olso bought my Gold Edition at a gamesshop in Denmark, Europe.

Same problem here too. Game bought in Sweden, the gold edition.

Same problem here also. Game bought in Finland (Finnish webshop), the gold edition.

same problem here.. from denmark.

gold edition

Hi,

Got a problem with the Gold Edition bought in Canada, in a local store, DVD Rom, version 1.6.4287.

I've tried all tips you've given (deactivating firewall; putting the old disk; trying to get the Activation key, but the website seems not to exist anymore), but nothing works

The original version (PC DVD without the expansion) still works.

Can you provide some help please?

I bought The Settlers Rise of an Empire complete Gold Edition on x-mas eve at Wal-mart in the US.
I have had the exact same problem as the OP and done the exact same thing.
Please advise.

I bought my Gold Edition at a games shop in Denmark, Europe.

Same Issues, a wonderful way to get repeat purchases.

Same problem as about everbody else here... Got it for christmas and havent played it yet...
(I also got from Denmark)

I have the exact same problem (and I mean exact same)as kraskland above. Just bought the Mission Pack - The Eastern Realm from Hamleys Retailers in Dublin today and there was no activation key or serial key on the manual or anywhere within the package or on the CD. I cannot install the game without this.

I had no probelems with the original which I had just finished, Settlers: Rise of an Empire and was looking forward to this expansion pack.
Can any one help or advise - please???

kraskland describes problem very well. I have same problem. My Settler is DVD Gold Edition which contains original game and Eastern realm-extension. My game is bought from Finland, Jyväskylä at local store last November. I have latest patch v.1.6.

No problems at all with original game, it never ask activation or registration. Worked perfectly.

When I looked info and help at forums I noticed that they have had lots of problems with pirated games also. Same kind of issues, I think. Some one had solved the problem when downloading only patch v.1.5, not the newest one. This is not accurate info, just came to my mind now. Haven´t tried my self.

Just wondering... is there any time line or answer to these issues from Ubisoft so far or is the issue still too new?

Wrote an email to ubisoft about activation of easters realm and their response was it is a question for the forum and they can't help me. Meantime I spend money on a new game that does not work. I have no eastern realm expansion.
Manuela

Looks like Ubisoft could not be bothered looking after their customers !!! I have noticed many different threads in the forums regarding the problems a lot of people are having trying to install the Eastern Realm Expansion/Mission Pack, even after the original worked OK - some people have left threads about a month ago and still do not seem to have the issue resolved. I have sent a message to Ubisoft requesting information a few days ago for advise and still no answer from them - I thought this support service was 24/7. Can any of the moderators please advise if they have heard anything or anybody at all if they had a resolve at all.

At this stage I just want to return the game to the store, if they will accept an opened software game???

A damn pity UBISOFT - Back to Microsofts Age of Empires series and on to Segas Total War II here I come with the refund money - I hope!!!

i havnt had any problems with the game itself , but i cant get it registered . mylog in name for the forums wont work on the registration.

I'm still not sure what the problem is for those of you with the Gold edition, but those of you who have the Original game, and then installed the Eastern Realm, there is no key for Eastern Realm, if you've played the original online, and entered your key, all you need to do is have the original RoaE disc in your DVD drive, and select Eastern Realm from the desktop icon or the "All Programs" menu, if you're patched to 1.6 you should have no problems.
However, if you have a trainer installed, or are using a no CD crack, you WILL have problems especially with a no CD crack, which is the main reason you see people reverting to patch 1.5.............

Hi,

I found a solution for the Gold edition, it works now.

The initial situation in my case was that I bought the original version and this version was obviously installed on my PC. After that, I bought the Gold edition.
So, what I did is that I deinstalled the original version, and then installed the Gold edition, using the serial key of the Gold Edition, and it now works well.

Be careful not to erase your saved games if you want to keep them (the question is triggered when you deinstall the original version).

For those of you for which this trick may help, hope you will enjoy playing Settlers

Sadly I'm not that lucky as I went out and bought the package deal expecting it to work with my DVD-rom/CD-RW combo drive, which might make the defunc copy-protection "TAGES" unworkable.

I find this an odd "feature" as most computers these days are sold with DVD or CD RW combo drives and indeed often much much cheaper than the pure DVD-drive to be had.

Now that Ubisoft is no longer using "TAGES" would it be possible like some other gamepushers (Stormregion) to get some patch to remove the defunc "TAGES" from the title and make it playable.

I've already tried one fix from Ubisoft support that proved unworkable in my case.