If you guys are running into technical problems with Settlers VI: Rise of an Empire, please post the problem on this thread.

Please keep in mind, that the problems I will be looking over are technical and not related to features. If you would like to see something added to the game that is not already there, try to create another post about that wanted feature. This is a list for items that might be broken and needs to be fixed.

If you are running into installation problems, please state how far you get into the installation and if you see an error message. Try to copy your installation error message and state what Operating System you are running.

If you are running into a situation where the game does not start at all, please post what video card you are using and what operating system you are using. Try to copy and paste any error messages you see. A full detailed description of where you crash and what happens just before you crash will help.

If you are running into performance issues, like the game is running choppy, list your video card and operating system.

If you see another post that matches your problem, simply quote that post and state you are also running into the problem. Also, list your video card and operating system.

I'll try to explain my problem.
First of all, sorry if my english is not very good, i'm french =)

The game freezes and crashes randomly.

Sometimes when i'm able to exit the game a messages appears and tells me that nv4_dll/nv4_dsp doesn't work. Sometimes I meet a blue screen which says that i'm under an "infinite loop".

I've tested several differents drivers and cleaned the older with Driver Cleaner.

i've tried to switch off AA and Anisothropic filtering but that failed

My computer :
Nvidia 7800 GTX 256 MB with latest drivers
Intel Pentium IV EE 3.5
Windows XP Sp2 updated
Soundblaster Audigy 2 Zs with latest drivers
1 GB ram.


the buck check analysis from the dump file (to get it you have to open your temp file in the minidum folder of Windows (Windows/Minidump) with the software http://msdl.microsoft.com/download/symbols/debuggers/dbg_x86_6.4.7.2.exe

My Dumpfile :
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck EA, {86021020, 85f1ca58, 869b4650, 1}

Mini Kernel Dump does not contain unloaded driver list
***** Kernel symbols are WRONG. Please fix symbols to do analysis.

Unable to load image win32k.sys, Win32 error 2
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
*************************************************************************
*** ***
*** ***
*** Your debugger is not using the correct symbols ***
*** ***
*** In order for this command to work properly, your symbol path ***
*** must point to .pdb files that have full type information. ***
*** ***
*** Certain .pdb files (such as the public OS symbols) do not ***
*** contain the required information. Contact the group that ***
*** provided you with these symbols if you need this command to ***
*** work. ***
*** ***
*** Type referenced: win32k!DEFERRED_WATCHDOG ***
*** ***
*************************************************************************
*** WARNING: Unable to verify timestamp for mssmbios.sys
*** ERROR: Module load completed but symbols could not be loaded for mssmbios.sys
Probably caused by : nv4_disp.dll ( nv4_disp+13fb05 )


some other posts talking about the same problem :

http://forums.ubi.com/eve/forums?a=tpc&s=400102&f=60610...481073595#1481073595
http://forums.ubi.com/eve/forums/a/tpc/f/6061083365/m/6961093595

This message has been edited. Last edited by: pakkasherra10,

I've posted some things I've found on the saving problem here: http://forums.ubi.com/eve/forums/a/tpc/f/6061083365/m/6451093595

quote:

Originally posted by pakkasherra10:

The game freezes and crashes randomly.

My computer :
Nvidia 7800 GTX 256 MB with latest drivers
Intel Pentium IV EE 3.5
Windows XP Sp2 updated
Soundblaster Audigy 2 Zs with latest drivers
1 GB ram.

same as above ^^^

Only happened to me during campaign mission 2 I am only up to mission 5 now so I can't say further.

My drivers are latest for video and sound

My specs below

quote:

Originally posted by pakkasherra10:

The game freezes and crashes randomly.

Same as above again. One can stave of the crash for a while by saving the game frequently (or so it appears). The crash leaves the mouse pointer and the music active (though the music does hiccup occasionally).

Seems to be nv4_disp.dll that breaks. That's what it says when it bluescreens. I usually reset my machine when getting this bug so I don't know if it always BSOD's or only sometimes.

Fully updated in every way, clean install of graphics driver had no effect.

MSI GF7950GT 512MB fanless
AMD X2 3800+ (clocked to 2,2GHz)
MSI Diamond nForce 590 SLi
Buildt in SB Live! 24
2GB Corsair Twin2X CL4 DDR2 mem

The game will lag when you scroll around the map. If you zoom in or click on the map to move you never notice the lag. The game itself dose not lag only when you scrol. Changing the graphic setting all the way down or up have no effect on this lag.

When the knight talks to you his picture will sometimes not appear and the sound for his vocie will also not work.

Multiplayer is spotty at best. Everyone is having a hard time connecting to each other.

The placement of walls is out of wack as well.

If you have to many saved games the game will slow down and or crash.

You might want to check the Bug Topic as well since the comunity posted alot of problems there.

Thanks

quote:

Originally posted by zy1980core:
When the knight talks to you his picture will sometimes not appear and the sound for his vocie will also not work.

Just a note to say that you can work around this issue until it's fixed simply by clicking the knights icon twice (left side of screen) so that it minimizes the knights portrait box and brings it back again. It worked for me in the scenarios (didn't try the campaigns) where this bug occured too.

Whenever I click on Online Game or LAN Game it immediately crashes to desktop. If I unplug my ethernet cable it doesn't crash but says unable to connect.

I find this in any error logs relating to the CTD:

 [ 2007/09/29 22:14:46: 203 ]Agora LEVEL_ERROR: Could not detect any DNS IP addresses.
[ 2007/09/29 22:14:46: 203 ]Agora LEVEL_ERROR: s_singleton != NULL 

Edit: Should add I have,

Windows XP Professional x64
AMD Athlon XP 4600+ 64bit dual core
ATI X1900XTX 512mb
4 gb corsair
Asus A8N32-SLI Deluxe

This message has been edited. Last edited by: Headonnis,

Every savegame in Mission 6 would NOT reload, had to play it through in one sitting or I would get the BSOD.

Also, initially, game would freeze to BSOD randomly.

nVidia GTX7800 Ultra go. 256
2 gigs RAM
3.8 processor

No crashing recently as I've updated every single driver via Windows Update Custom

Also, cannot run on AF or AA w/out crashing
Also, settings will not let me max them out.

thanks,
pat

quote:

Originally posted by mt-cutter2007:

quote:

Originally posted by pad11:
Every savegame in Mission 6 would NOT reload, had to play it through in one sitting or I would get the BSOD.

Also, initially, game would freeze to BSOD randomly.

nVidia GTX7800 Ultra go. 256
2 gigs RAM
3.8 processor

No crashing recently as I've updated every single driver via Windows Update Custom

Also, cannot run on AF or AA w/out crashing
Also, settings will not let me max them out.

thanks,
pat

I do have the same problem with mission 6 saved games. I have an ASUS EN 7600 GS silent 256MB, 2 gigs RAM and Intel Core 2 Duo E6400 processor.

Thanks

A friend of mine is getting game freezes when he tries to promote,everything was fine until Mission 6,which is when it happened,he managed the first promotion and it wasnt until the 2nd one that his game froze.He rebooted his PC and went on to complete the Mission,now on Mission 10 the same thing is happening.

Nvidia 7800GS
OS XP SP2

quote:

Originally posted by pad11:
Every savegame in Mission 6 would NOT reload, had to play it through in one sitting or I would get the BSOD.

Also, initially, game would freeze to BSOD randomly.

nVidia GTX7800 Ultra go. 256
2 gigs RAM
3.8 processor

No crashing recently as I've updated every single driver via Windows Update Custom

Also, cannot run on AF or AA w/out crashing
Also, settings will not let me max them out.

thanks,
pat

@Pad 11

I followed your advices but the solution failed, i've switched off AA/AF and I've updated Windows customly. I played about 1 hour and it crashed

pakasharra...did you force your vSync on manually in your display options in windows? That, ultimately, might be the biggest thing...not sure though, as I've said, the crashing and freezing seems to be completely random!

sorry!

Another bug or something I'm NOT doing right...

Is it just me or does the re-supply troops function NOT work? I admit, I could be trying it w/ my solider limit maxed, I'm just not sure...

pat!

quote:

Originally posted by pad11:
pakasharra...did you force your vSync on manually in your display options in windows? That, ultimately, might be the biggest thing...not sure though, as I've said, the crashing and freezing seems to be completely random!

sorry!

No problem Pad11 ^^

Yes i forced vSync manually

Maybe one day i'll be able to play

Im having trouble when saving a game. 7 times out 10, I'll click save and all that happens is a message in Yellow text pops up saying "Game failed to save" and then the game carries on. Same thing happens with both Save and QuickSave.

At one point I tried to save halfway through a game and it happened. I hit the windows key and came back to the desktop. I went back into settlers and the save funtion actually worked. Only after I saved I had huge graphics slowdown with a few graphical errors (black patches) which led to a crash. And then my desktop background had vanished and changed to a solid black one.

I have no overheating problems or problems with drivers so the graphics stuff came about from the failed saving issue.

Windows Vista Home Premium
8800GTX 758mb
2gb RAM
250GB HDD
Core2Duo E6850

Configuration :

Windows XP Pro
8800 GS 256mb DDR
1gb RAM
180 gb HDD
Athlon XP 64 3GHz

When I click on the "LAN" button, the game crashes systematically.

It has crashed once too during a campaign (part 2) when I select a menu. But it was just for once and not everytime.

My computer desyncs everytime I start a lan multiplayer game.....Also where is the Coop Multiplay that the box says it has...Its a complete lie....

amd 4200+ 2.2 ghz
ATI x1900 xtx 512 mb
3 gb ram
300 gb HD

windows xp pro
amd athlon 3800+
2.41 ghz
2 gigs ram
nvidia geforce 7300 gs

ok i got this game on 10/4/07 today is 10/6/07. i have played it almost non stop since getttign it. the game will lock up for no apparent reason. it has locked up during a save, dureing a reload of a saved game. during a promotion, or just anywhere it wants to. but it seems to be after 6 or more hours of game play. it is irritating to have 4 or more hours into game and then it freezes and i have to start the mission over.