Being a retired electronic tech I pride myself on having the best custom computer. Also being a BIG Myst fan I couldn't wait to have the next Myst game to add to my collection. I had no fear about the purchace because UBI games always ran for me without downloading anything. So when Myst Revelation became available and I had the money I jumped at the chance to buy it. For the first time I came to your site and seeing the deal to replace my CD-rom version of the old ones with the DVD versions I joined and ordered right away. I recieved my order in good time and having a large hard-drive began my myst journey with the first. Then the second one and the third one which all installed and played ok.

Then I put Myst Revelation in and began the installation. Disk one went in without a hitch and I put in disk two. That's where it all came to a crashing stop and the fun ended. I have tried everything and double and triple checked everything. I even went to the forums to seek a answer while I wait on tech support to get back to me(which I have as much faith in as I do Kool-aid holy water). I tried and checked everything everyone there has suggested but still can't load disk #2 or access anything in it's sub directories.

Why isn't any of these problems listed in the Q and A part of tech support for the game? Why all the denial? Though good practice would have been to put a list of DVD drives on the box. It would be nice to find a list of good DVD drives on the tech Q and A pages for the game. It would also been nice to see a list of blacklisted programs that cause problems with the games installation or play. Mistakes upset people but denial and bad practices anger people. Just ask the basicaly defunct Sierra how angering your customer base effects sales. They had the industry by the harry eggs and through a few bad moves killed themselves.

It has been said that there was no whay to forsee all this. That is true but what happeneds from here can be a good or bad thing. Being we have bought the game you have at your disposal thousands of people with different computers now. Most of which have the time to give you our undivided attention to help you find an answer. I have even seen a moderator in the forums that has the same DVD unit I do and his worked and mine does not. Talk about a good chance to compare why there is a problem.

In closing just let me say that if you don't fix this problem I won't be buying anymore UBI products including the Final Myst.

Who was the crazy person that decided to have the UBI site tech support separate from the UBISTORE tech site? God I could just screeeeeeeeeaaaam! I just spent since last friday talking to the wrong people to get an RA number for a replacement! If they can't access the UBI tech support file or don't except they said it was defective I'll have to jump through the same hoops all over again.

I still can't get Revelation to run.

I don't need to snipe at anyone or make any comments, constructive or otherwise.

I just need to SCREAM:

AAAAAAAAARRRRRRGHHH!!!!!

AIIIIIIIIEEEEEEEEEEEE!!!!

I WANT TO PLAY MY GAME!!!!!!!!!!
WAAAAAAAAAAAAAAAH!

Okay. I feel a little better now. \

I have two computers. No luck. How do I get a refund?

Very strange stuff, this software. I have installed Myst IV - and run it - on my Powerbook G4, my WindowsXP laptop, and my Windows2000 desktop. It really only runs well on the Win2K desktop, since that's the only machine with an nVidia chipset (you GO, nVidia!).

I have wanted to scream at times, but that's mostly because I think the game itself is sort of sucky. It has never given me trouble during install.

Still, it seems Ubisoft gave less than full thought to potential issues with its copy protection scheme, to judge from many posts here.

As some of you who know me from the Uru fora will know, I harbor few warm and squishy feelings towards Ubisoft. This release hasn't changed anything in that regard.

In short...poopies on Ubi.

I also have trouble with Myst IV. I was disappointed with the fact that it was only available on dvd but I bought the game and then bought and installed a dvd player. No problem. I installed my game and played it one night - no problem here either. But when I quit the game for the evening, I was advised to download the latest version of my nvidia driver, so I did this. Since then, I haven't been able to play the game. I googled the error and found advice for how to deal with the error (posted by a moderator of this website) and spent the next day following their advice. I went to the ubisoft support website and, as they advised, checked to make sure I had all the up to date drivers, versions of directx etc, scanned my computer for viruses, uninstalled, reinstalled direct x 9.0c, game software, you name it with the firewall off and restarts in between. I was very thorough before I asked for help (i.e. 10 hours in front of my computer). Finally when I couldn't get anything to work, I emailed ubisoft technical support with the error message, my hardware profile (the info they request) and the troubleshooting work I did- as well as a request for them to read what I did so they wouldn't just fire off a form email - I got back a form email telling me to do what I already did! Okay, I realize no one is going to believe that a customer is telling the truth about actually doing what they ask before contacting support so, just for fun, I did everything again, and then replied saying such and that the problem wasn't solved. I specifically said that it was when I installed the new driver for my video card (yes, I've check that it's supported by the software) that the problem began. As an experiment, I uninstalled my nvidia drivers and reinstalled from the driver installation cd that came with my dell computer. At this point I still got an error message when I started the game. I informed tech support of this, thinking that the more info I can give them, the easier it will be for them to help me solve the problem. After all, everything on my system is compatible, according to ubisoft's specifications. In fact with the drivers that came installed with my computer, all my direct x tests pass (whereas the acceleration test failed with the nvidia updated driver). I told tech support this and the rep asked me for a couple of files describing my drivers. He had been informed by me that I uninstalled my nvidia driver update so what is his advice? He gives me a pat answer and tells me the same first tier advice "update your direct x and nvidia drivers" !!! Clearly, all the info I'm giving this guy is not being read or, most likely, he doesn't know what he's doing and won't say so. So, I very nicely point out that everything he's told me to do has already been shown NOT to work and that I think the problem may be something more complex (registry setting, dll?) and that I would like him to refer me to someone with more experience. I hear NOTHING back but get an email a few days later from ubisoft telling me that, unless they hear from me, they consider the problem solved. I email back saying the problem is still NOT SOLVED!!! I hear nothing back from Jason but I get another form email saying that unless ubisoft tech support hears back from me they consider the problem solved. I respond again saying the problem is still not solved. (See a pattern here: the belief that if you keep trying the same thing over and over again, the outcome will be different?. The last "unless we hear back from you we consider your problem solved" message was sent on Dec 26 (a stat holiday!) so by the time I got it (being on vacation) the 48 hr time period to respond has passed. I want to complain to customer service but I can't find customer service on ubisoft's website ??? I think what's going on here is that someone who is likely a junior tech rep is over his head but doesn't want to refer the problem to someone more experienced in the tech support group but is trying to discourage me from seeking help to avoid having to deal with something he doesn't know how to. Whatever the reason, I'm really disappointed in the company and, despite the fact that I think their programmers are top notch, by all appearances, the tech support group needs some serious training. You can see how frustrated I am with this whole experience by the fact that I'm spending an hour sitting here typing to no one in particular, hoping someone at the company will be concerned enough about their public image to respond to a customer who's purchased several ubisoft games.

Suggestion,

From past experiences, I would say only Heimdall G will really be able to help you on this.

First, I would suggest you try "Installing NVIDIA Drivers" re: Myst 4, in one of Heimdall's post...click here

If that does not help you, I would suggest you make a new post in the Technical forum (same location as here) and I am sure Heimdall will be able to help you.

Good luck, and by the way, welcome to our forums.
Cheers.

dieisler,

If correctly installing the proper driver for your video chipset doesn't help, please post a DxDiag report in a *new* topic in this Forum. See [Posting Guidelines] Help! I'm Having Technical Problems and I Don't Know Why!?! under To post a DxDiag report for a how-to. Run all of the graphics and sound tests you can before saving the report to a file, and post all of the file. If the exact model number of your Dell isn't shown under 'System Information', System Model at the top of the report, also include that information in your post.

I couldn't install Myst 4 on my laptop so I searched and found this site looking for answers and found out that it is not compatible.

I now have been fortunate enough to have managed to install it on my desktop PC after some disk errors but the mouse is impossible to manage. It moves erratically and I cannot make any fine movements with the cursor, which will make it impossible to play. Also the video portions are very choppy and out of sync with the sound. So I came back to this forum and started looking around again. I have never seem so many problems and extensive "possible" solutions just to play a game. I do not plan to spend hours and $ trying to fix my system to play this game.

After looking through YEARS of problems being posted here and noting that on the Ubisoft website the only support offered is a patch, I am amazed and dismayed. I am totally amazed at the time that volunteers have spent trying to help people. There would be NO help without them so thank you very much for trying.

What a wonderful game this must be for those people who were able to play it without the headache of solving problem after problem. I will try updating drivers and turning off background apps and processes, turning off my internet and virus protection, but beyond that I will be DONE trying to play this game. What a shame, I was so looking forward to playing it after enjoying the previous 3 Myst games.

Hi bhewett,

Welcome to the Myst 4 forums.

Have a look a the post just above yours and copy a "dxdiag" report" for Heimdall to have a look at your pc. I am certain that there is a strong possibility that Heimdall will do his best to find a solution.

I would also suggest you start your own/new thread to make it easier for Heimdall G.

Good luck.

Thank you, nanoukmetal.

I asked for this game for Xmas YEARS ago.
The dual layer disk #2 was incompatible with my system, so I bought an external drive that also would not allow this game to install.
Now I have a laptop that reads dual layer, but it has Vista on it. Again, I'm S-O-L as far as this stupid game goes.
You'd think there would be a free download available for those of us who cannot get the stupid game to run. I think it's ridiculous that I cannot play it, but I cannot return it either. I have not and will not buy another product from this company until I get what we paid for already.

The volunteer tech help here - known as Heimdall G - is a wizard.

I suggest being sure that you've followed his step by step directions in the thread titled Myst IV: Clean Boot Install/Re-install With Win XP (use the Vista version). Then post a new thread all your own. Describe your problem step by step and post a dx diag report from your computer. He'll come by and help you sort it out.

quote:

Originally posted by jellosheriff:
I asked for this game for Xmas YEARS ago.
The dual layer disk #2 was incompatible with my system, so I bought an external drive that also would not allow this game to install.
Now I have a laptop that reads dual layer, but it has Vista on it. Again, I'm S-O-L as far as this stupid game goes.
You'd think there would be a free download available for those of us who cannot get the stupid game to run. I think it's ridiculous that I cannot play it, but I cannot return it either. I have not and will not buy another product from this company until I get what we paid for already.

Because I beleive you are venting at the wrong site, I strongly suggest you read this post...Be gentle with your comments...click here