We are aware that some consumers are having issues with the PS3 version of the game freezing. We are investigating this issue very seriously and will come back to you with more information as soon as possible. In the meantime, we appreciate the feedback you are providing and welcome any additional information relating to your PS3 and firmware versions as well as details of where the freeze occurs. You can report this information directly to us via the official support channels or in this thread. Please refer to your game manual for details.

The following information is helpful:

- Type of crash:

“hang” (= where the screen is totally frozen)? in this case, was there anything special displayed on screen? (text message, popup window...)

“matrix-like” freeze (where the camera can still be moved)? in this case, did you notice a white popup (tutorial box) beforehand?

- Time played since the game was launched (ie “time elapsed since player started his game session”)?

- Frequency of crashes (if recurring)?

- Firmware version : 1.94 or 2.0?

- Connected to PSN?

- Information board activated? (2.0 only)

This message has been edited. Last edited by: Un-Deux,

2.00 - this is actually the reason why I came to these boards I have had the game freeze up on me twice. If this is not a FW issue what are the chances of a patch being released to resolve this issue? Thanks.

2.00 here as well, game has frozen about four or five times. Hasn't since yet I'm concerned of it happening once more.

Thanks for your concern Ubisoft!

2.00 freez up to 3-5 times within a hour of play time daily

I have version 2.00 and it has frozen on me about 4 times so far.

2.00 frozen several times, somtimes when changing from kingdom to a city, or when im in a city running and jumping from buildings and things.

i had it freeze up on me twice today in a matter of 2 hours

I'm running 2.00 also. I have locked up twice while entering into a city. The screen just goes white and I can't do anything except reset the PS3. I have also had a glitch in the modern day scenario. After my first assassination when the male scientist wakes you up and say Lucy wants you to rest, I go rest, then wake up and have a conversation with the scientist about the purpose of the experiment. Then Lucy comes in and when I walked toward the Animus it gave me an option to talk in which I asked her a few questions. Except I was talking to a voice in the air, Lucy's image disappeared, then afterwards she tells me to look on the laptop for more info. I tried to and got no result. I then went into my room where I then got locked in because the door wouldn't open and couldn't get out. So I had to reset it again. These issues are getting pretty annoying. Minor game bugs I can usually handle but issues that make me have to power off my system to fix remind me of the **** I deal with on PC games.

I have posted this solution at several places. Its not the FW thats causing this problem. It only freezes when you are logged into the PlayStation Network. Mine froze twice in the beginning and then i started playing around with the settings. When you don't log into your PSN then the game runs just fine. I have been playing the game for almost 18 hours and it has yet to freeze on me again. I also gave this suggestion to few of my buddies who were having problems and this solved the issue for them.
Btw I am running on 2.0 FW

I have 2.0 as well, same thing. Only I'm used to it with Ubisoft. All the Prince of Persia games were horribly full of glitches, especially Warrior Within. Can you guys please start making some quality work? I'd love the games if they actually worked.

Almost always freezes when it has to load when it goes in to that white screen.
I've had the game freeze about 20x now been playing for 2 days now.
Wondering is there any patch to fix this????

I am at FW 2.00, and it has frozen on me 4 times, already had game exchanged, havent tried the new disk yet, but ill be sure to post whatever happens.

quote:

Originally posted by BlazinKhan:
I have posted this solution at several places. Its not the FW thats causing this problem. It only freezes when you are logged into the PlayStation Network. Mine froze twice in the beginning and then i started playing around with the settings. When you don't log into your PSN then the game runs just fine. I have been playing the game for almost 18 hours and it has yet to freeze on me again. I also gave this suggestion to few of my buddies who were having problems and this solved the issue for them.
Btw I am running on 2.0 FW

My game has frozen when I have been logged out of PSN as well, it was the first thing I tried.

Hi i want to help on this issue, and thx to give us hope. I came from the PSN to give a link to some posts regarding the freeze and some other issues.Please i wish some help, even on the PS3 game manual of AC, it says press the back button (we don't have a back button), i know that mabe we was left behind , and its ok to play with bad framerates but please at least we wish to play without freezing
Freezing

Freezing 2

Freezing Video PS3

PSN Assassin's Creed Board

Thx so much really we are all worried

2.00 here also had about 3 feezes entering new areas. Always a white screen cannot do anything but reset. Also after playing this game my friggin ps3 broke (no joke) wont read any disc at all now dont know if its coincidence or what but it sucks and it didnt happen till this game.

Type of crash:


2 "white screens of death" freeze after trying to exit the first tunnel under King Soloman's temple. (See below)

1 “hang”, nothing special displayed on screen (immediately after 1st assassination in Damascus), several hours of game play before hapenning

0 “matrix-like” freeze

- Many lags and slow game play

- Poor frame rate

- People (the crowd) disappearing and reappearing while playing.

- Firmware version : 2.0

- Connected to PSN: YES & NO, MAKES NO DIFFERENCE

- Information board activated? YES & NO, MAKES NO DIFFERENCE

------------------------------------------------------------

MY E-MAIL TO UBISOFT:

I received my Assassin's Creed yesterday and the game froze my PS3 during a transition scene leaving the tunnel where the Ark of the Covenant is. The female voice said "let's skip forward to a more recent memory", the whole screen went white and stuck.

I left it alone, not pushing any buttons for 15-20 seconds, then tried to push all my controller buttons except the PS button, nothing happened.

Then I attempted to leave the game by pushing the PS button, but that didn't do anything either. Finally, I tried to power off the PS3 by holding the power button on the console itself, normally this takes <5 seconds to power off the playstation, but the freeze was so bad I had to hold the power button for at least 20 seconds before I got a beep. Only then did the PS3 begin it's shutdown process.

I'm running my highest resolution at 1080i over a component cable to my LCD tv. I also have the Sony 2.0 update on the PS3

UBISOFT'S RESPONSE:

Is your game CD Scratched or Damaged?

1. Inspect the underside of the CD closely.
2. If their are any smudge marks, dirt, or scratches, clean the disk.

NOTE: When cleaning CDs, wipe from the center of the disc to the edge using a soft, lint-free cotton cloth. Do not use a circular motion. Also, do not use paper cloth which can scratch the plastic and leave streaks.

3. Insert the CD and try playing again.

NOTE: We have had reports of bad saves causing these problems. In a few cases, removing the memory card )if applicable) while the system is frozen will allow the game to continue. You should then be able to insert the memory card again and continue playing.

- Do you have more then one controller plugged in?

1. Try removing all but one controller from the system before loading the game again.
2. If the game loads, there may be a problem with one of the other controllers.

If you continue to have this problem after attempting all the tips above, then you should take the game back to the retailer and swap it for another copy. If you continue to have this problem with a new copy of the game, then the problem is most likely with your PS3. At this point you should call Sony @ 1-800-352-7669. We would also like to know the serial and model number of your console. These numbers are listed on the back of your PS3. Thanks for your help.

CONCLUSION:

Ubisoft's suggestions were inneffective, chief reasons being:

1. THE PS3 DOESN'T HAVE MEMORY CARDS, IT HAS A HARD DRIVE.

2. YOU CAN'T "PLUG IN" A CONTROLLER, THE PS3 USES BLUETOOTH. (I know there's a USB cable)

3. AFTER REPLACING THE GAME DISK WITH A NEW ONE, THE GAME FROZE IN EXACTLY THE SAME WAY AND IN EXACTLY THE SAME PLACE.

HENCE, THIS IS NOT A GAME DISK PROBLEM IN MY OPINION.

Concerning those suggesstions in the previous posts:

1. I've run the game while logged into PSN as well as running the game with me ethernet cable disconnected. No difference in freezing.

2. Restarting the PS3 has no effect on the freeze.

Ubisoft, I want to thank you for allowing me to pay $60 to be a debugger for you. Hopefully we can do this fun stuff with every release from now on! Yay!

This message has been edited. Last edited by: MacSolidWorks,

I've had it freeze up on me 7 times so far. It used to be just during the loading, ala the white screen people here are talking about, but my last 2 freezes have been while I was walking around a city.

I'm using 2.00, I've also tried turning off the information bar on the xmb, that didn't seem to do anything.

me too ps3 also massive screen tearing

I am also using 2.00 and have had it freeze on the white loading screens only.

v 2.0 firmware. Game froze within the first 30 min of playing, as i was leaving the castle to try to stop the attack.