Hi Everyone

This Forum is for User-to-User Technical Assistance and should not be seen as the Official Ubisoft Technical Support.

For Gameplay Assistance, please use the General/Off-Topic Forum
For General & Off-Topic Discussion, please use the General/Off-Topic Forum

If you own a dutch copy of Beyond Good & Evil either on the PC or on the Gamecube, then please follow this link

If someone has general technical problems with the PC or console version, and you know how to help, then please do so.

Here you will find Frequently Asked Questions for Beyond Good & Evil PC Troubleshooting (F.A.Q.)

BASIC CHECKLIST

The game crashes as soon as I launch Beyond Good & Evil, What do I do?

If you haven't already done so please install the Official BG&E V1.01 Patch.

I did that already, but it still crashes.

Have you checked to see whether you have updated your Graphics Card Drivers?

Common Graphic Card Sites
NVIDIA DRIVER PAGE
ATI DRIVER PAGE
CREATIVE LABS
MATROX

OK, It still crashes but now it does it when I take a photo in the game.

If you have a VIA Chipset on your motherboard, then go to VIAARENA and get the latest Via 4in1 Chipset Drivers.

If you have done the above, and you still have problems - please post your DXDiag.txt.

To obtain your DXDiag.txt:-
Click Start, click Run, and then type in dxdiag

A dialog should appear; This is your DirectX Diagnostic Tool.

At the bottom of the dialog you will see a Save All Information button.
Click that to save the information to your Hard drive (dxdiag.txt)

Copy and paste the contents of that file along with the problem(s) you're having in a new thread as it will be easier to deal with.

I need a Save File, can you send me one please?

G-2b has kindly made a batch of saves for users who have ran into difficulty, such as the Triangle Key Bug, or disappearing Double HH/Pey'j. Please refer to this thread for more information.

What if nobody can solve my problem?

Then you may need to contact UBISoft's Technical Support Team.

United Kingdom

United States

Click on Ask A Question (may need to log in first) then just explain to them what probs your having - Don't forget to include your DXDiag.txt - Screen captures/Save files are a bonus and would be a great asset to them

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France

Le clic posent dessus une question (peut devoir ouvrir une session d'abord) expliquent alors juste à eux quels probs votre avoir - n'oubliez pas d'inclure votre DXDiag.txt - des dossiers de l'écran captures/Save sont une bonification et seraient de grands capitaux à eux

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Germany

Klicken Sie stellen an eine Frage (kann innen zuerst loggen müssen), dann erklären gerade ihnen, welche probs Ihr Haben - vergessen Sie nicht, Ihr DXDiag.txt mit einzuschließen - der Akten des Schirmes captures/Save eine Prämie sind und ein großer Wert zu ihnen sein würden

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Italy

Scattisi sopra fanno una domanda (può avere bisogno di di entrare in primo luogo) allora appena spiegano a loro che probs vostro avere - non si dimentichi di includere il vostro DXDiag.txt - lime dello schermo captures/Save è un'indennità e sarebbe un bene grande a loro

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Spain

Chasque encendido hacen una pregunta (puede necesitar abrirse una sesión primero) entonces apenas explican a ellos cuál probs su es una prima y sería un gran activo tener - no se olvide de incluir su DXDiag.txt - archivos de la pantalla captures/Save a ellos

Apologies if the translations aren't accurate.


I own a Dutch copy of Beyond Good & Evil on the PC/Gamecube, but I have encountered numerous problems. What can I do?

A faulty batch of Beyond Good & Evil for the PC and the Gamecube managed to slip through. If you think your copy is faulty then please contact Ubisoft NL:

Ubisoft NL
Rijnzathe 7a4
3454 PV DE MEERN
Netherlands

Tel. 0900-204 0404 (0.80 euro per minute)

They will be able to assist you.

Kind Regards

Bitebug2003

This message has been edited. Last edited by: bitebug2003,