I just bought Beyond Good and Evil through ubi's online store, and all seemed to go well until I tried to download it. The link given to download is http://download2.boonty.com/download/Ubisoft/Multilanguage/beyondge.exe but that doesn't work. My browser says it cannot find the file. Does anyone have some help to offer, or an alternative download location?

You'll have to contact their technical support for that.

How do I do that? I cannot find a email address anywhere, or any other form of getting ahold of a human.

http://ubisoft-en.custhelp.com/cgi-bin/ubisoft_en.cfg/php/enduser/std_alp.php

Use "Ask a question" and explain your problem there.

Bah. Looks like this is not getting fixed fast. I ordered the game earlier today and am having exactly the same problem. Kind of makes a farce ot the whole "immediaite gratification" angle to buying online.

If this problem is not resolved I could contact the Community Manager but I need you to contact their technical support first. If nobody tells them about this problem then of course it won't be solved.

quote:

Originally posted by Daroth_343:
If this problem is not resolved I could contact the Community Manager but I need you to contact their technical support first. If nobody tells them about this problem then of course it won't be solved.

Did that before I posted here. Sorry, I should have mentioned that. They say 48 hour response time, but I'm guessing that didn't work for the person above.

To clarify, I reported the problem through the mechanism available in the Online Store, not the URL above.

What mechanism is that exactly, I assume you e-mailed boontybox technical support? Have you received an answer regarding your problem?

quote:

Originally posted by Daroth_343:
What mechanism is that exactly, I assume you e-mailed boontybox technical support? Have you received an answer regarding your problem?

The original purchase was from shop.ubi.com. I checked out boonty.com today, and eventually got the installer to download from there. However, it's claiming that the key ubisoft sent me is for a different game. Not really sure what to do now.

Weirdly BG+E is £7 on shop.ubi.com but £15 on www.boonty.com. Of course, paying half the price and being unable to get the game to download is no use.

Still no reply from shop.ubi.com tech support.

OK. I've fired off a tech support query to boonty as well on the off chance they have a clue how to fix this.

*sigh* I could have had it quicker and cheaper off eBay by now.

You still haven't received a reply from anyone? Can you tell me exactly how you contacted technical support (Ubisoft and Boontybox) and how long you've been waiting for a reply?

Have you tried another browser? Some browsers have certain problems processing certain websites

quote:

Originally posted by Daroth_343:
You still haven't received a reply from anyone? Can you tell me exactly how you contacted technical support (Ubisoft and Boontybox) and how long you've been waiting for a reply?

I've received a reply this evening from Boontybox, and it seems to be downloading OK now, thanks. Still no points to the Ubisoft store itself who never bothered to answer my support query.

Furthermore it's very disappointing that something that's supposed to be so easy is made so hard. I doubt I'll be buying online from Ubisoft direct or Boontybox again. So it goes, I suppose.

Same problem. Purchased the game from ubi.com as well, and have contacted Ubi through the main 'Ask a Question' page. No response and it's been two days. Sent one to filehost Boonty as well and they responded that they don't have my order on record since I didn't order it directly from them.

The whole direct download system is kinda pointless if Ubi directs you to dead URLs. I imagine that dreamingchristi eventually got Boonty to give him a access code that worked for the client software on their main site, but it's still catching people out who buy it from Ubi, as the provided link is still no good. I'm stuck here waiting for someone to email me, and if it is Boonty that sort it out that means Ubi probably still won't fix the problem.

I'll ask our community manager to look into this problem so that this is finally solved (apparently Ubisoft technical support is not responding), in the meanwhile keep us informed about any progress with Ubisoft/Boontybox support.

I've requested our tech support dept chase this up for you, hopefully we'll be able to find a solution to your problem.

Thanks UbiRazz