I just bought Myst V (Limited Edition) and have installed it. The installation went smooth, but when I try to run the game, I get an error saying:
Unable to authenticate original disc within time limit.
Try again?
I hit Try Again and get:
Original disc could not be found or authenticated.

This has happened several times, and continued after restarting my computer and re-instering the disc. My system specs are more than enough to run the game. I may also want to mention that this is happening as well with my most recent game, F.E.A.R., so I am thinking it is a problem with my CD/DVD Drive. This problem occurred once before in the past, with Half-Life 2, but after a few tries it worked and hasn't happened again. Every other game I have played hasn't given me this problem, and I find it very odd that my two most recent games, bought this weekebnd, have given me the same problem.

If anyone know howto fix this, or any suggestions if this has happened to you before, please let me know ASAP. I am going to search for any new drivers for my CD/DVD Drive, and then re-install the game. If anything changes I'll post back here.

UPDATE:
I have tried re-installing the game several time, nothing changed. I searched for any updates for my CD/DVD Drive, there is now new drivers for it. As for F.E.A.R., securom released an update to the exe file that fixes the problem for that game, and now that gmae is working fine. I'm pretty sure my problem has something to do with an incompatibility between Securom and my DVD Drive (since it's a DVD Burner). I have emailed securom and I am waiting for a reply back with (hopefully) something helpful.

Thanks, Gabe

P.S. Here's my dxdiag:

------------------
System Information
------------------
Time of this report: 10/13/2005, 21:27:01
Machine name: FAMILY_PC
Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 2 (2600.xpsp_sp2_gdr.050301-1519)
Language: English (Regional Setting: English)
System Manufacturer: Compaq Presario 061
System Model: PJ623AV-ABA SR1010Z NA480
BIOS: Phoenix - Award BIOS v6.00PG
Processor: AMD Athlon(tm) 64 Processor 3200+, MMX, 3DNow, ~2.2GHz
Memory: 512MB RAM
Page File: 397MB used, 1104MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: Not found
DxDiag Version: 5.03.2600.2180 32bit Unicode

------------
DxDiag Notes
------------
DirectX Files Tab: No problems found.
Display Tab 1: The file nv4_disp.dll is not digitally signed, which means that it has not been tested by Microsoft's Windows Hardware Quality Labs (WHQL). You may be able to get a WHQL logo'd driver from the hardware manufacturer.
Sound Tab 1: No problems found.
Music Tab: No problems found.
Input Tab: No problems found.
Network Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (n/a)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (n/a)
DirectMusic: 0/5 (n/a)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: NVIDIA GeForce FX 5200
Manufacturer: NVIDIA
Chip type: GeForce FX 5200
DAC type: Integrated RAMDAC
Device Key: Enum\PCI\VEN_10DE&DEV_0322&SUBSYS_91741462&REV_A1
Display Memory: 128.0 MB
Current Mode: 1024 x 768 (32 bit) (60Hz)
Monitor: Plug and Play Monitor
Monitor Max Res: 1600,1200
Driver Name: nv4_disp.dll
Driver Version: 6.14.0010.7801 (English)
DDI Version: 9 (or higher)
Driver Attributes: Final Retail
Driver Date/Size: 8/2/2005 16:35:00, 3908864 bytes
WHQL Logo'd: No
WHQL Date Stamp: None
VDD: n/a
Mini VDD: nv4_mini.sys
Mini VDD Date: 8/2/2005 16:35:00, 3198560 bytes
Device Identifier: {D7B71E3E-4062-11CF-AB69-7EB100C2CB35}
Vendor ID: 0x10DE
Device ID: 0x0322
SubSys ID: 0x91741462
Revision ID: 0x00A1
Revision ID: 0x00A1
Video Accel: ModeMPEG2_A ModeMPEG2_B ModeMPEG2_C ModeMPEG2_D
Deinterlace Caps: {212DC722-3235-44A4-BD29-E1652BBCC71C}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{212DC723-3235-44A4-BD29-E1652BBCC71C}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_MedianFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{212DC722-3235-44A4-BD29-E1652BBCC71C}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{212DC723-3235-44A4-BD29-E1652BBCC71C}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_MedianFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{212DC722-3235-44A4-BD29-E1652BBCC71C}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{212DC723-3235-44A4-BD29-E1652BBCC71C}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_MedianFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{212DC722-3235-44A4-BD29-E1652BBCC71C}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{212DC723-3235-44A4-BD29-E1652BBCC71C}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_MedianFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
Registry: OK
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
DDraw Test Result: Not run
D3D7 Test Result: Not run
D3D8 Test Result: Not run
D3D9 Test Result: Not run

-------------
Sound Devices
-------------
Description: Realtek AC97 Audio
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: PCI\VEN_1039&DEV_7012&SUBSYS_2A05103C&REV_A0
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: ALCXWDM.SYS
Driver Version: 5.10.0000.5840 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 4/20/2005 11:00:56, 2317696 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Full
Cap Flags: 0xF5F
Min/Max Sample Rate: 100, 192000
Static/Strm HW Mix Bufs: 26, 25
Static/Strm HW 3D Bufs: 26, 25
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: Yes, Yes
I3DL2(tm) Listen/Src: Yes, Yes
Sensaura(tm) ZoomFX(tm): No
Registry: OK
Sound Test Result: Not run

---------------------
Sound Capture Devices
---------------------
Description: Realtek AC97 Audio
Default Sound Capture: Yes
Default Voice Capture: Yes
Driver Name: ALCXWDM.SYS
Driver Version: 5.10.0000.5840 (English)
Driver Attributes: Final Retail
Date and Size: 4/20/2005 11:00:56, 2317696 bytes
Cap Flags: 0x41
Format Flags: 0xFFF

-----------
DirectMusic
-----------
DLS Path: C:\WINDOWS\SYSTEM32\drivers\GM.DLS
DLS Version: 1.00.0016.0002
Acceleration: n/a
Ports: Microsoft Synthesizer, Software (Not Kernel Mode), Output, DLS, Internal, Default Port
Realtek AC97 Audio, Software (Kernel Mode), Output, DLS, Internal
Microsoft MIDI Mapper [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal
Microsoft GS Wavetable SW Synth [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal
Registry: OK
Test Result: Not run

-------------------
DirectInput Devices
-------------------
Device Name: Mouse
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: Keyboard
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Poll w/ Interrupt: No
Registry: OK

-----------
USB Devices
-----------
+ USB Root Hub
| Vendor/Product ID: 0x1039, 0x7001
| Matching Device ID: usb\root_hub
| Service: usbhub
| Driver: usbhub.sys, 8/4/2004 08:00:00, 57600 bytes
| Driver: usbd.sys, 8/4/2004 08:00:00, 4736 bytes

----------------
Gameport Devices
----------------

------------
PS/2 Devices
------------
+ Logitech PS/2 Keyboard
| Matching Device ID: *pnp0303
| Upper Filters: L8042Kbd
| Service: i8042prt
| Driver: i8042prt.sys, 8/3/2004 23:14:38, 52736 bytes
| Driver: kbdclass.sys, 8/3/2004 22:58:34, 24576 bytes
| Driver: L8042Kbd.sys, 12/10/2004 12:47:58, 13056 bytes
|
+ Terminal Server Keyboard Driver
| Matching Device ID: root\rdp_kbd
| Upper Filters: kbdclass
| Service: TermDD
| Driver: termdd.sys, 8/4/2004 11:01:08, 40840 bytes
| Driver: kbdclass.sys, 8/3/2004 22:58:34, 24576 bytes
|
+ Logitech-compatible Mouse PS/2
| Matching Device ID: *pnp0f13
| Upper Filters: L8042mou, LMouKE
| Service: i8042prt
| Driver: i8042prt.sys, 8/3/2004 23:14:38, 52736 bytes
| Driver: mouclass.sys, 8/3/2004 22:58:34, 23040 bytes
| Driver: L8042mou.Sys, 12/10/2004 12:48:08, 52992 bytes
| Driver: LMouKE.Sys, 12/10/2004 12:48:40, 68992 bytes
|
+ HID-compliant MX518 Optical Mouse
| Vendor/Product ID: 0x046D, 0xC01E
| Matching Device ID: hid\vid_046d&pid_c01e
| Upper Filters: LMouKE
| Lower Filters: LHidKE
| Service: mouhid
| Driver: mouhid.sys, 8/17/2001 13:48:00, 12160 bytes
| Driver: mouclass.sys, 8/3/2004 22:58:34, 23040 bytes
| Driver: LHidKE.Sys, 12/10/2004 12:48:46, 24704 bytes
| Driver: LMouKE.Sys, 12/10/2004 12:48:40, 68992 bytes
| Driver: KHALMNPR.Exe, 12/10/2004 12:45:26, 49152 bytes
|
+ Terminal Server Mouse Driver
| Matching Device ID: root\rdp_mou
| Upper Filters: mouclass
| Service: TermDD
| Driver: termdd.sys, 8/4/2004 11:01:08, 40840 bytes
| Driver: mouclass.sys, 8/3/2004 22:58:34, 23040 bytes

----------------------------
DirectPlay Service Providers
----------------------------
DirectPlay8 Modem Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.2180)
DirectPlay8 Serial Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.2180)
DirectPlay8 IPX Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.2180)
DirectPlay8 TCP/IP Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.2180)
Internet TCP/IP Connection For DirectPlay - Registry: OK, File: dpwsockx.dll (5.03.2600.2180)
IPX Connection For DirectPlay - Registry: OK, File: dpwsockx.dll (5.03.2600.2180)
Modem Connection For DirectPlay - Registry: OK, File: dpmodemx.dll (5.03.2600.2180)
Serial Connection For DirectPlay - Registry: OK, File: dpmodemx.dll (5.03.2600.2180)

DirectPlay Voice Wizard Tests: Full Duplex: Not run, Half Duplex: Not run, Mic: Not run
DirectPlay Test Result: Not run
Registry: OK

-------------------
DirectPlay Adapters
-------------------
DirectPlay8 Modem Service Provider: Agere Systems PCI Soft Modem
DirectPlay8 Serial Service Provider: COM1
DirectPlay8 Serial Service Provider: COM3
DirectPlay8 TCP/IP Service Provider: Local Area Connection - IPv4 -

-----------------------
DirectPlay Voice Codecs
-----------------------
Voxware VR12 1.4kbit/s
Voxware SC06 6.4kbit/s
Voxware SC03 3.2kbit/s
MS-PCM 64 kbit/s
MS-ADPCM 32.8 kbit/s
Microsoft GSM 6.10 13 kbit/s
TrueSpeech(TM) 8.6 kbit/s

-------------------------
DirectPlay Lobbyable Apps
-------------------------
Dungeon Siege 2 (DX7) - Registry: OK, ExeFile: DS2.icd (<File Missing>

------------------------
Disk & DVD/CD-ROM Drives
------------------------
Drive: C:
Free Space: 11.4 GB
Total Space: 24.9 GB
File System: NTFS
Model: SAMSUNG SP1614C

Drive: D:
Free Space: 2.3 GB
Total Space: 6.3 GB
File System: FAT32
Model: SAMSUNG SP1614C

Drive: H:
Free Space: 40.7 GB
Total Space: 121.4 GB
File System: FAT32
Model: SAMSUNG SP1614C

Drive: E:
Model: PHILIPS DVD8421
Driver: c:\windows\system32\drivers\cdrom.sys, 5.01.2600.2180 (English), 8/4/2004 08:00:00, 49536 bytes

Drive: F:
Model: NERO IMAGEDRIVE2 SCSI CdRom Device
Driver: c:\windows\system32\drivers\cdrom.sys, 5.01.2600.2180 (English), 8/4/2004 08:00:00, 49536 bytes

Drive: G:
Model: NERO IMAGEDRIVE2 SCSI CdRom Device
Driver: c:\windows\system32\drivers\cdrom.sys, 5.01.2600.2180 (English), 8/4/2004 08:00:00, 49536 bytes

This message has been edited. Last edited by: prod_gy,

HI,

We had a similar problem. At installation with the cd drive, we had not noticed that the full install path was done by using the dvd address.

After many hours of trying much high tech moves we almost decided to sent Myst V to garbage. A friend had a good intuition and said : try playing with the other drive ( in our case, the dvd drive ). And the mystery was solved.

nanouk metal

prod_gy,

Suggestions:

1. You have a couple of virtual disks installed, F: and G:. SecuROM often doesn't work with virtual disks, so you should try uninstalling them using Task Manager, before playing EoA.

There are also some other "in general" considerations for EoA, which can apply to playing the game as well as installing it. Look under Installing and Re-Installing EoA With Win XP in Myst V: Clean Boot Install/Re-install With Win XP, one of the stickied topics at the top of this Forum.

2. If you haven't already done so, download and install the latest BIOS update (version 3.14, released 9/8/05, sp26572.exe) for your Presario, available here from HP. Follow all of HP's instructions *very carefully*!

3. The latest firmware update (version 9H10, released 10/20/04, SP26401.exe) from HP for your Philips DVD8421 is available here. If this isn't the version you have, download and install it. Follow all of HP's instructions *very carefully*!


BTW, the driver and software downloads for your Presario SR1010Z (PJ623AV) are available here.

Heimdall

This message has been edited. Last edited by: Heimdall G,

Have also DVD burner (LG GSA-4082b). Strange thing was that myst actually worked for 2 days, then PC crashed and from then on that annoying "unable to authenticate disc" was all i got. Followed nearly every tip in the forum, nearly downgraded my system (to a simple dvd drive), started to study russian - but found it just a bit too absurd to have to download an illegal crack for a legal game. so had that brilliant - well, suggested - idea to try UBI support and good news. they replied same day and supplied me with a patch. Incredible what good support can do. I am going to forgive them for all the imperfections of the game and just go and enjoy it one last time.