Also running Radeon 9600XT on 2 MHz DP OSX 10.4.2. - crashed frequently. Rather oddly find it crashes least if have resolution at 1600 x 1200 but anisotropic filtering and antialiasing off. Video and texture quality seem OK and game runs MUCH smoother.

9600XT and 10.3.9.
Started playing using default settings and the game crashed as soon as Yeesha sent me to Escher. Then I switched antialiasing and antistropic off and started running at 1920x1200 (full-screen on a 23" cinema display) All seems well after several hours of play. Some edge jaggies here and there, but it's not crashing.
Still, I hope a patch is developed. The game looks gorgeous with all the bells and whistles enabled.

Machine 1 (work): G5, dual 2.7 Ghz, 2 Gb ram, 'old' 21" Studio Display Monitor on ATY,RV351 card. Constant video freezes. Have to restart machine with power button.
Machine 2 (home): G5, dual 2 Ghz, 1 Gb ram, Ghz 22" Apple Cinema Display. With default settings constant video crashes. With video quality set to half, textures set to half all goes reasonable well. (This is ridiculous offcourse: one of the fastest machines in the world cannot play the video's in full quality...). Some puzzles make crahs the game anyway (the four controls in the power room in the world with the sphere...). AFTER playing the game though it is ALWAYS impossible to switch off the computer normally. It hangs showing the desktop picture with nothing anymore on it. And it is ALWAYS impossible to eject the DVD. Only after a restart the disk can be ejected.
Also there should be one journal to replay all the speeches made by caracters in the game: It stays empty all the time although I have seen this character allready many times.
Both machines run a automaticly constantly fully updated version of Tiger.

I guess it is cheaper to use us customers as gametesters instead of selling a properly tested game. Un fortunately it spoils so much of the fun! I would rather pay a couple of bucks extra (although the price is high enough) and play a good working game instead of this annoying crab.

This message has been edited. Last edited by: josuit2,

From Tesseract:
"By the way, it seems strange that I could get to the citadel at the end of Todelmer and release part of the slate without solving a single puzzle. I just linked straight there from the pedestal in the rest age. Is that meant to happen or is it another bug?"

I'm afraid it's another bug, and one I've been wating to see if they have a patch for. I never finished the steam puzzle. I put the tablet down once to call the Bahro to come and active the heat when all of a sudden I found myself without the stone tablet and no Bahro and no heat!

I went to the pedestal in the middle of the village, and linked back to the ice cave pedestal. There I found the final symbol present on the pedestal and linked to the Keep in Taghira.

It's like the game got tired of me trying to solve the puzzle and just gave up! I'd like to see a patch soon. I've finished the game, but being able to play with anti-aliasing and ansitropic filter on would increase the enjoyment, not to mention this little glitch!

Another glitch I had was on Laki'ahn where I continued and instead of being on top of the column in the Arena, I WAS the column! I could look down and see the hole I was in, and I could not leave the confines of the column hole. I was the column. It took going back to a saved area and starting with Laki'ahn all over again to overcome this glitch. Not pretty.

I am using Dual 2GHZ G5, 1.5Gb RAM, ATI9600 OEM, 10.4.2.

Same problem 5 min into the game. So after reading all 5 pages of this thread is there a definitive answer?

I'm sorry, but I didn't pay $10 more than PC users just to get a game that crashes on my computer with no word from Ubi. It's their problem if their game doesn't support Apple's ATI drivers, not mine. I'm gonna want answers (as in a patch) to this problem very, very soon. [/QUOTE]

quote:

Quite agree. I have exactly the same problem on a G5/OS 10.4.2. Freezes in its tracks and the only way out is a hard shut down. If it's not Mac compatible, why did Ubi release it?

quote:

Originally posted by radm1f:Same problem 5 min into the game. So after reading all 5 pages of this thread is there a definitive answer?

The best solution is to turn off both anti-aliasing and anti anisotropic filtering in the game settings. That seemed to fix my crashing completely and allowed me to finish the game.

The quality hit from doing this is not as bad as you may think. Yes, you will miss-out on some of the cooler details (for instance...with both anti-aliasing and anisotropic filtering on, the "bubbles" actually wobble and deform slightly, as a soap bubbles does in a breeze...with them off, they appear as motionless domes.)

Depending on your card, you might also want to turn-down the settings on the video quality and texture quality, just get the game to play as smoothly as possible. Obviously the better the card, the less you will have to turn those two down.

The problem isn't entirely with Cyan/Ubi. This seems to be a problem with the ATI drivers on the Mac. AFAIK, ATI cards on the PC are not affected. And I'm not sure if it is just the OEM cards and drivers supplied by Apple that are having this problem. How many of you are using RETAIL ATI cards and drivers and still having the problem? Remember, Apple supplies it's own drivers and ROM updates to the OEM cards. I took ATIs own retail ROM update and applied it to my OEM card. It seemed to work. At least nothing bad happened. YMMV. It has been pointed out that you can run the risk of borking your card doing exactly what I did.

FWIW, the Mac OS X 10.4.3 upgrade was just released and delivers improved reliability and compatibility.

However, a fix for the Myst V crashing bug is not included

It looks like we need to look to Ubisoft for the fix.

I was able to play through the entire game without crashing by turning off Anistropic filtering and running in Windowed mode. I'm not sure how much the windowed mode helped since it did crash in that mode with Anistropic filtering turned on.

â€" Brian

Thorzdad: I had the same freezing problems with an OEM 9800 as I now do with a retail X800.

brian_wells: Same here, 10.4.3 doesn't help. The only way I can get a reasonably stable Myst V experience is still to disable the ATI Monitor and disable FSAA/AF/shadows.

It's possible that the problems with Myst V and the ATI drivers became apparent too late in the 10.4.3 development cycle for a fix to be included. So we may get a fix in 10.4.4, but that is quite a way off. Regardless of whose bug it is, Ubi really needs to release a patch with a workaround for this problem.

quote:

Originally posted by brian_wells:I was able to play through the entire game without crashing by turning off Anistropic filtering and running in Windowed mode. I'm not sure how much the windowed mode helped since it did crash in that mode with Anistropic filtering turned on.

â€" Brian

Windowed mode doesn't seem to make a difference. It's clearly the anistropic filtering and FSAA settings that make the lethal difference.

I'm currently re-playing the game with those settings turned OFF in the game while using the seperate ATI Displays control to turn those settings back on at the card itself. So far, everything seems to run fine.

I can confirm what Thorzdad has said.
I have turned off those settings in the game but re enabled them in ATI displays.
Runs like a dream at 1280x1024 with Video and Textures cranked up full within the game prefs

quote:

Originally posted by kchasel:
I'm sorry, but I didn't pay $10 more than PC users just to get a game that crashes on my computer with no word from Ubi.

Well I just picked up the PC version because the stores around here don't carry the Mac version. I would have got the PC/Mac DVD. Like I did for Myst IV.

But I know the game used Java, and I had the Mac demo installed, so I wondered if it was possible to use the game data files from the PC version with the engine from the demo version.
And guess what? Turns out it I didn't have to do anything fancy like that. The PC 3-CD set will install on a Mac. I'm playing it on my powerbook right now!

The weasels at UBI crippled the CD installer so it would only run on PC, but you can work around that if you know what your are doing.
If that's how UBI markets their stuff maybe next time I will just pirate the thing - bloody weasels!

G5 2.5DP, 4GB ram, etc. ATI 9600, all apple memory.

WIth DEDAULT settings, game freezes, hard reboot required.

One of the moderators blathered on about some video cards, etc. not being good at running the game. That I can accept, though this one year old computer is pretty capable in all other ways. But I still accept that a less than capable card may result is poor performance.

BUT NOT A FREEZE or crash requiring a hard restart: that is simple sloppy and irresponsible programming by lazy and/or incompetent programmers.

If that is UBISoft's answer to a clear software problem for a system which meets the specifications (and then some), then I want a refund. Where do I go to get it? The retailer doesn't take opened software back.

This is nuts.

Please note that all Moderators are unpaid volunteers, who are taking time out of their non-Myst lives to help and give advice. To folks like you.

Blathered on, eh? Perhaps you didn't intend to be insulting, but let's look at the definitions.

Noun: blather - foolish gibberish, voluble, foolish, or nonsensical talk.
Verb: blather - to talk foolishly or nonsensically, or concerning matters of no consequence.

If you did intend an insult, kindly take yourself and your rant somewhere else.

Since Ubisoft employees don't visit these forums, try:

-- Group worldwide office addresses and phone numbers
-- Group worldwide press contacts, with names and Email addresses

Call Ubisoft Technical Support at (919) 460-9778 in the US or look for an International Technical Support phone number.

Send a support request/question to a Technical Support Representative using 'Ask a Question'.
-- Click on the Ubisoft Solution Center's Ask a Question tab.
-- Log in and submit your report via Ask a Question.

edoates I find you and many others have a strange life's philosophy.

Let me give you an example.
You buy a new car from a franchised dealer Then one day something goes wrong and you cannot use your car anymore. You would go back to the dealer and ask them to fix it (under warranty).
Let us say that the dealer refuses to fix your car. (ever heard about that ?)
The next two choices would be , leave the car in the driveway and take them to court.
Or go to the next corner car mechanic and pay for the repair.
But if you start giving a big lecture because you car is still under warranty and you expect it to be fixed for free, what do you think his attitude toward you will be ?
Well this exactly what I see happening over here much too often.
The big difference here is you get the help for free and you are the one who is going to do the mechcanics.
If you are ready to pay mayby you should hire a computer consultant who will do the job for you

If I by a car and it does not run even close to as advertised, in fact you get to take it back (California Lemon Law). I bought the program yesterday. In fact, if the car is under warranty and is not fixed in reasonable time, or continues to have the same problem, you also get to return it.

I have been developing software since 1967, so I kind of know what I'm talking about. Clearly, Myst V was never tested in an ATI environment, even though it is listed as being supported.

The software does not even come close to working as advertised, and I should get a refund from the manufacturer and/or distributor.

quote:

Originally posted by nanoukmetal:
edoates I find you and many others have a strange life's philosophy.

Let me give you an example.
You buy a new car from a franchised dealer Then one day something goes wrong and you cannot use your car anymore. You would go back to the dealer and ask them to fix it (under warranty).
Let us say that the dealer refuses to fix your car. (ever heard about that ?)
The next two choices would be , leave the car in the driveway and take them to court.
Or go to the next corner car mechanic and pay for the repair.
But if you start giving a big lecture because you car is still under warranty and you expect it to be fixed for free, what do you think his attitude toward you will be ?
Well this exactly what I see happening over here much too often.
The big difference here is you get the help for free and you are the one who is going to do the mechcanics.
If you are ready to pay mayby you should hire a computer consultant who will do the job for you

well if you really want a refund, you are not posting at the right place. Do what Heimdall suggested and try Ubisoft support which is not the same site as this one. Mayby you have mistaken one for the other.

[QUOTE]Originally posted by Heimdall G:

Blathered on, eh? Perhaps you didn't intend to be insulting, but let's look at the definitions.

Noun: blather - foolish gibberish, voluble, foolish, or nonsensical talk.
Verb: blather - to talk foolishly or nonsensically, or concerning matters of no consequence.

Yes, In intended an insult. It appears that this Cyan/UBISoft game does not run well (or at all) with ATI cards like the 9600. To defend UBI and Cyan's lack of QA and/or testing is blathering, as in "foolish talk." My expecting them to fix it is also blathering.

The non-blathering resonse would be that UBI anc Cyan are selling untested junk with essentially no recourse for the buyers who were fooled. Since many Macs are sold with ATI cards and the default choice, the game not running there means that actually, Mac are NOT supported by the game. That should be clearly stated on the packaging.

A combination of Mac OS X 10.4.4 and ATI Displays 4.5.7 seems to have fixed all Myst V freezing problems for me so far (knock on wood). I'll need to play some more to be totally sure, but so far I've been able to find all the symbols in Todelmer, which I could never have done before without a lockup.

Mac OS X 10.4.4 seems to have solved the problem, at least for me. Since updating I haven't had any crashes not even on the highest video-settings.