OK - I am rather annoyed right now.

I have installed and played this game somewhat successfully. All drivers are up to date. The game does a random blue/white screen that discusses memory problems (what, 30gB not enough?) and provides the following error:

0x0000007E (0xC0000005, 0xBACBBE1D, 0xB9F4BBB0, 0xB9F4B8AC)
tfsnifs.sys - Address BACBBE1D base at BACAB000, Datestamp 4055fe57

As I said, I have ensured that graphics/video and DVD drive drivers are up to date, have defragged and cleaned up my disk, ensured Norton was switched off etc.

All I want to do at this point is uninstall this game. It works most of the time, however I am now getting these random blue screens when I am not playing it, and I AM NOT happy that I lost 100 photos when uploading from my camera due to this blue screen business.

My problem now is that I cannot uninstall. I have deleted vpd.properties, however there is no uninstall file (it seems to be missing - its icon in the Start/program files menu is that hinky 'nothingness' icon, and it is not in the folder where I installed the game). When I try to uninstall from Add/Remove Programs I get:

"An error occurred while trying to remove Myst V End of Ages. It may have been already uninstalled. Would you like to remove Myst V End of Ages from the Add or Remove programs list?"

When I open the splash screen from the DVD the Install and Uninstall buttons are greyed out and I cannot use them, as is the splash screen that opens when I use the desktop icon.

So basically, I just want to get this software OFF my computer and any help with this would be much appreciated.

Are you positive that your system meets at least the minimum EoA system requirements? See Myst V: System Requirements and Posting Guidelines, one of the stickied topics at the top of this Forum.

Suggestions, assuming that you're running Win XP and your system does meet requirements:

1. If you didn't install your current video driver (correct version and procedure) as detailed in Myst V: Installing Video Drivers With Win XP, try that. In particular, if you didn't remove your existing video driver before installing a new one, that could be a cause of the screen problems. A proper driver re-install might make the screen problems go away and is something you should do in any event.

2. To uninstall EoA:
-- a. Reboot, and log into Windows with full Administrator privileges.
-- b. Close all open applications.
-- c. Using Windows Explorer, go to C:\Documents and Settings\<username>\Local Settings\Application Data, and delete the \Myst V End of Ages folder.
-- d. Use Windows Explorer to search all of your drives for any Myst V references, to ensure that there are no stray EoA folders or files.
-- e. Use Windows Explorer to search all of your drives for vpd.properties, to ensure that it's completely gone.
-- f. Close Windows Explorer.
-- g.Use Regedit to search your entire Registry and delete all Myst V-related entries.
----- 1. Click on Start > Run, type regedit in the Open: box, and click on OK.
----- 2. Be certain that My Computer is highlighted before you start searching, then click on Edit > Find.
----- 3. "Myst V" or "CyanWorlds" are good search terms (both without the quotes).
----- 4. If you're not familiar with Registry editing, see How to back up, edit, and restore the registry in Windows XP and Windows Server 2003.
-- h. Close Regedit and reboot.

3. Now that EoA is uninstalled, try re-installing the game from a clean boot as detailed in Myst V: Clean Boot Install/Re-install With Win XP. This might make your screen problems go away - it's worth at least a try....