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After I install patch 1.02 .
I found there have 2 mouse cursor in menu screen. What happen ? I already remove my synaptics touchpad drive . But the problem still there |
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Ubisoft Technical Support |
Did you make any other changes, such as driver updates or rollbacks of any kind too? Just in case it is something running in the background interfering with the game, follow the steps below to reboot into selective startup.
Go to the Start menu, and choose Run(Start Search for Windows Vista users). Delete anything on the Open line that you'll find there, and type in the word MSCONFIG. Click on OK, and that will bring up a program called the System Configuration Utility. Look down the list of startup items (not the tab labeled Startup), and choose Selective Startup (if it is not already selected). If you don't see this, make sure you've clicked on General, near the top of the window. Once you've chosen Selective Startup, uncheck 'Load Startup Items', and leave 'Process System.INI file' and 'Process Win.INI file' checked. Once you're done here, click OK, and let it reboot your computer. Your Windows environment may look different and you may get an error relating to your sound device not working (ignore this for now). Try running the game again. If the game loads and seems to be working, the problem is most likely related to one or more programs you have scheduled to load with Windows. You can then revert the settings back the way they were, and in a trial and error fashion, disable some programs using the startup tab (in the msconfig utility) to try to find the culprit. Please post your dxdiag information if you still have problems with it. To post DirectX Diagnostic information do the following. 1. Click Start 2. Click Run (if you are on Vista, click into the 'Search Textfield') 3. Type DXDIAG then press ENTER 4. When the DirectX Diagnostic loads, click the "Save All Information" Button. 5. Save the text file to your desktop 6. Locate the text file on your desktop and double-click the file to open it 7. Click on Edit 8. Click on Select All 9. Click on Edit 10. Click on Copy (make sure all of the text is highlighted when you click Copy) 11. Right-click into the text field of your forum post and click on Paste |
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hi, i got the same problem too.....
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Ubisoft Technical Support |
trejay81,
Did you happen to try the suggestion I gave above? If so, try disabling Antialiasing and the Anisotropic settings from the Nvidia Control Panel if you have Geforce card or if you're using a Radeon series card go into the Catalyst Control Center to do this. |
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all these settings are, that all programms have control about this. (i hope u understand, cause i am german, and my eng. isn't the best^^)
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Ubisoft Technical Support |
Please post your dxdiag information if you still have problems with it. To post DirectX Diagnostic information do the following. 1. Click Start 2. Click Run (if you are on Vista, click into the 'Search Textfield') 3. Type DXDIAG then press ENTER 4. When the DirectX Diagnostic loads, click the "Save All Information" Button. 5. Save the text file to your desktop 6. Locate the text file on your desktop and double-click the file to open it 7. Click on Edit 8. Click on Select All 9. Click on Edit 10. Click on Copy (make sure all of the text is highlighted when you click Copy) 11. Right-click into the text field of your forum post and click on Paste |
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