SUBJECT/TITLE: Summit Strike “Red X” Error

COPY:

We’ve recently become aware of an issue in Ghost Recon 2: Summit Strike. Some users have reported that when initially loading the game, before, during, or after the intro movie, the game freezes and a “Red X” error message is displayed, which instructs the user to restart his/her Xbox. It is important to note that the error does not affect every user, and that the Red X screen itself is a generic error message, much like the dirty disk error messages that other games use.



We’re currently looking into this, and will release more information about the issue as it becomes available. For now, there are several relatively easy ways to resolve the freeze (as posted on our Tech Support FAQ ):



1. Please make sure that your game disk is clean and free from ANY blemishes or marks. If it is dirty, or scratched, try to clean the disk with an approved cleaning solution.



2. Unplug all game controllers at the Ghost Recon 2: Summit Strike splash screen and allow all the introductory videos to play through. Once the videos have finished playing, (and you are at the main menu of the game) you can then plug the controller in again and play successfully.



3. If the above does not work, keep restarting the XBox console until the video has played through. Once you have gotten the video to finish, you should be able to play without problems. If the problem persists, please repeat these steps until you are able to play.



If these fixes do not work for you, please contact Ubisoft Technical Support.

UPDATE: We have determined the problem to be associated with the Headset Communicator being plugged into the controller upon startup--not all users experience this, but if you are having problems, please unplug the Headset Communicator until the game fully loads.


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This message has been edited. Last edited by: HangtownSOG,

Any comments/updates on the Red X errors that occur during gameplay?

So this is a game issue not the xbox system itself correct?

Unfeckin believable!!!

I bought 2 copies of the original Ghost Recon for my 2 xboxes when it came out and had this issue on both machines with both discs. No other games had this issue. (one xbox was 2 years old, the other brand new)

So I buy Summit Strike thinking you guys have had plenty of time to fix the problem. First time I load the disc, yup I get the red X, and the 2nd time, and the 3rd time.

This coaster is going back to the store and I will make sure and tell everyone I know about it. I will NEVER buy another game from this shoddy developer again.

Very pi**ed off customer!

Just a thought?

Can pulling the controller while the xbox is on cause xbox faliure? and if so will UBI take responsibilty? I dont have the manual to hand but i am sure that it states that before you plug in or remove anything it tells you to turn the xbox off.

quote:

Originally posted by eden17:
Just a thought?

Can pulling the controller while the xbox is on cause xbox faliure? and if so will UBI take responsibilty? I dont have the manual to hand but i am sure that it states that before you plug in or remove anything it tells you to turn the xbox off.

Disconnecting the controller does no harm to your xbox.

quote:

Originally posted by grimleyj:
Unfeckin believable!!!

I bought 2 copies of the original Ghost Recon for my 2 xboxes when it came out and had this issue on both machines with both discs. No other games had this issue. (one xbox was 2 years old, the other brand new)

So I buy Summit Strike thinking you guys have had plenty of time to fix the problem. First time I load the disc, yup I get the red X, and the 2nd time, and the 3rd time.

This coaster is going back to the store and I will make sure and tell everyone I know about it. I will NEVER buy another game from this shoddy developer again.

Very pi**ed off customer!

Yeah dont go over-reacting or anything....lol.

It's not over reacting. This is totally unacceptable on UBI's part. They never fixed the red X in GR2 either. Fricking unacceptable there should be a law suit on this.

You may think hey some stupid bug in a game so what's the fuzz? Well this isn't exactly the first time it happens, GR2 had some major issues after a long long time they released just one single patch to fix the friendslist error (which was so obvious you saw it within a minute). While it didn't do a single thing against the Red X, except make it into multiple languages. Lot's of people complaint but never got a proper answer or excuse from anyone.
Now they've beaten there old record and created an error that appears within seconds, that's just plain ridiculous.

Someone else said it a few days ago but indeed there seems to be a mentality that these things are normall in the games industry. If your tv is broken just after you bought it you want it fixed, if you buy a tin of beans and there rotten you want your money back. In both of these examples you will get what you want and no one gives you a strange look for demanding it. So why isn't this the case with games? If it's badly programmed they can release patches, look at other developers they make them. But what did we got?; a half patch.

Millions are made in this bussiness don't forget that it's not just $50,- it's $50,-x10000...'s but still even than.

So your over reacting if you don't swallow this?
No offense mate but you seem to have a high tolerance level.

I think we all accept a level of bugs in our software, from our OS programs to games.

our OS gets patchs and so does our progams and games. even then there are still bugs present.

Bu as long as we get some function out of the program etc we seem to settle for it.

as with games no and again you come across a bug and think well no one noticed this and then you carry on.

But the Red X is something that hits you straight away. I find it really hard to believe that no one spotted it before it went gold.

And i don't think taking back a faulty product is overreacting! I have taken back mobile phones with software problems and memory hard drives and tons of other things that are broken.

this software is broken and everyone has a right to have a complete product and if more people turned around and said i wont accept faulty goods then people like UBI will have to get there act together.

There is big money in the games industry.
and the reason they are loaded is cos you accepted a faulty product..

laughing all the way to the bank.

Infact I am now going to email and phone the big UK game stores to tell them about this issue with the NTSC version, hopefully they will demand a working version.

You know, we take alot from these developers putting out shiaty products. Hell, look at Rare. It took them how long to put out what is essentially a straight port with multiplayer added in Conker? The point is, don't blame the developer. Blame the publisher! They put ridiculous deadlines on these development studios, all in the interests of making MORE money! If they weren't so far up the development studios azz all the time preaching deadlines, we wouldn't have to put up with all this 'RED X' shiat in the first place.

I love the Clancy line of games. But, I have to agree with everyone else in here, this bug upon load up, is COMPLETELY unacceptable! Com' on Ubi! Get it together! I will be the first one to piss on EA's front porch if they EVER try to buy you out in the interest of squashing competition, but it took me about, and I'm not bullshiatting here, approximately 9 restarts before the game would run. AND, I tried your 'FIX' after the first time it didn't load!

I suggest you guys patch this sucker IMMEDIATELY, to show us hardcore GR players the love we deserve for continuing to buy your products. I love the new maps, storyline, weapons... but that doesn't mean I'll let you get one over on me. And, while I'm at it, there is NO EXCUSE for not having 16x9 480p AT LEAST! If Rainbow can do it, what is your excuse?

And, so you know, I bought 3 copies of this game for ALL the XBoxes in my house. $90 Ubi! While your at it, throw in a couple of new maps in for our trouble, will ya?! I also am a faithful Ubi gamer. My Ubi list includes: all the Splinter Cell, Ghost Recon, and Rainbow Six games, all the IL Sturmovik Games, Lock On, and the Rayman series. Don't dissappoint us Ubi! I spend too much money on your games to put up with this shiat!

The developer should have the balls to say to the publisher We wont put out a **** faulty product.

its all about time v's money. We all hate it when a game is pushed back, but if a game is not ready then its not ready. i am prepared to wait longer. i dont stress it.

I am waiting for the PAL version. i bet this will suffer the same problem as the ntsc version
I'd like to know how this slipped though. how about a statement from the developer?

1.How it was not detected ealier?
2.Why was the red x not fixed even after GH2
3.What are they going to do about it?
4.what is going to be done so this dont happen again?

Well, the good news is they finally acknowledged the error happens. The bad news is they didn't correct it in GR2 SS.

You all know as well as I do that if this was just a little bug, like a weapon glitch or a wierd menu phenomenon, we would all be more forgiving. But this isn't just a little bug that causes occasional inconvenience. It is and has been one that halts play altogether, which when you think about it is, um, the purpose of GR2 SS and GR2 for that matter. If we can't play it, why should we buy it?

Ok, so it only happens to a ~some users and only happens ~sometimes. If you compare that to a brand new automobile that sometimes for some people just stops driving, the manufacturer would recall the vehicle. In this case, it's just a game. The only injury that could occur is when the splinters of CD you just shattered pierce your hand. So who cares, right? Why bother to keep your customers in the loop about a fatal error?

Blaming this on CD blemishes is a cop-out. Especially when this happens the moment you take it from the package right into your Xbox. From what I can tell, the workaround is virtually useless. It's like telling that automobile owner to listen to 6 songs on the radio then disconnect the steering wheel while starting the the car.

My guess is the GR2 engine itself has a terrible bug that is too time consuming to correct. And since you can't return video games once they're opened, we can't protest.

Every GR2 & GR2 SS owner should receive a manufacturer coupon entitling them to a free game of their choice for the trouble. That or, fix the error once and for all.

This is totally unacceptable to me as well and totally unsurprising considering how poorly UbiSoft codes it's online games.

It would be different if this was a new, isolated problem, but this is a continued problem that was readily apparent in the original Ghost Recon 2 and not fixed. It's especially a shame since GR is a pretty big series and sells pretty well. This doesn't weigh good with me with Ghost Recon 3 coming out soon. I guess UbiSoft figures, "Oh, it will have killer graphics, you'll buy it anyways."

Well, guess what, online play is becoming more and more important to me every day. Heck, I haven't even touched the single player campaign of Summit Strike yet and have played countless hours online.

It's going to hurt sales in the long run and credibility no matter what they think. Quit trying to rush the games out and have some integrity for your consumers, it's not much to ask for. Especially when it's an issue that you have to totally restart your Xbox for, I wouldn't mind if it was something really small.

The above fix is about as useful as a cup with a hole in the bottom. There's nothing wrong with the disks and the controllers have nothing to do with it. Just cut the Xbox off, then back on until the game loads.

There should be a way for customers to get their money back because this is not an isolated issue. I've met maybe one person online who hasn't had an issue with the red x. None of my other games have ever error'd out as much as my two Ghost Recon games have. I bought the game in full faith that this issue would be solved. It hasn't been resolved and there is no way for me to return the game and get my money back. I saw no visible warning labels on the game that it would error out 4 times on initial load and several times throughout gameplay. The product is defective and like all defective products, there should be a way for customers to return them for a full refund.

Maybe, instead of *****ing at UBI, people should spend a little more time complaining to Microsoft. If I can take a disc that is giving some one else the red x and play it flawlessly in my Xbox, where does the problem ly?
Microsoft has made countless revisions to the Xbox hardware. Just because the specs are the same, doesn't mean there won't be compatibility issues.



(b.t.w. UBI/Red Storm; I bet you are kicking yourselves for ever putting that red X error message in these newer games in the first place. I remember when the original Ghost Recon would lock up and just give you that buzzing sound. I bet a lot less people compained then, didn't they?)

(any one remember shooting sensors on full auto to lock up the game when you were losing in a heated match on day docks or training? Good times, good times.)

If games can be ran on PC configurations where there is much more scope for problem with all the different bits of hardware then i am sure ubi can code the game for one platform.

Why didnt they test it on all the revisions of hardware? how many are there? line up 20 odd xboxes up insert disk turn on. see what one fails continue testing until at least u get a game that boots.

THIS MESSAGE IS DIRECTED TO UBISOFT MANAGEMENT AND THEIR SOFTWARE QUALITY ASSURANCE GUYS.

IT'S PRETTY OBVIOUS BY THE POSTINGS THAT YOUR GHOST RECON 2 TEAM NEEDS TO BE SHUFFLED AROUND. I'M A BIG FAN OF UBISOFT AND NONE OF YOUR OTHER PRODUCT HAS EVER HAD THIS ISSUE, THIS BAD! I BUY A GREAT DEAL OF GAMES AND WILL CONTINUE TO DO SO. BUT I HAVE TO GO ALONG WITH ONE OF THE GUYS HERE AND HOLD OFF ON FUTURE UBISOFT GAMES. SALES MAKE YOUR COMPANY NOT PRETTY PICTURES THAT APPEAR ON THE SCREEN AFTER THE RED X. YOUR QUALITY MANAGER SHOULD POST A REAL RESPONSE ON WHAT CORRECTIVE ACTIONS ARE BEING IMPLEMENT THAT WOULD MAKE A PERSON LIKE ME (33 YEARS OLD) WANT TO SPEND MONEY ON YOUR PRODUCT.

BY THE WAY...I'M A QUALITY MANAGER.

quote:

Originally posted by ILOVECUNNY:
Maybe, instead of *****ing at UBI, people should spend a little more time complaining to Microsoft. If I can take a disc that is giving some one else the red x and play it flawlessly in my Xbox, where does the problem ly?
Microsoft has made countless revisions to the Xbox hardware. Just because the specs are the same, doesn't mean there won't be compatibility issues.

If that was the case then I would be having the same issues with all my other games. But since GR2 and GR2:SS are the ONLY games that causes any problems, it is not a compatibility issue, it is a programming issue.