If you have a savegame before meeting agrael make sure you don't have 7 heroes already. There should be 2 heroes joining you.
Once upon a time there were Heroes, Heroes everywhere, Now the time has come again for Heroes to rise again. Soldier and Official GUNNUT of THE Alderbranchian Army
I have exactly the same problem. I only have 3 heroes (Godric, Findan and Zehir). When I go through the first blue gate, I have the animation with Raelag & Shadya but they do not join my team. Then when I win the fight against Isabel, I have the animation of the Rituel, the objective is fullfilled, but the second objective (Findan, Godric and Zehir must survive) is never acheived, whatever I do... As a consequence the mission is never accomplished and I am stuck.
I do have all 5 heroes. What I'm looking for is the best way to defeat Isabel, which heroe, what troops and how many and which spells are the most effective?
i used realag because his spell power was insane (2000 damage for meteor shower :O) but i think i ended up going in pretty much equal in monster count and didnt have too much of a problem. i went with the angels.
as for realag not joining. it sounds like its just one of those bugs and you'll probably have to restart the mission.