UPDATE 3/5/09:

Hi everyone,

We are still working on getting the title update out to you, but wanted to give you a quick update on the corrupt saved game issue. We have been working on it since it was first reported, and are happy to report that the issue has been identified. We are working on incorporating a fix into the upcoming title update, however please be advised that the fix *may* only be for new saves created after installing the TU. We understand that it is frustrating to lose all those hours put into a saved game (believe us, we ourselves have had to physically play to the point of corruption over and over during troubleshooting), and thank you for your patience as we worked to identify the cause. More information on the fix will be available when the TU is ready for release.

~ Kimi

ORIGINAL POST:


A lot of you are wondering what is happening with the corrupt save bug that causes the player to get stuck at a couple of different completion percentages.
Ever since we received the first feedback on this from our support team and forums we’ve being investigating the issue.

As usual our primary objective was to collect as much relevant information as possible through forums, customer support and so on. We managed to gather a lot of corrupted save games from console and PC users. Unfortunately, all of that data wasn’t helping to understand how the corruption occurs, only what the effect of the corruption was. After trying different hardware and settings for weeks we recently managed to reproduce the bug on a development kit. We are currently repeating the same steps on retail consoles and on PC. After that, we will be able to move on to the next stage where our studio team works on a solution for all platforms.

We fully appreciate that it’s a frustratingly long wait for those of you experiencing this bug. We’re keen to resolve this issue for you as soon as possible and we are absolutely committing all the resources we can towards achieving this.

This message has been edited. Last edited by: kimi_,

Thank you for the update. Information is always welcome.

Thanks for info.

So you are saying people stuck at 73% / 88%, Door won't open / Reuben not there / won't talk to me, etc, have the same root cause as someone whose save game file won't load?

That's interesting...

So does this mean that it is not going to be fixed in the next patch? How much longer are people going to have to wait and what kind of compensation is Ubisoft going to offer for the long wait? Is it even legal to still be selling a defective product?

quote:

Originally posted by Zyordius:
So does this mean that it is not going to be fixed in the next patch? How much longer are people going to have to wait and what kind of compensation is Ubisoft going to offer for the long wait? Is it even legal to still be selling a defective product?

Funny thing is, defective products usually get recalled, but rarely with entertainment items like music CD's and video games. In fact, I don't remember any video game in history that got recalled.

Of course, your made-in-China toys will get recalled because they fall in the hands of little children.... But so does Halo3. Then again, Halo3 isn't defective.

quote:

Originally posted by neilthecellist:
Funny thing is, defective products usually get recalled, but rarely with entertainment items like music CD's and video games. In fact, I don't remember any video game in history that got recalled.

Plenty of games have been recalled.

GTA: Vice City was recalled over the offending remark "Kill all the Haitans".

GTA: San Andreas was recalled over the Hot Coffee incident.

LittleBigPlanet was recalled/delayed over references to the Quran in a song.

There was an arcade game recalled after a player broke their arm using it.

quote:

Originally posted by neilthecellist:

quote:

Originally posted by Zyordius:
So does this mean that it is not going to be fixed in the next patch? How much longer are people going to have to wait and what kind of compensation is Ubisoft going to offer for the long wait? Is it even legal to still be selling a defective product?

Funny thing is, defective products usually get recalled, but rarely with entertainment items like music CD's and video games. In fact, I don't remember any video game in history that got recalled.

Of course, your made-in-China toys will get recalled because they fall in the hands of little children.... But so does Halo3. Then again, Halo3 isn't defective.

Oh wow. How long have you actually been playing games for?

Lots of games get recalled every year due to glitches, political correctness and generally whining fans.

From the outset, no save data corrupting glitch was apparent and so they left it. Of course by the time something had been confirmed, it was too late and had been sold by the bucketload (thanks to initially impressive reviews).

If anything, we should be blaming the games testers (people who are usually fans and not Ubi personnel) for not properly testing the game.

If there is one thing that I would like Ubi to look into, I'd like them to ensure that their test game has no internet connection for several days and for their 360 to still think it is defaultly 2005, and for them to repeatedly save the game as such. Mine only seemed to screw up offline, kinda like Bioshock.

Nailing down any specific constant should be easy, but this appears to be a greater problem than just one area. The game won't auto-corrupt at certain percentages according to whether you're online or offline so obviously those aren't linked, but at the same time, it still will seem to corrupt more often if you're offline, though that seems more random and not set to specific recurring numbers.

In my honest opinion, this is 2 separate issues that need to be sorted. At least this game doesn't get serious frame rate issues and constant draw lines appearing on the screen like Bioshock.

quote:

If anything, we should be blaming the games testers (people who are usually fans and not Ubi personnel) for not properly testing the game.

Lol, thanks for the laugh.

I'm not sure if this is being caused by the save game issue, but everytime I do a proper save (PC) and it finishes, my frame rate goes down dramatically and for a few seconds the game will freeze and do this stutter effect. the only way I manage to get past it is by doing quick saves, but even then that sometimes doesn't help

This is only started occuring halfway through the 2nd act

I don't think any other bug in gaming history is that sad like this one. Seriously, this is really sad, omg. But it's all about the money. I understand, sort of.

I used 3 save files, and just save on all 3 and i've been fine.

So does this mean that it is not going to be fixed in the next patch? How much longer are people going to have to wait and what kind of compensation is Ubisoft going to offer for the long wait? Is it even legal to still be selling a defective product?

They better give us some sort of compensation.I was looking to see if anyone has started a class action law suit.The product does not work properly and from reading all the message boards they will have plenty of people to start one

Eh?

I cannot think of any piece of software that is 100% bug free, including. business, games or O/s's....(including IBM's big stuff...

Most of the issues get sorted at some point and I wonder how many people have suffered life changing effects due to a bug in a game? Oh, none.

I agree it is frustrating but some of the things written make me smile... in a sort of ...condescending way.

£16 quid for a game (you may have paid more) is less than a few pints (if you are old enough..it is an 18 cert.) cheaper than a tank of fuel and so on....

Its a GAME..... I have come across one 'glitch' and worked around it to completion and have started playing it again differently. so exactly what hardship have you suffered due to any problems in the game? (this is rhetorical).

Mell

quote:

Originally posted by Mell1234:
Eh?

I cannot think of any piece of software that is 100% bug free, including. business, games or O/s's....(including IBM's big stuff...

Most of the issues get sorted at some point and I wonder how many people have suffered life changing effects due to a bug in a game? Oh, none.

I agree it is frustrating but some of the things written make me smile... in a sort of ...condescending way.

£16 quid for a game (you may have paid more) is less than a few pints (if you are old enough..it is an 18 cert.) cheaper than a tank of fuel and so on....

Its a GAME..... I have come across one 'glitch' and worked around it to completion and have started playing it again differently. so exactly what hardship have you suffered due to any problems in the game? (this is rhetorical).

Mell

The problem is that the Corrupt save bug makes it so people can not finish the game and almost all people have not been able to get around it. People played 65 bucks to play and finish a game. Also Ubisoft has been very unhelpful in the matter which makes it worse. The "hardship" is just that people got scammed out of 65 dollars(which most work hard for) plus the company continues to sell a defective product to unsuspecting customers and has not resolved a major issue that should have detected in the game before its release. If they spent more time testing and working on the game instead of over-marketing, over-hyping and rushing production then maybe they wouldn't have forum after forum of complaints.

This message has been edited. Last edited by: Zyordius,

Speaking of saved games, should I delete all my saved games from first run through, there taking up a lot of memory

quote:

The problem is that the Corrupt save bug makes it so people can not finish the game and almost all people have not been able to get around it. People played 65 bucks to play and finish a game. Also Ubisoft has been very unhelpful in the matter which makes it worse. The "hardship" is just that people got scammed out of 65 dollars(which most work hard for) plus the company continues to sell a defective product to unsuspecting customers and has not resolved a major issue that should have detected in the game before its release. If they spent more time testing and working on the game instead of over-marketing, over-hyping and rushing production then maybe they wouldn't have forum after forum of complaints.

This I agree with. Are people just blindly accepting the fact that consumers cant finish the game? Regardless, I just spent the last 2 hours of my life trying to finish up all of the safe houses in the northern district(I am on to the southern, but went back) and had the bug hit AGAIN!!!! 2 hours wasted for nothing!!!

I have put 50+ hours into a game, I cannot finish! If I, and the others who have hit this game crippling bug, dont receive some sort of compensation for this(Free GOOD single player DLC), I will be the first to file a class action suit on behalf of me and all of the other gamers for all of the time they put into the game only to have it all trashed because of this corrupt save issue... That should have never made it out of Ubisofts offices in the first place.

Once again, that is what happens when a company goes corporate. They lose all respect for gaming itself and only care about the bottom line. The fact that they only admitted that this bug was around(even though people had been screaming about it since launch) on January 22nd, should show every gamer out there how much Ubisoft respects the gaming public once a game is shipped.

I too got stuck at at the marina Bar at 88% on PC version. I then uninstalled and reinstalled the game and played from the beginning but in an entirelly different sequence of missions. when I got to 88% and killed the guys at the diamond mine and went to the marina....stuck again, same thing.

I did get a saved game from someone else on this forum and was able to load that and complete the game.

omg, I am so glad I finally read forum,couldnt find phone number for support and they wouldn't answer my email, same here, game wont load at about 88%,tried playing different ways still wont work, what a bummer too, I really liked this game, would've had no problems recommending it to people, but now............alot to be said.........and far as Ubisoft I'm greatly dissapointed that they have not a care about this matter, very sad,.......if it wasn't for the game enthusiast in myself I would not purchase from them again, but thats alot easier said than done, but ...if I was able to publish this in a gamers magizine and put it down enough for sales to drop they would fix bug then....