Ubisoft's latest system update has lock people out of their games

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Ubisoft's latest system update has lock people out of their games and now the product key binding won't update valid and purchased product keys.

They should FIX IT or refund purchases.

Support is no help, they said yes your product key is valid and that's it. They can **** well see there system is at fault.

Several log in attempts only gets you banned. Great work guys.

UNSATISFACTORY:(:(:(

[mr3b000d2010KSA]

Happened to me today :(, Please fix this or i want my money back !!!!

[Ubi-Mush]

Hi guys, if your ticket to technical support has not been resolved please re-open it by submitting more information. Technical Support are the only ones who can help with binding errors, we have no access to your accounts on the forum. If you do not contact them then they can't get an accurate number of how many this is affecting.

I have also reported this issue.

[mr3b000d2010KSA]

This will explain everything. http://www.shacknews.com/article/72293/some-ubisoft-games-will-be-unplayable-during-online-service-transfer

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Nope, that just explains what they are doing. It's not the service being unavailable.
The problem is their system won't accept valid product keys and the game won't start.

The key binding in the problem and the support won't answer even when sending ticketed support.

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]Recently you requested personal assistance from Ubisoft Support. Below is a summary of your request and our response.

We will assume your issue has been resolved if we do not hear from you within 48 hours.

Thank you for allowing us to be of service to you.

If your issue remains unresolved, please update your question by clicking HERE after reading the below response.


Been there done that...no answer only FAQ answers to stall for time..

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Other threads have people with the same key binding issue after the system was offline the other day..

FIX IT!!

[ericmlaine]

Could someone from Ubisoft please respond to this thread. An explanation and ETA of a fix would be very much appreciated. Even if you don't know...at least reassure us someone is working on it. This is the fifth day of the outage, I would imagine someone would have had time to draft up a response. Considering this is affecting your paying customers, I would expect to hear something soon.

[mr3b000d2010KSA]

omg please fix this, i already contacted tech support but u did not even read what i send you :( we want our money back

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From Ubisoft.....


Thank you for contacting Ubisoft Technical Support regarding Splinter Cell: Conviction
In order to respond to this email, please update this incident by clicking on the "Update Question" Button at the bottom of this page (Please do not create a new incident).

You have already created a ticket on this issue : 120621-000316
Please only update ticket 120621-000316. Do not create any duplicates.

This duplicate is now being put on solved.

Kind Regards,

Melodie
Ubisoft Technical Support.

WTF? I wouldn't have to create another incident if you answered the first one with a fix...geez

[ericmlaine]

Since Ubisoft is not willing to post any updates on this problem, I thought I would let everyone know that Technical Support has reassured me that the problem will be fixed by tomorrow and possibly as early as this evening. Apparently the issue is that the server rejects valid product keys, so obtaining a new one will do no good.

Considering paying customers can't even play this game, I would imagine Ubisoft's piracy rate has gone down to 0%. Congratulations!!!

There Ubisoft....took two minutes.

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I'd say in the process of updating and moving data between servers they have lost the product keys and decided to lock everyone out until they can get the keys from Steam and other backup stores the game was purchased.

The game was fine until they went offline the other day, 100% Ubisoft's mistake and they know it.
Ubisoft's Support team should go work at WALMART for their effort, useless replies with no answers just FAQ we already read before sending a support ticket.

[EvilPixieGrrr]

Ubi-Mush notified the team about it, I just gave them a lil' nudge so hopefully one of us will have an update for you soon.

[CooL-BoY2007]

any news? I still cant do anything with my game :s

[Ubi-Mush]

Hi, this issue is being investigated by technical support. Please ensure you open tickets about this and include as much information as possible.

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Opening tickets is crap as they haven't answer previous tickets for a week now..

No one can play their games and and we have heard nothing, investigating my a$$

Unacceptable

[Ubi-Mush]

Hi guys, the first email technical support send is an acknowledgement of your ticket quite often containing links to support pages, if they do not hear back from you they think the issue has been solved.

When sending tickets please ensure you have told them in as much detail as possible, when, how, where this issue occurs, what you were trying to do and any other information you feel may help.

Also if your issue hasn't been solved please re-open the ticket by adding more information to the original ticket, please do not open a new ticket.

[ericmlaine]

anti-piracy > customer

Since this is a fairly lengthy outage...Ubisoft should probably stop selling the game...at least I got to play it for a few days.

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Hi guys, the first email technical support send is an acknowledgement of your ticket quite often containing links to support pages, if they do not hear back from you they think the issue has been solved.

So it's up to us to keep onto them about this every 48hrs or they take it the problem is solved?
That's a lot of emails they won't have to reply to, very clever thinking by the Ubisoft support team.

SOME OF US DON'T HAVE THE TIME TO KEEP CHASING UBISOFT ISSUES EVERY 48HRS!
WE HAVE JOBS ..

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This just in from Ubisoft support:

First please go to the following location:

/Users/~/Library/Application Support/Steam/SteamApps/common/splinter cell conviction/Ubisoft/Ubisoft Game Launcher.app

Once you will find it please rename the app by adding letters OLD to word Launcher. Afterwards please download the launcher using the link below:

http://static3.cdn.ubi.com/orbit/launcher_installer/UbisoftGameLauncher.mpkg.zip

Afterwards please test the game again.

I tired it and got an ERROR code 1 as the Ubisoft launcher tried to open.

[Barney909]

This just in from Ubisoft support:

First please go to the following location:

/Users/~/Library/Application Support/Steam/SteamApps/common/splinter cell conviction/Ubisoft/Ubisoft Game Launcher.app

Once you will find it please rename the app by adding letters OLD to word Launcher. Afterwards please download the launcher using the link below:

http://static3.cdn.ubi.com/orbit/launcher_installer/UbisoftGameLauncher.mpkg.zip

Afterwards please test the game again.

I tired it and got an ERROR code 1 as the Ubisoft launcher tried to open.


Same here, got the same instruction. Installer just patches some unknown file somewhere, no option to point it at the Splinter Cell Steam App folder, if you rename the old Launcher file back to what it was, the launcher works but still getting the Binding error...
The installer doesnt work a second time either...
GAH! :(

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Ubisoft-*****..

I'm sure there are plenty of others out there having the same key binding issues that aren't on this forum or haven't posted.

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Still haven't fixed the issues with key binding.
Does Ubisoft actually look at their own forum?
You people can work out how take money for games, how bout working out a way to play them?
We shouldn't have to rename files, the problem is on your side, reset or do away with the key binding so we can play our games till you get it fixed.

[Barney909]

Has anyone heard anything from support since last Friday? Last I heard was the re-install Ubisoft Game Launcher advice, which I have now got working but only by digging into the installer package and extracting the Game Launcher app myself. However, this still does not fix the "Key Binding" problem.
I should note that I also have Assassin's Creed Brotherhood for Mac installed (also Steam) and the game launches fine, so there doesn't seem to be a problem with ports being blocked or anything like that.
Admins, could you give your team a little nudge to at least let us know what they're doing about it?
Thanks!

[ericmlaine]

Sounds as though this is affecting people who purchased the game through Steam. Tech Support has acknowledged nearly 50 cases of users unable to play Conviction. From what I can tell, there is very little (if any) communication between Tech Support and the people who are supposedly fixing the problem. Still no ETA for a fix and no indication that there will be some form of compensation.

[F1RAC3R]

Well, today I ran SCC (non-Steam) and it patched up to the new Uplay interface. More waiting time before being able to play now !!

Went in and found that my savegame was gone, so no complete game. Means no unlocked content. So in Deniable Ops I had the extra maps but none of the weapons, suits etc.
And of course as my profile was gone I had to remap all the keys again.

So how do I get all my stuff back Ubisoft ???? This isn't the first time you've done this with an update. Must I go online and get a hacked 100% savegame or use a pirated version ? This seems the only way to not be affected by all this crap !

I mean Jeeezus !

[EvilPixieGrrr]

I'll see if I can find out if there's anything new on this front.

[mr3b000d2010KSA]

they said it should work by now, but still no luck.

[mr3b000d2010KSA]

they said to me its should work now, but it did not

[F1RAC3R]

OK for those of you who think their profile has gone.... try this......

What Ubisoft are failing to tell us is that the location of the savegames have changed !!

So grab your savegames from the previous location 'C:\Users\(username)\AppData\Local\Ubisoft Game Launcher\savegame_storage\(whatever the foldernameis)\2\'

and move them to the new location, which in my case is, 'C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\savegames\10e1c740-ffb1-4026-a23b-5598bef7ae05\2'

Hope that helps ! Take note Ubisoft, this is what you tell people when they bombard you with emails on this !

Oh and always make backups folks. Of your old and new savegames, just in case.

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Finally,

It's fixed, no re-naming files, no key binding requests just back to gameplay..

Knew it wasn't us..

Thanks to whoevere..