Server not available - unable to play at all?

[BB_foxbox]

********** UPDATE **********

Please note that this thread is about a clearly identified issue that keeps some users (esp. from Australia) from creating/activating their multiplayer profile.
Unfortunately this leads to the "server unavailable" message which is also displayed for general connection issues.
The workaround for this problem is to log into the MyRealm (http://www.thesettlers.com/myrealm) site once - approximately one hour later your account should be "unlocked".

If your problem does not precisely fit this description it is most likely a different issue!
You can find some general hints on connection problems here (http://forums.ubi.com/eve/forums/a/tpc/f/3601083258/m/4651055548) - if that does not solve your problem you should get into contact with our support (http://support.ubi.com/) or post your problems in this forum (preferably in this order).

I will close this thread soon, when the workaround mentioned above is no longer needed.

You can find the original post below


Hi all,
since the problem seems to have disappeared for some of the affected players I'd like to have an up-to-date overview.

If you have never been able to start the game due to the "Server not available" message right after the initial loading screen please post:

1. Your account name (as entered in the UGL)
2. Your location & ISP
3. How you purchased the game (Steam, retail...)
4. Time of your last login attempt (ie last game start)

Thanks alot!

UPDATE:
We have tracked down the issue - it's a problem that occurs when linking your keys to the multiplayer profile.
Ubisoft GNS and TG-OPS are currently working on a solution - I'll keep you updated.

UPDATE:
We have "unlocked" those accounts which we could identify as having this specific problem (this process is automated to run hourly)
If this has solved the problem for you (sometime last week) we'd appreciate a short notice.
If your problem persists please make sure there's nothing else (http://forums.ubi.com/eve/forums/a/tpc/f/6061083365/m/4651055548) blocking your connection.

UPDATE:
One more thing: if you have changed your password - uncheck "Remember me" in the UGL (hit "Logout" after starting) somtimes it fails to notice the change...(and then wrongly displays "Server not available")

UPDATE:
The issue should be completely gone with the next patch.
Until then logging into the "MyRealm" site will "unlock" your account.

I will close & unsticky this thread after the patch release to avoid confusion with unrelated issues.

[BB_foxbox]

********** UPDATE **********

Please note that this thread is about a clearly identified issue that keeps some users (esp. from Australia) from creating/activating their multiplayer profile.
Unfortunately this leads to the "server unavailable" message which is also displayed for general connection issues.
The workaround for this problem is to log into the MyRealm (http://www.thesettlers.com/myrealm) site once - approximately one hour later your account should be "unlocked".

If your problem does not precisely fit this description it is most likely a different issue!
You can find some general hints on connection problems here (http://forums.ubi.com/eve/forums/a/tpc/f/3601083258/m/4651055548) - if that does not solve your problem you should get into contact with our support (http://support.ubi.com/) or post your problems in this forum (preferably in this order).

I will close this thread soon, when the workaround mentioned above is no longer needed.

You can find the original post below
<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">
Hi all,
since the problem seems to have disappeared for some of the affected players I'd like to have an up-to-date overview.

If you have never been able to start the game due to the "Server not available" message right after the initial loading screen please post:

1. Your account name (as entered in the UGL)
2. Your location & ISP
3. How you purchased the game (Steam, retail...)
4. Time of your last login attempt (ie last game start)

Thanks alot!

UPDATE:
We have tracked down the issue - it's a problem that occurs when linking your keys to the multiplayer profile.
Ubisoft GNS and TG-OPS are currently working on a solution - I'll keep you updated.

UPDATE:
We have "unlocked" those accounts which we could identify as having this specific problem (this process is automated to run hourly)
If this has solved the problem for you (sometime last week) we'd appreciate a short notice.
If your problem persists please make sure there's nothing else (http://forums.ubi.com/eve/forums/a/tpc/f/6061083365/m/4651055548) blocking your connection.

UPDATE:
One more thing: if you have changed your password - uncheck "Remember me" in the UGL (hit "Logout" after starting) somtimes it fails to notice the change...(and then wrongly displays "Server not available")

UPDATE:
The issue should be completely gone with the next patch.
Until then logging into the "MyRealm" site will "unlock" your account.

I will close & unsticky this thread after the patch release to avoid confusion with unrelated issues. </div></BLOCKQUOTE>

[D4rcos]

1. D4rcos
2. South Africa - Mweb
3. Steam
4. 7:30am SA time

[Jimah]

UGL account name: Jimah
Location: Sydney, Australia ISP: Internode
Steam purchase
Last login: 2036 AEDT (3 minutes ago).

I can get past the loading screen, however no matter what game mode I select (campaign, quick start single player, multiplayer, etc) as soon as the map loads I get an attempting to establish network connection error.
All birds/settlers/etc are motionless in the menu and in the map.

[bug1802]

1. bug1802
2. Australia - Westnet
3. Steam
4. 7:44pm AU time (10mins ago)

[mansen66]

Hi,
Mansen66
Bejing China, with VPN
Steam
~15 hours ago.

[JvdBerg80]

1. JvdBerg80
2. Cairns, Australia - "Optus Yes (ISP)"
3. Retail (JB-HiFi, Cairns)
4. 11:58 (Central European Time - CET)

We have a strong indication it is the CD key. Look at this (http://forums.ubi.com/eve/forums/a/tpc/f/6061083365/m/4651055548/p/8), starting by Bug 1802

Oooh, and .... you owe us an official statement

[zwonker]

1. zwonker
2. Adelaide, Australia / Internode
3. Retail DVD (JB-HiFi)
4. 1 min before posting this, 8.34pm AEST

never been able to play.

[Micco070890]

1. Micco070890
2. Denmark - TDC
3. Steam
4. 12:06 (Central European Time - CET+1) (2 min. ago)

[OzKao]

1. ozkao
2. Western Australia - Westnet
3. Steam
4. 6:00pm AU time

[lindab1977]

Never been able to start game due to "server not available"
1. lindab1977
2. Perth Western Australia, Westnet
3. Steam 25/03/2010
4. couple of minutes ago.

Still never been able to play since purchased, have update. Have lodged support ticket twice, still no response. What the HELL is going on?

[yan338]

Never been able to connect to server ("server not available")

1. yan338
2. Queensland Australia, Beagle Internet via ISPONE via Telstra
3. Steam
4. 8:34pm eastern Australian time (now)

[SimulationJunky]

Never been able to play. for 3 days now. over 30 attempts

1. SimulationJunky
2. Perth Western Australia iiNet
3. Bought through gamesplanet.com
4. Right now, 1 min ago, 10 min ago, 20 min ago and so on

[Unwashed]

1. Unwashed
2. Perth Western, Australia / ISP = IINET
3. Steam
4. 12 hours ago but I'm off home from work to be dissapointed yet again I'll bet!

[reapsta2010]

1 reapsta2010
2 perth, western australia ,iinet
3 steam
4 10:56 AM GMT (6:56 PM AWST)

my brother reports he got it to work by reinstalling and then forcing it to patch - steam doesn't display that there was a patch, so maybe this is an issue?

[klategan]

1. klategan
2. Johannesburg, South Africa - ISP:Telkom
3. Retail(kalahari.net)
4. Mon March 29 2010 4:00PM GMT+2

[thesis.k]

1. thesis.k
2. Bangkok, Thailand, ISP:TOT
3. Steam
4. 18:04 GMT+7

[sramota]

Steam being late with Patches?
Noooo :P

Looks like this is an issue of Digital downloads (and being in odd countries..)

Suggested solution: Provide a manual patch.

[johnnop]

1. Johnnop
2. Canberra, Australia
3. Retail, EB Games
4. 10.22pm Australian Eastern Time

[Malimber101]

1. malimber101
2. Cairns, QLD, Australia ISP Telstra
3. Steam
4 1830 AEDT


Some days you are the windscreen, others you are the bug...

[glenr1975]

1. Glenr1975
2. Perth, Western Australia
3. Steam
4. 8:43 pm AWST / 12:43pm GMT
ISP is iinet, www.iinet.net.au (http://www.iinet.net.au)
NEVER been able to log in.......

[pmarcin]

1. pmarcin
2. Perth, WA, ISP DODO
3. Steam
4. 09:30 pm AWST

[MichaelWTorp]

Sometimes it come in the very begining, other times I can play for 30 sec then it come with "Server not available"..

MichaelWTorp
Denmark - Kjærgaarden (Kjaegaarden)
Steam
15.50 29.03.2010

[benched]

1. bench_ed
2. Perth, WA ISP: Telstra Bigpond
3. EB Games Retail
4. 10pm UTC +8.00

Loads up to the horse splash page then Houses with Server not available msg.

[D4rcos]

Please tell us whats going on... this is getting beyond stupid now. We want an ETA on the fix.

[sramota]

<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by D4rcos:
Please tell us whats going on... this is getting beyond stupid now. We want an ETA on the fix. </div></BLOCKQUOTE>

Something is wrong,
they're working on it
and it will be released as a fix Soon(TM)

[reggie368]

1. reggie368
2. Reunion Island (French)
3. on the settlers7 official website through the "buy now" button
4. somewhere between 17:00 and 18:30 (GMT+4)

[reapsta2010]

<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content"> quote:
Originally posted by TAC_Phoenix:
Fixed the server unavailable problem for people in Australia. I have a mate who bought the game through steam, and his worked straight away. I logged on as his account, and it worked fine, logged back on mine and it still came up with server unavailable.

He logged on as me however, and he got straight in. So i tried to log in as me, after he did, and now mine works. So whatever allows his computer to login, unlocked my key or whatever, and i am now able to play.

So if you know someone who's copy works, get them to log in with your ubisoft account, and you will be good to go.

good luck to everyone
</div></BLOCKQUOTE>


THIS REALLY DOES WORK, Just tested it with me and my brother's account and it's fine.

Seriously, this works for the Australian "Server not found" error.

I can probably now do it for others...

[sramota]

And as a friendly reminder:
NEVER EVER give out your ACCOUNT details to ANYONE you don't trust fully.

There's enough issues without having a flood of posts about scamming. http://forums.ubi.com/groupee_common/emoticons/icon_wink.gif

No offense reapsta, I'm not pointing fingers,
just consider it a pre-emptive strike against scams!

[erik9313]

1. erik9313
2. Halmstad, Sweden - Telia
3. Retail
3. 18:04 2 min ago

[xms123]

xms123
South Africa: Imaginet & Mweb
Retail
Around 18:00 GMT+2 29/03/2010

[reapsta2010]

<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by sramota:
And as a friendly reminder:
NEVER EVER give out your ACCOUNT details to ANYONE you don't trust fully.

There's enough issues without having a flood of posts about scamming. http://forums.ubi.com/groupee_common/emoticons/icon_wink.gif

No offense reapsta, I'm not pointing fingers,
just consider it a pre-emptive strike against scams! </div></BLOCKQUOTE>

No that's good advice for anything on the internet. I just got excited about playing the game finally.

[deja4t9]

1. deja4t9
2. Albany, WA - Australia. ISP: iiNet.
3. Steam
4. 1:20am (10 minutes ago)

[capt_osito]

1 capt_osito
2 Arizona, USA - Qwest ADSL
3 Retail (gamestop)
4 10:00am MST half hour ago...

[Weebo1986]

1. Weebo
2. Finland Isp: Telia Sonera Finland
3. Not purchased, DEMO
4. 1min ago

[roigaard]

1. roigaard
2. Denmark, TDC
3. Steam
4. 20:55 CEST

[baker0407]

1. baker0407
2. Pennsylvania, USA - Verizon
3. Retail
4. 3:30pm eastern

[arcanej]

1. Arcanej
2. South Africa - Neotel
3. Retail
4. 09:30 PM SA time

[Soulkeeperx78]

1. Soulkeeperx78
2. Arizona, USA - Comcast
3. Steam
4. 12:44pst

First time it has happened to me

[Andyh1ll]

1. andyh1ll
2. UK / BE
3. Retail
4. 8.55 GMT 29/03/2010

[GameOverRIP]

1. GameOverRIP
2. Adelaide, South Australia - Telstra Bigpond
3. Games Shop (Retail DVD) ie not online
4. 7:30am ACST 30/3/2010
never been able to login to the live version, played demo b4 i bought the game last thursday

[GameOverRIP]

<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by GameOverRIP:
1. GameOverRIP
2. Adelaide, South Australia - Telstra Bigpond
3. Games Shop (Retail DVD) ie not online
4. 7:30am ACST 30/3/2010
never been able to login to the live version, played demo b4 i bought the game last thursday </div></BLOCKQUOTE>

Will try again a bit later, as it seems i have to do a total reinstall, the game won't load at all now, just gives a Game Launcher error (missing parameters/Unable to launch)

[Dijad]

1. Dijad
2. Houston, TX, USA AT&T DSL
3. Wal-Mart (retail DVD)
4. 4:50pm CST march 29, 2010
I got the server not available first 2 tries, was able to play few times for a few hours after that, then server not available since that same night. Have tried many, many times over the past few days to no avail.

[Boelaske]

1. Boelaske
2. Belgium, ISP: Telenet
3. Steam purchase
4. 00:20

[erp_69]

1. erp_69
2. Portugal - MEO
3. Retail - DVD ROM - Amazon.co.uk
4. 23:50 GMT

[ailefroide]

<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by BB_foxbox:
Hi all,
since the problem seems to have disappeared for some of the affected players I'd like to have an up-to-date overview.

If you have never been able to start the game due to the "Server not available" message right after the initial loading screen please post:

1. Your account name (as entered in the UGL)
2. Your location & ISP
3. How you purchased the game (Steam, retail...)
4. Time of your last login attempt (ie last game start)

Thanks alot! </div></BLOCKQUOTE>
1. ailefroide
2. Cambridge, MA, USA; Comcast
3. Downloaded on GameTree online
4. 6:40 pm

[Jimah]

<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by Jimah:
UGL account name: Jimah
Location: Sydney, Australia ISP: Internode
Steam purchase
Last login: 2036 AEDT (3 minutes ago).

I can get past the loading screen, however no matter what game mode I select (campaign, quick start single player, multiplayer, etc) as soon as the map loads I get an attempting to establish network connection error.
All birds/settlers/etc are motionless in the menu and in the map. </div></BLOCKQUOTE>

After changing my UGL password, I now have the same server unavailable message directly after the girl on the horse screen as most others have.
Last login attempt: 5 minutes ago (0957am AEDT)

Never been able to play

[isobel8]

1. Isobel8
2. Perth, Western Australia, iprimus
3. Retail
4. 7:05am (UTC+08:00) Perth

[knightseal85]

1. knightseal85
2. Kansas City, MO - AT&T
3. Steam Purchase
4. 3:00 AM CST 29/March/2010 (-5:00 GMT)

"Server Not Available. Please Try Again Later!"

[Lx132]

1. Lx132
2. Brunei Darussalam
3. steam
4. 7.10am

[kathyann63]

Hi,
kathyann63
Australia - Bigpond Wireless Broadband
purchased from retailer "Game"
last log on 11:08 am

Have never been able to play game (server not available)

[thesaint200910]

thesaint200910
MA, USA
Steam
29th March
NEVER been able to play ****ed
:"server not available"

Last time I am buying a UB game before checking

[wnhayton]

1. wnhayton
2. McKinleyville, CA ISP = AT&T
3. Steam digital download
4. moments ago 3/29/10
I was only able to log on one time since i bought the game last Friday 3/26/10, otherwise just "Server Not Available" message over and over.

[VladePsyker]

1. VladePsyker
2. Victoria Australia (ISP Telstra Bigpond)
3. Steam
4. 30th March 6:49pm AEST (still can't play) UPDATDED

Never Been able to play "server not avialable.
support ticket also submitted with relevant txt files requested

Updated

[Schuu]

1. Schuu.. whats UGL?
2. Qld, Australia, 4132 (isp is internode)
3. Steam
4. 2:30pm

on a additional note my game doesn't even load says it can't connect to the ubi master servers is this related to what we are talking about.. i haven't been able to pay since i brought it and beening trolling forums and searches for a answer that doesn't seem to be available yet

[lordkrell]

1. lordkrell
2. Melbourne, Australia - iPrimus
3. Retail (JB hiFi, Camberwell)
4. 3:40pm (AEST)

[gar77]

gar77

Batemans Bay Australia

Retail

5 mins ago

never being able to play game "Server not Available"

[gar77]

gar77

southernphone.com.au

[FlyntFire]

1. FlyntFire
2. Tasmania, Australia - Internode
3. Steam
4. 4:40PM AEST

This wouldn't be happening if you hadnt have put in this bull**** DRM, where the hell do i get my money back?!

[FlyntFire]

And another thing - Give us a ****en update or est time so we know when we can play this game. Although my expectations are already lowered since I HAVEN'T EVEN PLAYER THE GAME ONCE

[Unwashed]

<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by Unwashed:
1. Unwashed
2. Perth Western, Australia / ISP = IINET
3. Steam
4. 12 hours ago but I'm off home from work to be dissapointed yet again I'll bet! </div></BLOCKQUOTE>

I tried roughly every 20 mins from midnight to 6am this morning.... still nothing.

I want my money back http://forums.ubi.com/groupee_common/emoticons/icon_frown.gif

[Caesarion14]

1. Caesarion14
2. Saint-Petersburg, Russia - Beeline
3. Steam
4. (11.45 Moscow time)08.45 - Greenwich time.

[Eve.au]

1. eve.au
2. Mount Isa, Queensland - Telstra Bigpond Wireless
3. Retail - EB Games
4. 5.45pm (15mins ago)

[Blackster-dk]

Guys yesterday when I tryed to start the game it said it for the first time too. I was like NO!.. I continued to log in for about 4 hours every 15 mins. nothing...

Then I started the game but clicked logout in the little window that pops up. Logged in again and started it. It solved the problem. I belive it would have continued with the "Server not avalible" message if I didn't relog in the pop up window. That's why I thought I would post here, it relates. If that same thing would have happened to me the first time I would properly never have been able to log in.

It Happened to me this morning again, did same thing, relogging and it stopped saying it.

I really hope this info can be used so you guys can get your game working http://forums.ubi.com/groupee_common/emoticons/icon_smile.gif

Btw..
I coulden't play any online games before i opened and forwarded the UPD ports. I Thank you for the post explaining that part http://forums.ubi.com/groupee_common/emoticons/icon_smile.gif

Sorry for my crappy english http://forums.ubi.com/groupee_common/emoticons/icon_frown.gif

Edit: I'am sorry if I wasen't supposed to post this message here, just wanted to be sure the people with the problem read it http://forums.ubi.com/groupee_common/emoticons/icon_smile.gif

2d Edit: Oh yea, just saw someone already made a post. Could a moderator move my post? sorry about posting here http://forums.ubi.com/groupee_common/emoticons/icon_smile.gif

[boicupid]

Hey installed the program on Saturday 28th and still have not been able to play.

1. boicupid
2. Perth, Western Australia - Telstra Bigpond Wireless
3. Retail - EB Games
4. 16:30(Australian Western Standard Time)

[GameOverRIP]

<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by Blackster-dk:
Guys yesterday when I tryed to start the game it said it for the first time too. I was like NO!.. I continued to log in for about 4 hours every 15 mins. nothing...

Then I started the game but clicked logout in the little window that pops up. Logged in again and started it. It solved the problem. I belive it would have continued with the "Server not avalible" message if I didn't relog in the pop up window. That's why I thought I would post here, it relates. If that same thing would have happened to me the first time I would properly never have been able to log in.

It Happened to me this morning again, did same thing, relogging and it stopped saying it.

I really hope this info can be used so you guys can get your game working http://forums.ubi.com/groupee_common/emoticons/icon_smile.gif

Btw..
I coulden't play any online games before i opened and forwarded the UPD ports. I Thank you for the post explaining that part http://forums.ubi.com/groupee_common/emoticons/icon_smile.gif </div></BLOCKQUOTE>

Thats just a hit and miss coincidence http://forums.ubi.com/groupee_common/emoticons/icon_smile.gif logging out and back in does nothing but restart the syncing process.

How do you know it wouldn't have proceeded with the server not available bit if you didn't let it.

as for the port forwarding bit, that should not be required except in extreme cases, 99% of software will do it for you. opening ports did nothing for this game, maybe it is one less thing thats part of the total issue but it is not a fix

But hey if it worked for you gratz. http://forums.ubi.com/groupee_common/emoticons/icon_smile.gif

[GameOverRIP]

Oh yeah forgot, i tried it out of curiosity and it did nothing new.

You may have just been part of the lucky ones that can now connect that couldn't b4

[jehzual]

1. Jehzual
2. Central Queensland, Bigpond
3. Retail
4. 8:10pm 30/03/10

[garrett6034]

Im the US, in West Virginia

I have a Hughs Net connection.

The game is installed on my New mac, software updated all the works

I still cannot get it to go past server unavailable at all.

Iv had the game for a few days now without it ever working. Im about to try putting on the old black eye patch at this point. If folks know what that means.

Iv paid for something that does not work so at all. First and last time I buy from this company again.

Another long time customer is now lost.

[khaaqshy]

<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">1. Your account name (as entered in the UGL)
2. Your location & ISP
3. How you purchased the game (Steam, retail...)
4. Time of your last login attempt (ie last game start) </div></BLOCKQUOTE>

1. Khaaqshy
2. Australia, Bigpond
3. Retail
4. 9pm EDST

[SomeGen]

1. SomeGen
2. Perth, Australia. iiNet
3. Steam
4. 6:30pm (UTC+8) 30/3

[lostbynature]

<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">r </div></BLOCKQUOTE>
1. lostbynature
2. South Africa (afrihost)
3. retail
4. 12:32 PM RSA time

[ipsumFR]

1. ipsumFR
2. France (Dartybox)
3. Retail
4. 12:30 pm (GMT +1)

My IP adress is set on DMZ. I have a mac, no firewalls activated on my computer nor on my NAT.

[saigang]

1. saigang
2. Singapore, Starhub Mobile Broadband (Max online Surflite)
3. Retail
4. 6:50pm (GMT+8)

Getting the "server not available" screen since purchase

[av000]

1. av000
2. South Africa - MWEB/Webonline
3. Retail
4. 30/3/2010 - 14:20 (GMT+2)

[Jez162]

<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">1. Jez162
2. Australia, iiNet
3. Steam
4. 8.55pm WST (GMT+8) </div></BLOCKQUOTE>

[KitsuneRisu]

1. KitsuneRisu
2. Singapore, Singnet
3. Steam
4. March 30th, 9.15 p.m. (GMT +8)

EDIT: As of around 10 p.m., I managed to log in after many many repeated tries. Since then, it's worked intermittently. I have no idea what triggers it to work, but I can get in maybe once every five tries. Before this, I have not ever been able to get past the usual message.

[D4rcos]

Still no fix... 5 days... you have got to be kidding me.

[HarpMaiden]

1. HarpMaiden
2. Perth - iiNet
3. Retail
4. 9.30pm GMT+8

Never Worked 'Server Not Available'

[hardcorepawn74]

1. Hardcorepawn74
2. UK, Bethere
3. Retail
4. Never Worked, (tried 2 minutes ago @ 15:35 gmt)

[Unwashed]

Still nothing.... I have tried every single thing that people claim to have worked for them and nothing.... I almost can't believe how **** this is....

[ArchaneUK]

1. ArchaneUK
2. UK - O2 Broadband
3. Retail Copy - Play.com
4. GMT 19:00 on 29/03/2010

It would be nice if some forum admins would actually reply to the paying customers about when these issues will be resolved. Just remember that when we purchase your games we keep you in the job.

[Ryguy1988]

1. Ryguy1988
2. South Africa - Mweb/telkom
3. Retail
4. 17:30 30/03/2010

I bought this on the 27th and nothing since then. Not even a log in/ log out box like posted earlier on.

[Maevi]

Maevi
Brazil - Virtua
Steam (today)
5 minutes ago

Plz fix this asap

[Unwashed]

MY GAME WORKS!

OK this seems totally f'ing random to me so idk if BB fixed it or what but:

I was playing around with my WINDOWS Firewall and noticed 2 things:

1 - I had previously (a long time ago) UNTICKED the exception for remote desktop

2 - My torrent program had sucked up a services port at 22323

So I tick the exception for RD and untick the services port on my lan settings (in firewall/advanced) that the torrent program was using.

(OK at this point I was desperate and changing things at random)

So I log in to S7 and BAM.... the DAMN THING WORKS!.. started a mission everything...

AGAIN - this seems totally random to me.

.....but my game is working... if it stays connected for a decent amount of time I will be happy but this is the first time I have EVER been able to start a game.

[erp_69]

I've managed to play in another pc.
Then they updated the game launcher ( 5 min ago ) and I can't play anymore.

"Network problems.
Try again later"

I'm beginning to question: Do they Know what to do ? Or do they just keep piling the s***t

[Ricutzus]

1. Bucharest - Romania
2. Clicknet 20MB ADSL line
3. Retail copy
4. Just brought the game from store , got home and well, no chance to play it seems. 30.03.2001 20 CET

LOL guys, i just hope you corect the mess, it's not what someone who just brought your game expects when he just get home with the package eager to play the game http://forums.ubi.com/groupee_common/emoticons/icon_frown.gif

[scootermatt]

s******matt
nyc time warner cable roadrunner
retail
3/30/10

http://forums.ubi.com/groupee_common/emoticons/icon_mad.gif

[NeuS_RhaN]

Never been able to start.

1.) Neus_rhan
2.) Norway, Holmestrand - Telenor
3.) Retail
4.) 20.12 Oslo time.



*EDIT* I actually got to the menu now, it's 20.28 http://forums.ubi.com/groupee_common/emoticons/icon_biggrin.gif

[sww_sww_sww]

I didnt have trouble till today, half an hour ago. Did some cleaning/dishes and just now there was an update for the launcher and the game works again http://forums.ubi.com/groupee_common/emoticons/icon_smile.gif

[SlowCreed2]

Slowcreed2
The Netherlands, Leeuwarden
Retail
30/03/10 (2 min ago)

http://forums.ubi.com/images/smilies/disagree.gif

[Viz79]

1 Viz79
2 London - Virgin Broadband
3 Retail
4 21:00 30 March (2 mins ago)

No known issues to date but getting network problems message. Not pleased at all.

[haishan_cat]

haishan_cat
The Netherlands
Retail
30/03/10 CET 22:00

never had problem until today... i hope ubi will not let everybody wait too long!!

[Arundo]

1. Arundo
2. The Netherlands - Ziggo
3. Steam
4. CET 22:10 30-03-2010

Can I get a refund to buy a non ubisoft game from Steam ?

[hame14]

This is bloody unbelievable!
Even if you just wish to play a standalone game, you cannot enter of the network probs.
Frikking moronic.
This game is not a mmorpg, for crying out loud!

[warysandman]

would this problem also prevent me from successfully activating my game, and giving a reply of activation code already in use ???
Thats what i am getting, and i having managed to get any further http://forums.ubi.com/images/smilies/bigtears.gif

[vladeanum]

1. vladeanum
2. UK - Virgin Cable Boadband (50Mbps)
3. Retail/Game
4. 20:00,20:15, 20:35, 21:00 30-03-2010

PS: You are f***ing kidding me! I'm fuming!!! Ive paid £30 for a NON-USEABLE product!!! I've written to Which (consumer association) about you! I want my money back and compensation for delivering a faulty product!

[Smidstrup]

1. Smidstrup
2. Denmark
3. Steam.
4. CET 22:2030-03-2010

Seriously. If this problem persist tomorrow, I will recall the what I paid for the game according to EU law.

[karandras18]

1 hiver18
2 Falck - France - FREE
3 steam
4 09:30 PM - GMT+1 (Paris)

[louisb200780]

Who is looking at this problem?? This is not acceptable at all after you have bought a game and you can tplay it due to server porblems!!

Please release patch to play offline!!!!!!!!!!

[Parlek]

1. Parlek
2. UK, ISP BT Broadband
3. Retail
4. Never been able to log in.

[Scottymack1972]

scottymack1972
UK - Nildram
Retail
29th March 11:00 pm GMT

[Parlek]

Parlek again.

I've bought installed and updated this game all of which has taken far longer then should really be neccessary.

I finally managed to sit back in my chair and having had to locate the game because no desktop icon is created, I have to endure a Server not Available message.

This game is going to have to improve to be worth the effort so far.

[Daedle]

1. Daedle
2. Denmark, Fullrate
3. Retail
4. 30. march around 3 pm just after install.

[percevalBxl]

percevalBxl
Brussels Belgacom
Retail
Right now ! March 30, 22:30 GMT

[Parlek]

Parlek,

I appear to be online now!

[johnnop]

OK, I am no tech head, so I seriously do not know whats going on, However....
I bought the game on Saturday, have not been able to play it at all. I am consistantly getting the Cannot connect to server box.
I have a wireless router at home, a belkin one.
Today I decided to bring my laptop to work, the laptop i loaded the game on to. Connected to the internet through the cable i have on my desk and low and behold, the thing works! What the hell? Like I said, I have no technical knowledge but it could be a router issue. I know all the trouble shooting BS...serioously have no idea how to do it. Along with that, it seems some people have trouble the router/hard line change over with no effect.
Anyway, i wish i could play this at work but alas, unfortunately work do not pay me to play games all day.
Anyway, just thought i would post this up and see if anybody else has had tried it with success.

[ReaverKWL]

1. ReaverKWL
2. Edinburgh,United Kingdom
3. Amazon.co.uk
4. couple of minutes ago.

[GameOverRIP]

<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by johnnop:
OK, I am no tech head, so I seriously do not know whats going on, However....
I bought the game on Saturday, have not been able to play it at all. I am consistantly getting the Cannot connect to server box.
I have a wireless router at home, a belkin one.
Today I decided to bring my laptop to work, the laptop i loaded the game on to. Connected to the internet through the cable i have on my desk and low and behold, the thing works! What the hell? Like I said, I have no technical knowledge but it could be a router issue. I know all the trouble shooting BS...serioously have no idea how to do it. Along with that, it seems some people have trouble the router/hard line change over with no effect.
Anyway, i wish i could play this at work but alas, unfortunately work do not pay me to play games all day.
Anyway, just thought i would post this up and see if anybody else has had tried it with success. </div></BLOCKQUOTE>

Definately a "routing" issue, just not a specific router on end user.

I have a D-Link wireless router, i only use for convenience hacing a PS3, Laptop and my mobile all needing use of the net randomly aswell as my desktop thats connected most of the day. I thought of that router possibility and connected straight to my cable modem via ethernet cable to desktop, which had absolutley positively . ........ No effect other than my PC's internet wasn't running through the router.

[lordkrell]

1. lordkrell
2. Melbourne, Australia - iPrimus
3. Retail (JB hiFi, Camberwell)
4. 8:46am (AEST)

Still nothing here...

[zwonker]

FINALLY, got an answer from UBI tech support which I submitted a ticket to on Friday.

<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Hello there,

We are aware of the problem, our technician are actively working to solve the issue.

We apologize for any inconvenience this may have caused you.


Kind regards,
Alessandro
Ubisoft Technical Support </div></BLOCKQUOTE>

well duh...

[Cobalt22]

1. Cobalt22
2. Manchester,UK/Eclipse
3. Retail DVD/Play.com
4. 22:00 gmt 30/3/2010

[Jimah]

<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by zwonker:
FINALLY, got an answer from UBI tech support which I submitted a ticket to on Friday.

<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Hello there,

We are aware of the problem, our technician are actively working to solve the issue.

We apologize for any inconvenience this may have caused you.


Kind regards,
Alessandro
Ubisoft Technical Support </div></BLOCKQUOTE>

well duh... </div></BLOCKQUOTE>

Thats more than Ive received. Not very helpful but at least a start.
Whats really annoying me the most still is not a single annoucement from Ubisoft. It would take a minute or less to put up a quick announcement on their home page.

[cheukphung]

1. cheukphung
2. London, UK. ISP: PlusNet
3. Retail DVD
4. 01:10am

Just bought the game yesterday and couldn't play even once.

[isobel8]

1. mw4121
2. Perth Western Australia iprimus
3. EB games (retail)
4. 7am

[Kinkykel]

1. Kinkykel
2. Devonport Tasmania Australia, Westnet
3. Steam
4. 1210pm

[Unwashed]

<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by Unwashed:
MY GAME WORKS!.............................
.......................... if it stays connected for a decent amount of time I will be happy but this is the first time I have EVER been able to start a game. </div></BLOCKQUOTE>

I've really been trying to get the game to fail again... it seems that all of a sudden I have a completely stable, working game.

This still seems totally f'ing random.... it doesn't make sense that any of the changes I made at the time it worked should have had any effect but here I am 4th mission into the thing and thats after multiple restarts and putting some moderate load on my connection.

the 3 things I did before it started working:

- opened up a udp in/out port on my router between 21000 - 29999

- enable exception in WINDOWS firewall fore Remote Desktop

- Disabled my torrent app SERVICES port in WINDOWS firewall/advanced/settings (on the firewalled connection)

Again, I have no idea why any of this might have worked because it doesn't make sense to my feeble mind. But I'm playing and before I have never been able to log on...

GL all... i hope everybody gets to play ASAP...

[azt8g]

1. azt8g
2. Philippines - Infocom
3. Retail
4. 9.20 AM Philippines (UTC+08:00)

you better have an official statement.
Money spent on game that does not work Sucks...

[zwonker]

just in case ppl haven't seen this from the 1st post..

UPDATE:
We have tracked down the issue - it's a problem that occurs when linking your keys to the multiplayer profile.
Ubisoft GNS and TG-OPS are currently working on a solution - I'll keep you updated.

[GameOverRIP]

Fingers, Toes and whatever will bend is crossed
Anger still rising http://forums.ubi.com/groupee_common/emoticons/icon_smile.gif

[lordkrell]

1. lordkrell
2. Melbourne, Australia - iPrimus
3. Retail (JB hiFi, Camberwell)
4. 3:00pm (AEST)

Still the same here. Hope they sort it soon... http://forums.ubi.com/groupee_common/emoticons/icon_smile.gif

[Sally319]

1. Sally319
2. Australia, OPTUSNET
3. Retail
4. 1400 Eastern Australian Time

Goes without saying but seriously unimpressed.

[Alilass]

1. Alilass
2. Perth, Western Australia, OPTUS DSL2
3. Retail The GAME shop
4. 9.00am WST today (Wednesday 31 March)

I am using FIREFOX browser and can no longer access the forums using that browser - we have switched our default to IE but this was after installation of game - is it possible that Firefox is causing the problem? My other theory was that if might be happening to those who had existing log ins with UBIsoft before registering the Settlers7 game - if this was causing the conflict - but looking at Reg data on the forum this doesn't seem to be the case? I just realised that my reg data is the date I registerd the game and not when I joined UBIsoft - but others have dates that are years ago.

[Vhaine]

1. Vhaine
2. Australia - iinet
3. Retail
4. Wednesday 31 MArch 2:28pm WST

[Camo1976]

1. Camo1976
2. Loc: Australia, ISP: Telstra Bigpond
3. Retail, The Hut UK.
4. 1735 AEDT

[Jessky1983]

1. Jessky1983
2. Loc: Australia ISP: Telstra Bigpond
3. Retail, The Hut UK
4. 1730 AEDT

[IsoElukka]

1. IsoElukka
2. Finland, Tampereen Puhelin
3. Retail
4. 10:58, GMT +2

[GameOverRIP]

Don't think it's a browser causing woes, other than viewing these forums. I had to go the other way around. the forums on IE wouldn't display and function properly. Firefox they work alot better

There is something that may well be linked to everything else though, the ubisoft site in general keeps telling me often im not logged in when i goto post or click on links, but then sais i im already logged in and to log out and back in again only to get a System Error page half the time.

[erp_69]

I think it all as to do with wireless computers.
I installed the game in a desktop and it works fine.
If this is correct it has to do with the router's firewall.

[boicupid]

Why is it 6 days after release of this game in Australia we are still not able to play this game??? This is ***king bull***t.

There is no official word from Ubisoft as to why the problem is and what is being done to fisx this. The only responses I have seen floating around the internet are, "we are aware of the problem and we are looking in to it"...........sorry but thats not ***king good enough.

Why is it we cannot even play a single player game, that in theory shouldnt require an internet connection.

It would be nice to have some answers real soon and also a patch so that you dont have to connect to the servers.

I've always been a big fan of Settlers and I did have problems with Settlers 6, I should of taken that as a sign and not bothered to waste my money on Settlers 7. If and when I am able to play this game I doubt I will be able to enjoy knowing that I have wasted 6 days of trying to get the game to work and going through forum after forum trying to find answers when all I should be able to do is go to the Ubisoft website and see some kind of official word as to what the problem is.

I wonder how many other Australians there are out there that are as frustrated and fed up as I am.......

[ipsumFR]

Well, I contacted the French ubi support yesterday. After asking me a lot about my network settings, they eventually asked for my CD key and my login. I don't know if they did something with that or if they are working on their servers but now it just works, both on mac and pc.

Good luck to you all, I hope you'll be all able to play soon.

I won't complain about ubi support because I had the game yesterday, and I waited less than a day for it to work (although i'd have appreciate not to wait at all). They were quick and correct to me.

However I understand fully the growing anger here on this forum.

Hope to see you on multiplayer soon!

[GameOverRIP]

<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by erp_69:
I think it all as to do with wireless computers.
I installed the game in a desktop and it works fine.
If this is correct it has to do with the router's firewall. </div></BLOCKQUOTE>

Nope, i did the non wireless route connected straight to cable modem and had no effect.

It's an issue relating to linking our keys with our multiplayer profiles, has nothing to do with our end.

That doesn't cover the rest of the crap that will happen when we even get into the game, but the connection issue is that.

BB_Firefox already pretty much admitted it's an issue on there end.

[droled]

1. droled
2. Sydney Australia, Internode
3. Gametree Online Mac version
4. 11:00 pm Australia Eastern time

Never been able to log on

[LastAnyx]

Hey guys and gals!

I had a similar problem - "Server not available" message. I checked logs on my D-Link wireless router and it showed, that several connections bounced off when I tried to launch Settlers 7.

I don't know if this helps anyone, but if you have a D-Link router you may want to try to set a DMZ (Demilitarized Zone) in the Advanced tab. Just mark Enabled, type in the address of your computer and click Save Settings. It worked for me. Now I can play the game.

Cheers!

[yan338]

Well my Ubisoft Game Launcher just updated itself, but I still get the same 'server not available' message.

[Micco070890]

It actually worked for me. Thanks for the help! http://forums.ubi.com/groupee_common/emoticons/icon_smile.gif<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by LastAnyx:
Hey guys and gals!

I had a similar problem - "Server not available" message. I checked logs on my D-Link wireless router and it showed, that several connections bounced off when I tried to launch Settlers 7.

I don't know if this helps anyone, but if you have a D-Link router you may want to try to set a DMZ (Demilitarized Zone) in the Advanced tab. Just mark Enabled, type in the address of your computer and click Save Settings. It worked for me. Now I can play the game.

Cheers! </div></BLOCKQUOTE>

[LastAnyx]

I'm glad I could help, Micco070890. http://forums.ubi.com/groupee_common/emoticons/icon_smile.gif

[theusedstory]

game loads and then all i see is picture of the town and the server message problems

1. theusedstory
2. Perth Australia, telstra bigpond
3. steam online
4.12.00 eastern standard time

[Kinkykel]

personally opening my machine up to a DMZ wouldn't be my first choice. If you're gonna run your router on a DMZ don't do it for extended periods of time.

I'm still stuck myself.. still can't get in.

[pbenetti]

1. pbenetti
2. South Africa - mweb
3. Retail
4. 4:50 pm

[Tyronius89]

Hi.

UGL = Tyronius89
Location = England
ISP = Virgin Media
Last login attemp = 17:15 GMT

[amirek]

1. amirek
2. UK, Isp NTL
3. purchased online
4. couple of minutes ago, been able to play earlier today but now keep getting the error

[sabrina.dayez]

1 . sabrina.dayez
2. Orange France
3 . En magasin a Auchan
4 . 31/03/2010 18h30 18h35 18h40 18h45 ....

[Spucknapf]

1. Spucknapf
2. CH, ISP Swisscom
3. Buyed over Steam
4. was able to play earlier today but now keep getting the error

[BlumiF]

1. BlumiF
2. Germany - Frankfurt/M ISP: Alice
3. Steam Store
4. 18.45 GMT

[tredfern]

1. tredfern
2. US - Click
3. Steam
4. 9:40 PST, never been able to play

[ben55551]

1. ben55551
2. England and talktalk
3. PCworld
4.5:50pm GMT

[paul2437]

1 paul2437
2 UK Bt internet
3 Retail boxed
4 1730 Local

[Sellotape]

1. Sellotape
2. Germany - Bad Driburg ISP: Unity Media
3. Steam Store
4. 31.03.10 18:45 GMT

[mark.stanbrook]

1. mark.stanbrook
2. England and Demon
3. DVD Retail version (Game)
4. Right now

Just bought it today...

[falathorn]

1. falathorn
2. Finland / ISP: Elisa Oyj
3. Purchased: Online (CDON.com)
4. 20minutes ago from the post.

[Bergendorff]

1.Bergendorff
2.Sweden (Bredbandsbolaget)
3.Retail/Online (Cdon.com Download)
4.18.30 GMT +1

Started the game got in just fine made my profile changed the graphics and when i restarted i could no longer play the game...

[vladeanum]

Seriously I'm very ****ed!

I bought the game on Saturday and I haven't been able to play for more than 20-30 mins due to server problems, newwork screwups and game simply crashing!

Same story with Silent Hunter 5 - not only a ****-poor game (rushed out of development at least 6 months before completion, DRM practically didn't let me play it)! And if you don't believe me, have a look at gamespot.co.uk - they got 5/10 for that poor excuse of a game!

So in 2 weeks Ubi stole £60 from me. Considering how many people complained, I think they finally managed to bury their company. With all the excuses in the world, if I pulled such a stunt at work I'd find myself out of a job and the company in a potentially endless litigation suit.

I think by trying to avoid a few desperate kids trying you poor excuse of a game out of a torrent site, you actually managed to get paying customers out for good. I am not wasting a dime on your products (and I dont' care how many "we're terribly sory" emails I get from you. I'm sorry but you screwed this one up beyond repair!

PS:
Sincere advice: put up a patch within 24hr that would eliminate this imbecile continous DRM idea. Lots of people have lawyers in their families and this is a time when any business is good business.

[ming_ken]

1. ming_ken
2. Hong Kong - Hong Kong boardband
3. retail
4. Hong Kong time 12:30

[amirek]

just contacted UBIsoft and wasn't told much but all the things that i already knew.....this is not even funny anymore...

[speedo9761]

1. speedo9761
2. Ziggo, The Netherlands
3. Online (Bol.com)
4. Can't play since 07.00 PM GMT

[RastaSpliff]

what about us that have been able to play the game.. and now cant? In fact... is anyone able to play at all? I thought this thing was to keep out pirates not paying customers.

[oann]

1. Oann
2. Norway. Local ISP through fiber. Very! good bandwith.
3.Purchased disk today.
4. Last log in attempt 5 min. ago.

Worked well after my install the first 2 times and then " network problems "
I have been a long time fan of settlers but this DRM is taking it to far. I should be able to play the game I spent quite a lot of money on when I want, where I want. Get it fixed.

[grimgard]

grimgard
USA California/Comcast
Retail
3/31 10am

[timco35]

1. timco35
2. upstate NY, USA / verizon DSL
3. online Direct2Drive
4. cannot log in the last hour or so 1pm EST
succesfully logged in and played about 2
hours earlier for about 1 hour.

[betaspin]

1. betaspin
2. Courbevoie - France
3. retail
4. Paris time 19:00

I have been a long time fan of settlers but this DRM is taking it to far. I should be able to play the game I spent quite a lot of money on when I want, where I want. Get it fixed.

[guildenster1970]

Same problem
Italy / Steam / 19:10 CET

[amirek]

<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by RastaSpliff:
what about us that have been able to play the game.. and now cant? In fact... is anyone able to play at all? I thought this thing was to keep out pirates not paying customers. </div></BLOCKQUOTE>

i played the game earlier and a little last night so i guess it affects everyone....This is the very first time i am having problems with Ubisoft....and why when i try to play my all time favourite.....lol

[Luis.Pio]

1.Luis.Pio
2.Portugal - TvCabo
3.Amazon
4.2 minutes ago

It amazes me how Ubi doesent see that economically speaking it will be far worst to have this DRM, than with normal standards. Because if this doesent come to a solution soon i wont buy anymore UBI games. The settlers fans would always buy the game, we didnt need this.

[Wintermist]

1. Wintermist
2. Sweden, ComHem
3. STEAM, Gold edition
4. 19:14

[leungchunyee]

1. leungchunyee
2. Hong Kong
3. retail
4. 1:18 am Hong Kong time

[zdogg81]

1. zdogg81
2. Isle of Man UK / manx telecom
3. online (gamersgate)
4. 18:15 uk

[tjfrankus]

1.tjfrankus
2.California...A T & T
3. Retail - Best Buy
4.This morning (3/31/10 @ 10am)

Note: I can't even get past the Launcher.

[leixlipj]

1. leixlipj
2. Ireland
3. Steam
4. 18:15 GMT

[Spoolg]

1. Spoolg
2. France, Free
3. DVD
4. March 31. at 19:20

[Darkphoxx]

1.Darkphoxx
2.Sweden, ComHem
3.Gamesload
4.2 min ago

[Petercrisp]

1 - petercrisp
2 - UK - Sky
3 - Amazon - Collectors Edition
4- 3 hours ago at about 3pm.

I'm having the same problem. I managed to install the game and update it just fine but now I can't get past the server unavailable screen.

[paul2437]

1 paul2437
2 UK BT
3 Retail
4 1 hour ago

Installed it patched logged on then the no network try again later screen [many attempts]. I assume with the volume of problems that someone has an idea of what the problem is. A heads up would be good from the devs/server experts perhaps

[spider0987]

1. plink0987
2. South Africa - MWEB
3. Retail
4. 7:30pm GMT+2

[amirek]

yeah just launched and it works

[kenes35]

1.kenes35
2.Turkiye east Europe
3.gamersgate digital
4.2 days ago.

i try everytime but never connect till monday.

[Darkwiston]

1: Darkwiston
2: Italy/Telecom
3: DVD retail
4: last try 1 hour ago

Please fix it!

[PSC950]

1: Dracuz
2: Poland - TP
3: retail
4: 10 min ago

[AGR2984]

1.AGR2984
2.UK ISP-BT
3.In a Shope called Game
4.19:33

[Cairn1990]

1.Cairn1990
2. Denmark Århus TDC
3. Retail store. Fona.
4. 20:34

Never been able to log in.

[Rapiere5]

1: Rapiere5
2: France / Orange
3: DVD
4: 5 min

[intel555]

1. intel555
2. Slovakia, Swan
3. Steam
4. 20:34 CET

[Sadieofc]

1. Sadieofc
2. UK - TalkTalk
3. HMV - via website
4. About 5 minutes ago.



I managed to install and patch it earlier (around 3pm) and it loaded fine, but now I cannot get past the first loading screen, keeps telling me that the server is unavailable.

[ballaballa84]

1. ballaballa84
2. Sweden - Telia
3. Steam - Digital
4. 20:40 GMT+2 (2010-03-31)

[siwoen]

1. Siwoen
2. France
3. Digital
4. 5min

Sometimes i can get in the game but can't do any map, and most of the times the server is unavailable

[CaptainKenny]

Sad - very sad BB - How about a refund if you are no going to ahve the servers available - just tell me how to get it:
1. CaptainKenny
2. SE USA. AT&T
3. Retail - Amazon.com
4. 2 minutes ago and all afternoon today

GIVE US A SINGLE PLAYER PATCH PLEASE that doesn't use the network.

[Hendrik700]

1. Hendrik700
2. Canada
3. Impulse Gold Edition
4. 1:20 CDT

Ridiculous that we need a RDM to play a single player game !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I will never buy anything from UBISOFT ANYMORE if they dont remove the RDM from Settlers and Anno !!!!!

Its a big scam and a waste of your money !!!!

I travel a lot and its hard to get a internet connection for me, they screw me already with Venice because now I need to be online for Anno 1404 to, so can't play that on the road either anymore, I dont understand why BB screw there customers to make such a deal with Ubisoft !!!

Have all BB games legal and this is the end for me now, sorry BB, I cant accept this RDM to play a single player game!!!

[milvaninus]

1. milvaninus
2. Poland - Multimadia
3. retail
4. 15 minutes ago

[KennyXtreme]

1. Kennyxtreme
2. Delft, The Netherlands ISP: Tele2
3. Steam
4. 5 min ago, and last hour multiple times.

[warysandman]

I still cant get my product activated !!!
Not a happy bunny at all i have had the game 6 days and still not much from support at gamesplay http://forums.ubi.com/groupee_common/emoticons/icon_mad.gif

[brandthedwarf]

1. brandthedwarf
2. Poland, upc and tpsa
3. retail
4. bought game today, started plaing and then your servers stopped working.

[omriw]

1. omriw
2. Israel; ISP: bezeqint 014
3. Steam
4. 10 minutes ago

[jomaas]

<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">1. Your account name (as entered in the UGL)
2. Your location & ISP
3. How you purchased the game (Steam, retail...)
4. Time of your last login attempt (ie last game start </div></BLOCKQUOTE>
1. jomaas
2. Dublin, Ireland, ISP Eircom
3. Retail CE from amazon.co.uk
4. today 20:42 Irish time eg. about 10 minutes ago

[Mobilephone]

1. Mobilephone
2. Portugal, Portugal Telecom Meo
3. Steam
4. Today, 5 minutes ago.

[TR1SS]

quote:
1. Tr1ss
2. Virgin ADSL-Scotland
3. retail
4. 1800_continuing

[Raetac]

1. Raetac
2. Adelaide South Australia, ISP Telstra Bigpond
3. Steam
4. 10 minutes ago

[SertacGuven]

<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">1. Your account name (as entered in the UGL)
2. Your location & ISP
3. How you purchased the game (Steam, retail...)
4. Time of your last login attempt (ie last game start) </div></BLOCKQUOTE>

Account name: SertacGuven
Location and ISP: New York, Time Warner Cable (Road Runner)
Purchased game from: Direct2Drive
Time of last login attempt: 2:40 PM US Eastern Time.

[Sciegu]

1.Sciegu
2.Poland - TP
3.Retail
4.5 mins ago

5. WTF?

[Flare64]

1.Flare64
2.Sweden-Telia
3.Digital Download
4.Last hour or so

Been playing with minor bugs and errors since saturday, but finally reality cought up with me too. http://forums.ubi.com/images/smilies/16x16_smiley-sad.gif

Strange things are indeed happening, but tried disabling the firewall and suddenly the game loads. Turned on the firewall again and it still worked. Could just have been a temporary glith with the servers or turning off firewall did the trick.

[fishmitts]

1. fishmitts
2. California, USA - Cox
3. ebgames digital download
4. 3:45PST

[insanebe]

insanebe
UK, Wakefield
O2
Retail
23:45 pm 31/03/210

Why is the game auto disconnecting me from the internet? thats whats happening from the event viewer, the game launchers and then terminates my internet connection, then says can't connect to servers.

The TCP/IP NetBIOS Helper service was successfully sent a stop control.

The reason specified was: 0x40030011 [Operating System: Network Connectivity (Planned)]

The TCP/IP NetBIOS Helper service entered the stopped state.

Name resolution for the name onlineconfigservice.ubi.com timed out after none of the configured DNS servers responded.

[chanis]

1. chanis
2.France , ISP : Free
3. Steam
4. 1:00 AM CET 01/04/2010 ( or 3:00 PST 31/03/2010)

[H4mper]

1. H4mper
2. Brisbane, Austrlia. ISP: Telstra
3. EB Games
4. 9:45 am

its been 4 hours and still cantget so not a happy camper!

[jowe10]

jowe10
Ohio, USA, AT&T
Retail DVD
20:30 EST to 21:00 EST

[CptBuddha]

1.CptBuddha
2.Ballarat Victoria, Telstra
3.EB Games
4.11:00 Australian Eastern Standard Time

[Tim.Dunstan]

1. Tim.Dunstan
2. Hobart, Australia. ISP: iinet
3. Steam
4. 11:30 Australian Eastern Standard Time.

Never been able to play.
http://forums.ubi.com/groupee_common/emoticons/icon_frown.gif

[Gareeth1]

Gareeth1
BC Canada
retail dvd
8:01 Pacific Savings Time

Since then I had a look at my firewall logs and saw that UDP port 9103 had had blocked incoming. Creating a rule to open it makes the game playable.

[lordkrell]

1. lordkrell
2. Melbourne, Australia - iPrimus
3. Retail (JB hiFi, Camberwell)
4. 2:10pm (AEST)

Still nothing... http://forums.ubi.com/groupee_common/emoticons/icon_frown.gif

[wingender]

1. wingender
2. Oklahoma - Att
3. steam
4. never steam (had demo)

[Modster1953]

1.modster1234
2.Adelaide South Australia
3.ISP bigpond
4.JB hifi DVD
5.10 minutes ago

[TheRaven476]

TheRaven476
Edmonton Alberta Canada - Telus
Steam
Mar 31 10:56 Mountain Time

[MarkvanDark]

MarkvanDark
Hamburg, Germany ISP: WillyTel
Steam
7:46 MEST

[w0lv3n]

1. w0lv3n
2. Perth, Western Australia ISP: iiNet
3. Retail DVD, Full Price, JB HiFi
4. 1330hrs WA Std Time

Super lame, spend so long installing and updating after paying full price for a physical version rather than paying cheap online and I dont even get a menu.
Pull the DRM out of your arse and stop being lame, your just preventing sales and the possibility of replay in years to come. Pretty crappy value when you think about it. Glad I'm not the only one cheesed off.

Thats my two bobs, but we are all entitled to it considered that when you buy something it should work. "Oh darn, we forgot to include the ignition in the international version of the car - oh well"

[roleypfoley]

1. roleypfoley
2. Canberra, Australia ISP: Internode
3. Steam
4. 1/04 930am AEDST

[harmy69]

1. harmy69
2. devonport, tasmania ISP eftel
3. retail.EB Games
4. 18.55Australia eastern time

[greydog99]

1. greydog99
2. Sweden, Linköping with Telia as ISP
3. Retail
4. 2 min ago

[ipsumFR]

I don't want to show off as a cocky smart ***,but have you tried to send a ticket to ubi support?

Apparently a lot of you claim that ubi UK doesn't reply. Try to write in English at the French support. Why the French? Because Ubi is a French company and has a lot more infrastructures in France than elsewhere. You have to act as an idiot, like "well I don't understand, the game doesn't work for 6 days now", don't speak about DRM, don't be aggressive, because not answering to an angry customer is something, but not answering to a polite customer who is needing for help is not affordable for a company.

Send them a readable scan of your keycode and your login (don't give them your password they don't need it). That's what they asked me and now it works, even though i have to log off/log in a couple of time before the game actually launches itself.

Have a look at the screenshot, it took me 9 min to get an answer.
http://ipsus.free.fr/ubi.png

Hope this'll help...

[LuckySeven2006]

<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Luckyseven2006
South africa
telkom and datapro
retail
9:00 AM 1/04/2010
</div></BLOCKQUOTE>

[TroyR2006]

1. TroyR2006
2. Brisbane - Australia
3. retail
4. 7:00pm

Now i am getting
Exception raised
unhanded page fault on rite access
0x0000000 at adress 0x00408faa
do you wish to debug
Yes or No

please help. really wont to play

[rocklands]

1) Rocklands
2) South Africa - MWeb
3) Retail
4) 10am 1 April 2010 SA Time

[jasper9399]

I can play... Sometimes... But not long...
The server let me through this morning, but not an hour later was unavailable again and the game ended with my desktop showing up. http://forums.ubi.com/images/smilies/16x16_smiley-sad.gif

1. jasper9399
2. Switzerland - Bluewin (= Swisscom)
3. Gametree
4. Settlers7_AGame_2010-04-01_10-45-52 (crashed [ 2010/04/01 11:24:55: 680 ]ShutDown Network Engine.)

[undinism]

1) undinism
2) Melb, Vic, Australia
3) Steam
4) Every time I've tried past 2-3 hours since I bought it

*edit*

Don't know if it's coincidence or I fixed it, just port forwarded 21000-29999 to + from UDP ports from local IP and it connected!

[lordkrell]

@undinism

How did you do this? Not being a techy sort and all... and being a fellow Melbournite http://forums.ubi.com/groupee_common/emoticons/icon_wink.gif

[undinism]

<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by lordkrell:
@undinism

How did you do this? Not being a techy sort and all... and being a fellow Melbournite http://forums.ubi.com/groupee_common/emoticons/icon_wink.gif </div></BLOCKQUOTE>

It really all depends on your router. Most (all?) have various web page config screens to do this. You either need the manual for your router (usually the 'modem' but being an internet user for 20 years, I associate modem to analog modems, the 'dial up' ones as they do modulating, de modulating hence modem. But enough of geekspeak!)

Usually your router/'modem' has 'firewall' or 'ethernet' or 'packet' (both followed by the word 'filter', so packet filter or ethernet filter, or even firewall. Many ways this is named) in a config screen. The IP of my 'modem' is 192.168.1.1 so I go to http://192.168.1.1 (http://192.168.1.11) and find the relevant screen. Being a unix admin for ~20 years means I know how to find this without help. Others, may need a manual. I'm in too much pain to type any more concise due to said pain and typing not going hand in hand (also pain + fuzzy mind kicks in too!)

And then you need to enable 'UDP' in the relevant section and the port range (21000 - 29999), no need for 'external IP', internal IP is the IP of your computer. If you don't know, the instructions are 'load up command shell, type 'ipconfig' and find your IP)

Maybe google "port forwarding" and the type of router/modem you have to see if you can see exact help for your relevant router.

[Idiot.0]

Account Name: Idiot.0
Location: Perth, Western Australia
ISP: 3 Mobile
Purchase: Retail
Last Login: 6:30PM April 1

[lordkrell]

@undinism

Thanks for the heads-up! Googling now...

Hope the pain goes soon...

Cheers
krell

[Manari2201]

1) Manari2201
2) Germany, Alice
3) Gamesload (online)
4) last attempt: 01.04.2010 16:05 CET, never got connected to game server

[erp_69]

New patch.

I'm running the game. Let's get our finger crossed and hope it stays that way.

[w0lv3n]

New patch, still not working.
Same as before.
I am beginning to get agitated at the fact that if I want entertainment I must adhere to the availability of an external source...

[Gabitron84]

1. Gabitron84
2. Australia - Adelaide
3. Retail
4. Never (haven't been able to play it at all)

I was bought this game as a present from my boyfriend and haven't been able to play it yet. UBISOFT needs to realise that this is not good enough. we have all paid for their game and should be able to play it. it has already taken to long for there to be no improvement. they should release a patch so we can play the single player game offline.

[Kinkykel]

Just to update further.

1. Kinkykel
2. Australia - Tasmania
3. Steam
4. Still not been able to play.

I realise I've posted before mr. foxbox .. just thought you might appreciate an Aussie update. new patch was downloaded and installed .. sadly.. the same again. Server not available.

I click the login button and it just pauses for a while and everything freezes except the music. (The music is quite soothing I might add)

Cheers and all my love
Kinkykel.

[Idiot.0]

Same here... still not able to login - nice to see the Login button though. lol.

[ribeiroj]

ribeiro
Johannesburg
South Africa
v1.02

Bought game last Friday, and even after new patch still no luck!!!

[pixelhen]

Did you guys even bother to check the patch before releasing it?

Whats the point having a patch but with the same result.. CANT PLAY!

[SimulationJunky]

Im still getting the same old sh!t server not available. Except now i have 2 options. login or exit to desktop. one exits the other just freezes the game for a minute then does nothing!

[brother_eros]

Same here

1. brother_eros
2. Australia, Perth, W.A. ISP=iinet
3. Retail
4. Last tried at 12:04am 02/04 GMT+8

Same result as the poster above, new login screen and music is nice, but still server not available (although i've heard the music before as i have the collectors edition and the soundtrack was all i could use ;P )

With one startup attempt however, clicking exit to desktop took me to a half-formed menu with only quickstart (swords crossed icon) showing up, no other icons, no menu at bottom right. Clicking icon crashed the game http://forums.ubi.com/groupee_common/emoticons/icon_frown.gif was so hopeful for a second there http://forums.ubi.com/groupee_common/emoticons/icon_smile.gif Hope this information helps.

Thanks for the work being put into this, looking forward to it, i've played settlers since the very first game out on amiga (I think the password to level 12 was gate)

[Idiot.0]

OK Seems like i've got a new bug for the latest 1.02 patch,

If you click the "Exit to Desktop" button during the start of the opening video, you wont exit the game. Instead, you'll go to the menu. Except there is only a crossed-swords button in the top left-hand corner - "Play single player game immediately" or something to that effect.

When i click that button, the game crashes.

For the devs:

Problem signature:
Problem Event Name: APPCRASH
Application Name: Settlers7R.exe
Application Version: 1.2.1221.0
Application Timestamp: 4bb36ce4
Fault Module Name: Settlers7R.exe
Fault Module Version: 1.2.1221.0
Fault Module Timestamp: 4bb36ce4
Exception Code: c0000005
Exception Offset: 00647c89
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 3081
Additional Information 1: 48b2
Additional Information 2: 48b263454fe17f141cbf1ebf4658b5be
Additional Information 3: 7e14
Additional Information 4: 7e1454b374d9e7396b381b91a03b00c1

I'll see if i can get the logs.

Regards,

Idiot

[Menikmati2]

1. menikmati2
2. Belgium, Belgacom
3. Steam
4. 5mins ago

someone else have problems with the savegames? everytime i load one, the map load but then the game crashes... i can still start a campaign map from the start but not from my savegame

[Fearmaky05]

WOW, 236 replies and counting!
I guess im not the only one.

UBISOFT please give us the option to play this game offline, we payed $50.00 for a reason, or at least have a HUGE disclaimer on the front of the game saying ONLINE PLAY ONLY!.

I bought battlefield 2: bad company last week and same thing their servers have been offline for 3 weeks to the point where i dont even load the game anymore, now i bought Settlers to find out its worse i cant even play the game solo unlike BFBC, i cant play at all.

Really aggravated that a campaign game im actually enoying playing for the first time, forces me to have a online connection or be connected to a server to play! WTF! really?

who gives a **** if im playing a campaign alone!doe you really need me connected?

this is not a MMO which relies on others for entertainment, at least the campaign mode isnt.

please dont update the game! rehaul it!! and make campaign and custom games available offline!

of all the BETA support no one realized you would be screwed if servers were offline and you couldint play? or no one knew you had to be connected!

come on now, lets this be a example to all developers if your game is not soloely based on online play or a MMO! then please give single player offline features.

for what its worth The game is a great game, havent played a strategy game like it in a long time even all of the other settlers.

[jbuisman]

1. jbuisman
2. Perth, Western Australia. Westnet.
3. Steam
4. 1:01am WST. (5 minutes ago.)

[Darkxxxx]

Why do you all even botther buying a game from Ubi that has this type of DRM in it? Personally I will never buy any game that forces me to be on line to play a single player game. so I say you guys are getting what you deserve. You knew this DRM was in the game and would cause issues. If you didnt then you didnt do your homework.

[arnoldjrimm1967]

1. arnoldjrimm1967
2. Dubai, Etisalat
3. retail, Sharaf DG
4. 2000hrs GMT+4

[xplosiv512]

Server not available error...
Unable to play at all

1. xplosiv512
2. Perth, Western Australia, ISP = Amnet
3. Retail
4. 2:30AM 2 April 2010

Hope this gets fixed soon

[ivule]

1. ivule
2. Abbots Langley, UK
3. Retail
4. Never been able to play

[IsoTopE231]

Server not available, unable to play...

1.cybercritic
2.South Africa (Telkom)
3.Retail
4.20:50 GMT

[GameOverRIP]

Still no love 6 days after purchase, all the new patch added was a few extra buttons and extra loading time

If you click on exit to desktop however the game goes to a screen with the option to play single player, but that button leads to a Crash to Desktop.

[Sbrasky]

<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Server not available error...
Unable to play at all </div></BLOCKQUOTE>
1. Sbrasky
2. Italy
3. Digital GamersGate
4. Never been able to play

[croxxer]

1: Croxxer
2: Tilburg, The netherlands
3: Steam
4: Yesterday +- 27h ago

[shep0581]

1. Your account name (shep0581)
2. Your location & ISP Australia & Bigpond
3. How you purchased the game (Steam, retail...) Steam
4. Time of your last login attempt 10am AEDST (3 minutes ago)

[mryami]

1. MrYami
2. Oregon, USA
3. Gamestop retail
4. 3:15pm Pacific time