Server not available - unable to play at all?

[repra2ent]

update: working now.

wheater it was the login or you fixed something

[petriecg]

1.petriecg
2.South Australia - ISP: Internode
3.Steam
4.1st May 2010 9:15pm approx

[petriecg]

Also working now, first time today (well it once did a few hours ago for a few minutes), hopefully it keeps on working (just bought it today so not sure what it is like long term with these connection issues, apart from what i have read so far).

[errard]

1.errard
2.Taiwan - Hinet
3.retail
4.GMT +8 2010/05/01 20:20

[markrailton]

still doesnt work for me...

[BlueCivic1980]

I had today the same problem that i could not connect to the servers, but the problem is solved now and i can play again.

http://forums.ubi.com/eve/foru...1054957/m/2621003858 (http://forums.ubi.com/eve/forums/a/tpc/f/4811054957/m/2621003858)

[jcsuperstar]

Yes, this is working again for me now aswell! Guess the Servers where just to busy as it's saturday.

[phil554]

phil554
Western Australia - Telstra bigpond
Steam
1 may 11:38 AEST approx
dissappointed i dont want to play online why punnish me with this stupidity

[sunkan91]

1. Sunkan91
2. Sweden, Telia
3. www.cdon.com (http://www.cdon.com) Online webshop
4. 1st may 20:10 GMT+1

[markrailton]

Got a friend that has a working settlers 7 to login and used my credentials which corrected the problem.

[Sidelabel]

Been waiting nearly a month now (and still waiting). Looking a lot like I ended up paying 55 Euros for a soundtrack instead of buying a game.

[holk666]

1. Holk666
2. Sweden - Telia
3. Steam
4. 2:55am GMT+1 2010-05-02

[Wojt_83]

Hi!
Try to turn off your hardware firewall if you are using a router - it solved my "server not available" problem.

[zx15op]

1.zx15op
2.Taiwan
3.retail
4.9:40pm

[UjinBV_307]

1.UjinBV
2. Russian Federation
3.retail/dvd
4.20:30 GMT+2

[amheath]

1. amheath
2. USA - MRIC
3. Online download - Gametree
4. Never

[Kennible]

1. kennible
2. San Diego, CA, USA. ISP: Time Warner Cable
3. Online download, through Amazon.com
4. Never got it running since bought

[rig123]

Logout once and longin again on Ubi Game Launcher solved the problem for me.
Also I changed the nickname in My Realm page on the official site before that (though it didn't solved the problem just with that this may required.)

[BrotherChet]

1. BrotherChet
2. US / HughesNet
3. retail
4. 10:50pm EST

[woothaha]

1. woothaha
2. western australia - westnet
3. steam
4. 3:00pm perth standard time

Bolloxs.

[effort10]

1. effort10
2. Perth, Western Australia - iinet
3. online download - Gametree Online
4. GMT +8 - 3 May 2010 @ 1815

I am running on Mac OSX 10.6.3 with Intel Core 2 Duo @ 2.66GHz, 4GB RAM, NVIDIA Geforce 9400

After the initial install the game auto-patches, I have a Settlers 7 profile with the same username, I have 'remember me' unclicked in the UGL login. The firewall is turned off.

I get the server unavailable message after the girl on horse with candle screen - this happened about 4 or 5 times; no successful logins.

Now, the game returns this error:

CIDER C RUNTIME LIBRARY

Program: C:\The Settlers 7\Data\Base\_Dbg\Bin\release\Settlers7R.exe

Abnormal Program Termination

It freezes before the girl on horse screen and the and has to be 'force quit'. On the next start attempt, it gives the message that the program didn't start properly previously and regardless of whether the settings are reset or not, the same thing happens and the program freezes.

I have uninstalled, reinstalled, and the same thing happens.

[Sollermann]

<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by effort10:
1. effort10
2. Perth, Western Australia - iinet
3. online download - Gametree Online
4. GMT +8 - 3 May 2010 @ 1815

I am running on Mac OSX 10.6.3 with Intel Core 2 Duo @ 2.66GHz, 4GB RAM, NVIDIA Geforce 9400

After the initial install the game auto-patches, I have a Settlers 7 profile with the same username, I have 'remember me' unclicked in the UGL login. The firewall is turned off.

I get the server unavailable message after the girl on horse with candle screen - this happened about 4 or 5 times; no successful logins.

Now, the game returns this error:

CIDER C RUNTIME LIBRARY

Program: C:\The Settlers 7\Data\Base\_Dbg\Bin\release\Settlers7R.exe

Abnormal Program Termination

It freezes before the girl on horse screen and the and has to be 'force quit'. On the next start attempt, it gives the message that the program didn't start properly previously and regardless of whether the settings are reset or not, the same thing happens and the program freezes.

I have uninstalled, reinstalled, and the same thing happens. </div></BLOCKQUOTE>

I´m afraid to say it´s no use...

I have talked to Ubisoft Tech support. They won´t and can´t fix this problem. It is too hard and difficult for them to fix. Sorry, but I advise everyone who got this problem to return it to the seller and get your money back.

Sorry Ubi, but someway or another it had to come out...

[DrDreaparN]

1. DrDreaparN
2. Sweden, Telia
3. retail, Onoff
4. 0640 3rd may 2010

[Retallack5]

1. retallack5
2. westnet
3. steam
4. 9 am 8+gmt

[Jwh714P]

Account Name: Jwh714P
Location : Perth, Western Australia
ISP : Telstra Bigpond
Purchased Game : Online Store
Last Login attempt: 2:06PM (WAST)

[Aragwen]

I took my game back for a full refund, and I urge every one of you to do the same. After 3 full weeks of this issue I've had more than a gut full. The only real solution is to do this.

[qingshun]

Hi,

I have never been able to start game due to "server not available" error

1. qingshun
2. SINGAPORE (ISP: STARHUB)
3. Retail 04/May/2010
4. couple of minutes ago.

PLS HELP !!!

[Prine289]

WOW - didn't this just happen to Assaisns Creed 2.....to play the game you have to log in, even if you want to play the standard game. What a joke. Here's an idea so we don't have to put up with stuff like this, only make us log in if we want to play multiplayer.....thx

[bootyjin]

1. bootyjin
2. Australia - Brisbane, 'Optus Yes (ISP).
3. Retail
4. 5/5/10 7:00pm AU time.

Unable to play ever for a month now.

Tried many different things with no such luck.

[woothaha]

okay, Its bad enough that I cannot play a game that I have paid 50 bucks for, but now even if I try to go into the demo (which btw, I have thoroughly enjoyed playing) I get a window that pops up and says " Ubisoft game launcher Error code 1." So now I cant even play the goddam demo. For Frags Sake, fix the bloody thing. What kind of company releases a game that people cannot play, surely you lot there must have learnt a lesson from Assassins Creed 2? Yes? No? Create a patch that at the very least allows us to play single player mode without the internet connection until you mob can figure out how to fix the game entirely.

Not Happy.

[sadcain]

1. sadcain
2. korea
3. steam
4. Never got it running since bought

plz!!!

[Sidelabel]

Yet again I wonder if Ubisoft's Customer Support department has stopped responding to and resolving tickets related to "Server Not Available". It's infuriating going nearly a week between each response (a reponse containing no solution either) when it has been a month since I purchased the game. I didn't pay 55 Euros for a soundtrack, damn it.

[detsortehul]

1: detsortehul
2: France
3: Retail
4: 5. May. 23:40 (UTC/GMT +2 hours)

Log files attached in Ubisoft support question reference #100504-000364

The demo runs fine

[Bodagah]

1. Bodagah
2. Canada - Rogers
3. Steam
4. 6th May 16:30 -5GMT
Not been able to start from download.

[DrDreaparN]

Ok i have had this probem since start. It worked one time for several hours, but the next day the same thing happend again.

I got i to work now. i went in to my router and allowed my computer to have unrestricted internet access. I did this by typing my computers IP in the DMZ page on my router and the game runs fine.

As that can be somewhat of a security risk i changed the IP on my router back to the original one, and the game still works.

Hope this will help you.

[rams1212]

1.rams1212
2.Australia - Internode
3.Steam
4.11:48 AEST

[mmike482]

1. mmike482
2. US (Nevada)- Cox
3. Retail
4. 4:00 pm (New install)

[kamazaka]

Account- kamazaka
Loc + ISP- Australia, AAnet
3- Ubisoft.com.au
4- Last working game start was 9th may, about 7.00pm
Although this game doesn't seem to work anymore, as of about 1 week ago on my main computer, which to clarify has a permanent internet connection, and far surpasses system requirements, it does however work on my laptop which only just attains minimum requirements.

[Runeand]

1. Runeand
2. Denmark - TELE DANMARK
3. Steam
4. 16:00 (Central European Time - CET+1)

[warmitu]

1. warmitu
2. Romania, Cluj-Napoca - ISP: UPC
3. Retail
4.? 11-?may, ??20:46:18 GMT

[dabergman]

1. dabergman
2. Location: Sweden - ISP: Bahnhof
3. Retail
4. 10 seconds ago (2010 5th May 22:50 GMT+1)

[boun1962]

<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by BB_foxbox:
Hi all,
since the problem seems to have disappeared for some of the affected players I'd like to have an up-to-date overview.

If you have never been able to start the game due to the "Server not available" message right after the initial loading screen please post:

1. boun1962
2. australia vic bigpond
3. retail
4. now

just got game cant play becouse of this problem
is crap spent good cash on game spent 30min downloading crap and still cant play the game pleeese fix asap

Thanks alot!

UPDATE:
We have tracked down the issue - it's a problem that occurs when linking your keys to the multiplayer profile.
Ubisoft GNS and TG-OPS are currently working on a solution - I'll keep you updated.

UPDATE:
We have "unlocked" those accounts which we could identify as having this specific problem (this process is automated to run hourly)
If this has solved the problem for you (sometime last week) we'd appreciate a short notice.
If your problem persists please make sure there's nothing else (http://forums.ubi.com/eve/forums/a/tpc/f/6061083365/m/4651055548) blocking your connection.

UPDATE:
One more thing: if you have changed your password - uncheck "Remember me" in the UGL (hit "Logout" after starting) somtimes it fails to notice the change...(and then wrongly displays "Server not available") </div></BLOCKQUOTE>

[boun1962]

1. boun1962
2. australia vic bigpond
3. retail
4. now

just got game cant play becouse of this problem
is crap spent good cash on game spent 30min downloading crap and still cant play the game pleeese fix asap
]

[DrCassius]

1. DrCassius
2. Umea, Sweden - riksnet
3. Gamers gate
4. 13.30 (CET)

[dilligence00]

1. dilligence00
2. australia victoria Bigpond
3. retail
4. 6:30pm 13/05/10 AEST

Picked the game up last night installed it and downloaded the patch .. then all i get is the server not available error message.

so very very un cool

please fix ASAP

[Haesten]

1. Haesten
2. Darwin Australia & Optus
3. Steam
4. 7pm

[jagster-v]

jagster-v
UK, Kent
Retail
Now

[jagster-v]

jagster-v
UK, Kent
Retail
19:25

[jagster-v]

jagster-v
UK, ISP Virgin Media
Retail
20:15

[Crantastic]

crantastic
Gold Coast Australia
EB Games
07:55

[Crantastic]

crantastic
Australia Gold Coast - Bigpond
EB Games
07:58

[Rerendial]

1. Rerendial
2. Mackay, Australia / Bigpond
3. Retail DVD
4. 8:46 pm

[doublenerds]

1) doublenerds
2) New York
3) Direct2drive
4) May 15 2010

I find it unbelievable that this issue has been going on since March with no resolution. This is such a classic example of legitimate buyers being punished and pirates rewarded by asinine DRM. You do realize that the people who are going to steal your games have already figured out how to do so, right? While the rest of us paid through the nose for the pleasure of staring at an error message.

[bcdoull]

bcdoull
FNQ Austraila - Bigpond
Steam
May 16

I'd just like to echo the above poster's sentiments. This thread is at over 100 pages, perhaps some of these people had firewall problems, but regardless, this is a problem created solely by the inane DRM. I was very interested in purchasing splinter cell in the coming weeks but this has really soured me on the whole idea.

[cystone2]

1. cystone2
2. Australia, Telstra
3. retail
4. today, yesterday, day before...

[slappah1]

1. slappah1
2. Australia Albany / Westnet
3. Steam
4. 15:06 today

[andrewjk]

1. andrewjk
2. Adelaide, Australia - Bigpond
3. Retail
4. 4.30pm 16/5/10

[alljez]

1. alljez
2. Brisbane, Australia
3. Mac Games Arcade
4. Sunday May 16th, 2010 8:45pm

Any chance of having our money returned if this problem isn't fixed? looks like a lot of people have reported this?

[Artiemkaevel]

1. Artiemkaevel
2. Smolensk, Russian Federation
3. retail
4. Sunday May 16th, 2010 8.15pm(on Moscow(+3))
You certainly excuse, but why the given problem is not solved till now? Already so much time has passed! You should count all before sale of this game! I already start to think if in the future will so let out games I for what them I will not buy (to sense all the same does not work)

[kogoronat]

1.kogoronat
2.Bangkok, Thailand
3.Retail
4.Sunday May 16th, 2010 - 6.00PM(GMT+7)

Please fix it.

[Drakasith]

1. Drakasith
2. Ontario, Canada - Rogers
3. Retail
4. 30 mins ago mebe

[Showell1]

Showell1
Melbourne, Australia - Bigpond
Steam
9:50pm AEST 16/05/2010

[kroguys]

I've got a different problem than most. I have never had any difficulty playing on line till today.

My PC has been freezing on me. So I decided to restore it. After restoration I had to repatch this game. And now the game is telling me I have no internet connection and failed to log into the Ubisoft Master Sever.

Obviously I have internet connection as you can see. I've check my fire wall settings, It's allowing this game and UGL to get thru. I've also reinstalled the game, but still get the same error message. Game was working fine till I had to repatch it.

1. kroguys
2. United States - Optimum Online
3. Retail hardcopy
4. Been trying to connect for the last hour. 11:30 AM. May 17, 2010

[ehaaring]

eddieh
NL, ISP Caiway
Retail
Now

[kroguys]

My game is working again. Not sure what fixed it. But if it's something you guys did on your end. Thank You. http://forums.ubi.com/groupee_common/emoticons/icon_smile.gif

[BIngJuiHo]

BingJuiHo
Taiwan
retail
now

[woothaha]

ALRIGHT!!!!!!
after much waiting, I am finally able to play. I don't know what changed, but I tried to get the game up and running as I have done since I d/l it, the game launcher did an update and BINGO. I can now play. So if someone did something, thankyou. I'll let you all know if it goes back to non play, but fingers crossed.

Woot Woot

[nolanspit]

1.nolanspit
2.Australia - Internode
3.the ubisoft store (through the link on the launcher)
4.now

[pierre_viljoen]

1.Pierre_Viljoen
2. South Africa - Telkom
3.Retail -Take2 online store
4. Now

[kecola]

kecola
South Africa - Telkom
Retail-CNA
Now

[Dr_Funk2010]

Dr_Funk2010
Australia - Bigpond
Retail
4:30pm (+10 GMT) about 10 mins ago

[dodgyfrenchman]

1. dodgyfrenchman
2. UK PlusNet
3. Retail
4. 21/05/10 18.30

[Julesau11]

1. Julesau11
2. Australia - BigPond
3. Retail
4. 5 minutes ago

[splud]

1. splud
2 Australia - Beagle (ISPONE)
3 Retail
4 04.38 (WA Time)

[JamX22]

1. JamX22
2. South Africa - Mweb
3. Retail
4. 10:00 AM (GTM + 02:00) 3 mins ago

[Brendans2010]

1. brendans2010
2. South Africa - Afrihost
3. Retial
4. Now

[deangbotha]

deangbotha, south africa, telkomsa.net, retail,yesterday

[Vermerian]

1) Vermerian
2) South Africa - Telkom (Vodafone)
3) Retail
4) 21:00 (+2 Pretoria)

[Dr_Funk2010]

Ok ....so i post on this thread 5 days ago with my info....5 LONG days at work later get home BANG still nothing... this is unreal never in my life have a seen a Publisher just so bluntly screw up like this...well from now on im avoiding Ubisoft titles and hopfully develpors well as well and maybe they might think before acting!!!

GOOD DAY!

ps: living in australia im used to getting the short straw...so enough is enough ubilimp!

[splud]

<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by splud:
1. splud
2 Australia - Beagle (ISPONE)
3 Retail
4 04.38 (WA Time) </div></BLOCKQUOTE>

Update: Still not working! Please do something, I've only got 3 days left before returning to work!

[Roman9444]

1.Roman9444
2. Thailand - 3BB (ISP)
3. Retail
4. 19.20 (UTC + 7)

i'm still can't play i'm waiting for a long time , is they sell the game that we can't play ?

ubisoft should remove this drm it hurt us more than pirate - -

[Aragwen]

<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by splud:
<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by splud:
1. splud
2 Australia - Beagle (ISPONE)
3 Retail
4 04.38 (WA Time) </div></BLOCKQUOTE>

Update: Still not working! Please do something, I've only got 3 days left before returning to work! </div></BLOCKQUOTE>


Go get a refund, I haven't been able to play in over 6 weeks. Spent 110$ on the CE for something I can't even play. Never have been able to play. You are better off taking it back before it's too late.

[Pankratz1980]

<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by Aragwen:
Go get a refund, I haven't been able to play in over 6 weeks. </div></BLOCKQUOTE>

6 weeks? You'd better get in touch with your internet provider, check your router, get in touch with tech support so they might check your account etc., because I refuse to believe the problem is on Ubisoft's side.

[Dr_Funk2010]

1.Dr_Funk2010
2.Australia - Bigpond
2.Retail
3.now

[Kreider]

1. Kreider
2. China - Shanghai (China Telecom)
3. Steam
4. 01:01 AM 26/05/2010

I am surprised to see that so many people still have a problem. I bought the game at launch from Steam. As I never even got past the launcher before today I guess I should be happy. Now I get the server not available note. I guess I could try again later (as in another 6-10 weeks). I am still not able to play this game. Amazing.

[Aragwen]

<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by Pankratz1980:
<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by Aragwen:
Go get a refund, I haven't been able to play in over 6 weeks. </div></BLOCKQUOTE>

6 weeks? You'd better get in touch with your internet provider, check your router, get in touch with tech support so they might check your account etc., because I refuse to believe the problem is on Ubisoft's side. </div></BLOCKQUOTE>


LOL, then you are seriously Jaded. Nothing wrong with my net or router, I have no problems playing other games online, just this one. It's Ubisoft, and to think otherwise would be utterly stupid.

[BB_foxbox]

Please note that this thread is about a clearly identified issue that keeps some users (esp. from Australia) from creating/activating their multiplayer profile.
Unfortunately this leads to the "server unavailable" message which is also displayed for general connection issues.
The workaround for this problem is to log into the MyRealm (http://www.thesettlers.com/myrealm) site once - approximately one hour later your account should be "unlocked".

If your problem does not precisely fit this description it is most likely a different issue!
You can find some general hints on connection problems here (http://forums.ubi.com/eve/forums/a/tpc/f/3601083258/m/4651055548) - if that does not solve your problem you should get into contact with our support (http://support.ubi.com/) or post your problems in this forum (preferably in this order).

As I've said before: I will close this thread soon, when the workaround mentioned above is no longer needed.

[hamza191194]

1. hamza191194
2. Location: Norway ISP: Nextgentel
3. Store bought
4. 18:48 PM

[jinlanoir]

1. Your account name (as entered in the UGL) : jinlanoir
2. Your location & ISP : South Korea
3. How you purchased the game (Steam, retail...) : Steam
4. Time of your last login attempt (ie last game start) : Purchased in 2010/05/27 5:27 AM

[Paddy013]

1. Your account name (as entered in the UGL) : Paddy013
2. Your location & ISP : England & Sky
3. How you purchased the game (Steam, retail...) : Direct2Drive
4. Time of your last login attempt (ie last game start) : Purchased on 2010/05/26 - have yet to get into the game

[jgonbar]

I can't play! I always receive the same message: "An internet connection is required to play this game. Failed to connect to the Ubisoft masters servers. Please verify that your internet connection is functional and try again".

1. jgonbar
2. Italy & Fastweb
3. Ubishop
4. 17:04 ET (today, 26th May)

Please give a solution. I just paid for a game I cannot play!

[Khemster]

1. khemster
2. Bangkok, Thailand/ Triple T Internet
3. Retail DVD
4. 04:50 AM Bangkok Time

Already downloaded and installed the latest patch... still didnt work. Has never been able to play the game.

[Sidelabel]

Question regarding this issue: has Customer Support stopped answering tickets? A week between responses seem absurdly long, especially since it boasts a 48-hour max time between replies.

[jiy2k]

1. jiy2k
2. South Korea, hanaro
3. steam
4. 2010-05-28 12:30 am

[Grimmie187]

1. Grimmie187
2. The Netherlands, Telfort
3. Retail
4. 27-05-2010 18:00 UTC+1

[nespapercraft]

1. nespapercraft
2. Perm, Russian Federation,& perm.ertelecom.ru
3. retail/dvd
4. every night 22.00 to 0.0, last 2 week

[esferadofuturo]

1. joseolas
2. Portugal - Cabovisao
3. www.gametreeonline.com (http://www.gametreeonline.com)
4. 28/05/2010 @ 02:22

[Skif1958]

1. Skif1958
2. Petropavlovsk-Kamchatski / Kamchatka / Russia
3. Retail DVD
4. 10 min before posting this, 13.40pm (GMT+11:00)

[Roylee18]

For those that have an issue, if you have PeerBlock running on your computer, it is most likely causing the issue. I had been trying all day yesterday and figured it out today. If you do have PeerBlock, you will have to allow the connections(may have to start the game a couple times to allow all the connections) or turn it off while playing the game.

For allowing the connections, make sure PeerBlock is opened on your desktop before starting the game, then just use Alt Tab to switch to PeerBlock while you are loading the game. Right click on one of the events in the log file and click "Allow (IP address) Permanently". You only have to do this for different addresses, if they are the same, you can skip over them.

[peeza5024]

<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">1. Your account name (as entered in the UGL)
2. Your location & ISP
3. How you purchased the game (Steam, retail...)
4. Time of your last login attempt (ie last game start) </div></BLOCKQUOTE>
1. peeza5024
2. Bangkok , Thailand
3. Ubisoft Game Launcher
4. 8.15 pm

[Jack848]

1. Jack848
2. Perth, Australia / Westnet
3. www.gametreeonline.com (http://www.gametreeonline.com)
4. 10min prior to this post

[valie86]

1. valie86
2. Amstelveen, The Netherlands - ISP:Ziggo
3. Retail
4. Thursday June 03 2010 9:52AM (09:52) GMT+1 (tried to start the game a minute ago)

[MitaKulu]

ok so i done heeps of research and cant find a fix, so i contacted Consumer affairs in Aus and they said

Thank you for your email.



You have contacted Consumer Protection at the Department of Commerce in the state of Western Australia. Consumer Protection may be able to provide assistance:



- where there is a dispute between a consumer and a trader about a contract for goods/services.

- the contract for goods/services is for private use

- contract was formed in Western Australia

- with a Western Australian business.



The Fair Trading Act states that a consumer can return goods for a remedy if:



- the item has a fault that wouldn't normally be detected at the time of purchase;

- the item is not the same as described by the salesperson, or on a label or sign, or in an advertisement, or does not match the sample shown;

- the item is not suitable for the customer's intended use as described to the sales person before the purchase.



You may wish to contact the products technical help line to determine whether the product is faulty or if technical assistance is required to utilize the product. Should the product be faulty the Department recommends you approach the trader (place of purchase) to negotiate a remedy.



If a consumer returns an item that is subsequently proven to be faulty they have a right to a remedy of a repair or a replacement or a refund. Where it is possible to return any item in a dispute to full merchantability by repair, traders in the first instance should be given reasonable time to effect the repairs. If that is not achievable, due to the nature of the fault or due to the lack of response from the trader, then consumers are advised to seek a replacement or a refund.



Goods do not have to be returned with original packaging to obtain a remedy. Customers must be able to show proof of purchase. Price tags, credit card statements and cheque butts are not necessarily considered proof of purchase.



What settlement the customer receives depends on what is fair and reasonable. If the consumer believes that the remedy offered by the trader is not fair and reasonable, Consumer Protection may be able to offer assistance.



Where the goods require sending to the manufacturer for assessment or repair, this would be the responsibility of the trader, not the consumer. Should the trader refer the consumer to the manufacturer directly, the Department can accept a complaint.



To lodge a formal complaint with the Department the procedure is to write to the trader concerned and clearly outline the situation and what has happened to cause concern, include what you would like the outcome to be. Request a written response within 7-10 days.



Should you receive no response or a negative response you may lodge a formal complaint with our Department. This is done by completing, printing and posting in the attached form. Once the complaint form is lodged we will then endeavour to conciliate with the trader on your behalf.



Please find attached a copy of the Department's publication: "Retail - Your Rights When Shopping".



Should you have any further queries you are welcome to contact Consumer Protection’s Call Centre on 1300 30 40 54, Monday to Friday, 8.30am - 5pm or visit our website at www.commerce.wa.gov.au (http://www.commerce.wa.gov.au) .


Regards,
Kyle Huynh
Email Officer
Consumer Protection, Department of Commerce, Western Australia
P Locked Bag 14 Cloisters Square PO, PERTH 6850
T 1300 30 40 54
W www.commerce.wa.gov.au (http://www.commerce.wa.gov.au)
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[danmcl65]

1. Danmcl65
2. NewHampshire, USA
3. Amazon.com digital download
4. 5 minuets ago 6/5/2010 1:49pm

[shazann]

<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by BB_foxbox:
Please note that this thread is about a clearly identified issue that keeps some users (esp. from Australia) from creating/activating their multiplayer profile.
Unfortunately this leads to the "server unavailable" message which is also displayed for general connection issues.
The workaround for this problem is to log into the MyRealm (http://www.thesettlers.com/myrealm) site once - approximately one hour later your account should be "unlocked".

If your problem does not precisely fit this description it is most likely a different issue!
You can find some general hints on connection problems here (http://forums.ubi.com/eve/forums/a/tpc/f/3601083258/m/4651055548) - if that does not solve your problem you should get into contact with our support (http://support.ubi.com/) or post your problems in this forum (preferably in this order).

As I've said before: I will close this thread soon, when the workaround mentioned above is no longer needed. </div></BLOCKQUOTE>

The workaround doesn't work either. I've tried over and over again and nothing works. I live in the UK so it's not just Aus that has the problem. I've contacted your tech support and have still not had a reply....It's just not good enough!!!

[shazann]

1. Shazann
2. Portsmouth, UK
3. Retail DVD
4. 5 mins ago 7th June 2010

[danmcl65]

I totally agree with Shazann. I live in the USA and I am having the same problems. There needs to be a patch that unlocks offline play at the very least untill this mess is properly sorted out! http://forums.ubi.com/groupee_common/emoticons/icon_mad.gif

[cboeh]

I've been playing for a while now using the steam version. It worked fine, until I noticed about 3 days ago, that I was still using version 1.01 of the game, which explained why I rarely found enemies on empire (and always the same 5 people).

Ok, no patch on steam yet, so I was helping myself using the updater in the settlers 7 directory (DON'T blame me for this). Got 1.05, and I found NO empire game at all; once it was full but it never started.

The next day steam was suddenly patching the game with a 2 gb patch. After that nothing's working at all, always getting the "Server not available" message. Reinstalled the game via Steam, still nothing.

This is getting plain ridiculous. Being a programmer myself I wonder if you even test what you are doing. I'm a patient guy and have been patient so far, but this was my last ubisoft and bluebyte game. You really screwed up.