BBB

[Unknown_Gunner]

Send your complaints into the Better Business Bureau! No company likes to get on the bad side of the BBB, just send in my complaint:


Thank you for using the Better Business Bureau's Online Complaint System.
Your complaint has been assigned case # 57116733.
Correspondence regarding this complaint will be emailed to : ********@msn.com
Please print a copy of this for your records.

Filed on : March 23 2008

Filed by :
**** **********
*** ****** *** Drive
******* ********* PA *****

Filed against :
Ubi Soft Entertainment
625 3rd St 3rd Fl
San Francisco CA 94107-1929

Complaint Description:
I bought Rainbow Six Vegas 2 for 60 bucks at gamestop, mainly for the online play. The game is completely unplayable online, and its obviousaly unfinished. They wanted to get the game out ASAP, and rushed the testing, and never tested all of the features. There are countless glitches in this game, and Ubisoft has yet to reply and anyone, and even on their own forums about the issues, they just went on holiday break. This is not the first game they have done this to, on previous games the same problems occur, and they never listen to the consumers, who PAY for their non working products. And since its against Gamestops open game policy, you are unable to get a refund. PLEASE do something for me, and everyone who bought this game! THanks!

Your Desired Resolution:
My $60 dollars back or a working game.

This case will be reviewed by a complaint specialist at the Better Business Bureau, and then forwarded to the business for their response. It is our policy to allow the business 10 working days to respond to your complaint. You will be notified when the business has responded.



https://odr.bbb.org/odrweb/public/NewComplaint.aspx?Com...TypeID=2&countryid=1 (https://odr.bbb.org/odrweb/public/NewComplaint.aspx?ComplaintTypeID=2&countryid=1)

[Pinjani10]

You do realize you are taking this way to far...

[Unknown_Gunner]

Do you realize I am an unsatisfied customer, and as a unsatisfied customer I am entitled to send in any complaint I want to.

[spypenguin]

nvm

[Pinjani10]

true, but the game's been out for less than a week. Its a complicated piece of software and will have bugs.

I will give you credit this is the smart thing to do if you are really that unsatisfied, vs that ******ed "Nation Wide Return" ****

[Clise]

./thread

[zack991]

Originally posted by Unknown_Gunner:
Do you realize I am an unsatisfied customer, and as a unsatisfied customer I am entitled to send in any complaint I want to. http://forums.ubi.com/images/smilies/agreepost.gif
He has the right as an American to do as he pleases. If he feel lied to about a product he has the right to take the matter to court. Honestly he has a good chance if he can prove that UBI knowingly shipped a buggy product and made statements found to be UN-true. He could easily win the case. The court will decided to throw out the case, or it may be allowed to go to trial.

[N7LChriS]

i like how he says its online isnt working when i played online since its release. lmao

[Unknown_Gunner]

i like how he says its online isnt working when i played online since its release. lmao
"Lmao" Well are you on PS3? The XB360 version is more stable than PS3 by far, and even so, the fact is that I am not satisfied, therefore, I should get my refund, but since Gamestop doesn't allow that, Ubisoft needs to take action.

[bishopazrael]

OP.. please tell me you used spell check before sending forgin.... errr.. I mean before you sent that in..?

And I don't mean with your spEk &speLL http://forums.ubi.com/groupee_common/emoticons/icon_smile.gif

[Unknown_Gunner]

Yeah I know, my shift key tends to stick sometimes, and when I'm writing something, I don't stop, or else I'd lose my train of thought. I thought I had fixed most errors but I see now I didn't :/