load screen not working

[Chalupa007]

i had just bought the game and on the load screen it just has the guy with the 3 circles that is green and it rotates around him saying single player how do i fix

[Ubi-Mush]

Please contact support, the link is in my signature.

[Chalupa007]

Thank you for contacting Ubisoft Technical Support. Unfortunately, the issue you are having is related to general gameplay hints and tips that is either covered in the manual, or is available via another source such as the Ubisoft forums (http://forums.ubi.com/).

You may be able to find hints, tips, and walkthroughs for this game for free by visiting fan led websites such as http://www.gamefaqs.com and http://www.ign.com.

Auto-Response - 11/27/2011 03:10 PM
The following answers might help you immediately. (Answers open in a separate window.)

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Customer By Web Form - 11/27/2011 03:10 PM
hi when i start up my game it goes to the green charictor on splinter cell and i canot select singleplayer multiplay etc.
is there a reason why this is happening

this is what customer servers gave me

[ccwleung2003]

I have the same problem.

My video card is ATI HD6870 and is running Catalyst 11.11 drivers on Windows 7 64bit.

Anyone has similar problem with similar config?

[Chalupa007]

ok i am still having the same problem i use intergarted graphics on my other comp and it run here is a link to my poorly drawn msp image of what happens http://imgur.com/gxgDJ
i have uninstalled the updater and the game already and when i try to update it it says error updating CPU
Minimum: 1.8 GHz Intel Core 2 Duo or 2.4 GHz AMD Athlon X2 64
You Have: Pentium(R) Dual-Core CPU E6700 @ 3.20GHz
Upgrade Suggested: Unfortunately, your CPU does not meet this requirement. Click here to see some recommendations. Click here for the latest CPU drivers.

CPU Speed
Minimum: 1.8 GHz Intel Core 2 Duo or 2.4 GHz AMD Athlon X2 64
You Have: 3.2 GHz


RAM
Minimum: 1.5 GB Windows XP / 2 GB Windows Vista, Windows 7
You Have: 3.0 GB


OS
Minimum: Windows XP, Windows Vista, Windows 7
You Have: Microsoft Windows 7 Home Premium Edition Service Pack 1 (build 7601), 64-bit
PASS Click here for the latest Windows drivers.

Video Card
Minimum: 256 MB DirectX 9.0c–compliant video card (512 MB recommended) - NVIDIA GeForce 7800 / 7900 / 8 / 9 / GTX series or ATI RADEON X1800 / X1900 / HD 2000 / HD 4000 / HD 5000 series
You Have: Intel(R) G41 Express Chipset
Upgrade Suggested: Unfortunately, your Video Card does not meet this requirement. Click here to see some recommendations. Click here for the latest Video drivers.
Features: Minimum attributes of your Video Card
Required You Have
Video RAM 256 MB 1.3 GB
Hardware T&L Yes Yes
Pixel Shader version 3.0 4.0
Vertex Shader version 3.0 4.0

DirectX version
Minimum: DirectX 9.0c
You Have: 11.0


Sound Card
Minimum: Yes
You Have: Turtle Beach USB Headset

Free Disk Space
Minimum: 10 GB
You Have: 483.1 GB


DVD-ROM
Minimum: Yes
You Have: hp DVD A DH16ABLH ATA Device
this is my specs and splinter cells specs it seems everything passes other then the cpu..... but the cpu shouldnt be a problem i can run skyrim on my graphics and cpu and battlefield 3 off the cpu so i dont know what the problem is

[ccwleung2003]

I found out from the Web that a number of people encountered similar problem in the past. It was due to the game not being installed in the default C:\ drive.
(I did not believe it when I first read it! How can Ubisoft did something like that?)

In my case, my "Stream" programs (and all the purchased games) were installed under a different folder under the C:\ drive. Once I moved the "Stream" folder back to the default location (i.e., C:\Program Files\Stream), the game works!

Hope that applies to you as well!

[ccwleung2003]

Sorry, the default folder should be "C:\Program Files\Steam".