View Full Version : Question about UBIShop

08-23-2011, 10:36 AM
Can someone from UBI help me with this? I bought game on steam and as cd key is there accessible i had idea i will log in into my ubishop account and i will link it with my cd-key (if its possible, sure) and download installer that runs without Steam as upcoming patch will remove need to be online. Problem is i cant login into UBIShop. It says login with your uplay account but it seems dosent work. After i enter my uplay credentials and hit login it jus treturns to shop homepage and i like unlogged. It says login in top row again and no profile edit nor buy game. I bought game on steam for this reason. If its matters i registered originaly in old North America ubishop (before email notice comes that customers should download all bought games there as it will be transformed into new shop and game there will be unaccessible after) to just get SIlent Hunter 5. I can access forums and play games with my uplay login. Just ubishop dosent work for me. Confusing.

08-23-2011, 11:15 AM
This may seem like a silly question but are you accessing the store via the correct location?

By that I mean if youíre in the UK for example are you using the US store link?

If youíre trying to access any of the websites via a regional link, but from a different region to said link the site will redirect you to its main page. Itís quite possible this is what is happening.

Try accessing the store via this link: http://shop.ubi.com/

Using the above link will ensure the store loads in the correct region for your location. Before doing so it might be worth clearing your internet cookies to ensure there are no conflicting cookies which may see the login issue persist despite using the correct location link.

If having done all of the above the issue continues please contact the support team via the link in my signature, normally any store related issues should be taken to the store support team (which is a different team) but as you cannot login to the store this will not be possible. When contacting Ubi support make it clear what the issue is, and that youíre unable to contact the store support as a result. Hopefully they can help http://forums.ubi.com/images/smilies/25.gif

08-23-2011, 11:34 AM
Yes i using this url. Its what google search offers. I can see EMEA in url what us correct as i am in .cz

Sure i tried mode browsers like IE, Firefox and Chrome. Same result.

Strange is that login seems to be accepted as when i enter wrong password i get error message about it. When i enter correct passowrd login page rerurns to shop home page but i see login link again next to top ubisoft logo and i cant see any profile link or something that indicates i am logged in.

Url is like http://shop.ubi.com/store/ubiemea/... bla bla

08-23-2011, 11:44 AM
here is how it looks

I access shop:


Hit login on top row and filled my credentials:


Imedietly redirected back to shop home page and i am not logged in:


When i enter false pass it stays at login page with message about wrong credentials.

Well question is if my initial idea is possible. If its possible to enter cd-key from steam version into UBIShop. If not i think i dont need go in anyway.

Yes it dosent make any diference if i use my user name or full email address for login. It works on forums and ubi launcher. Not in ubishop.

08-23-2011, 11:59 AM
Yes i will contact support later. Thanks for help.

08-23-2011, 12:02 PM
Originally posted by ataribaby:
Well question is if my initial idea is possible. If its possible to enter cd-key from steam version into UBIShop. If not i think i dont need go in anyway.

I'm afraid I don't know, this is a question for support http://forums.ubi.com/images/smilies/25.gif