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View Full Version : Post here if you get "invalid serial" message



cravinmild
12-01-2009, 02:20 PM
All right, torch welding villagers, letís rush the gates. Seriously though, Ubi get your sh*t together. Why the heck is this not being address here? At least acknowledge this with some type of post. ComDevGabe, some help with this would be nice, thanks

Add your name to the list if you canít activate your copy of James Cameron's AVATAR The Game

UT3Gunzie
12-01-2009, 02:26 PM
see ---> http://forums.ubi.com/eve/foru...1049957/m/3151002908 (http://forums.ubi.com/eve/forums/a/tpc/f/6391049957/m/3151002908)

cravinmild
12-01-2009, 02:27 PM
I forgot add where you bought the copy from ie. Kamloops, bc,canada-ebgames

UbiGabe
12-01-2009, 02:35 PM
Cravinmild, we are aware of the issue and are working hard to resolve it. I am not privy to all the details, but I can tell you that Customer Support is on the case... and if my email inbox is any indication, you should be playing soon.

If you have not already, please submit a ticket via email to Customer Support and be prepared to provide a scan or other visual documentation (digital photo, for example) of your key if Customer Support requests it.

Here is a link to our Customer Support Site (http://ubisoft-en.custhelp.com/cgi-bin/ubisoft_en.cfg/php/enduser/home.php?p_sid=rEnh5btj&p_accessibility=0&p_redirect=&p_sp=cF9zcmNoPSZwX3NvcnRfYnk9JnBfZ3JpZHNvcnQ9JnBfc m93X2NudD0xNTQ5LDE1NDkmcF9wcm9kcz0mcF9jYXRzPSZwX3B 2PSZwX2N2PSZwX3NlYXJjaF90eXBlPWFuc3dlcnMuc2VhcmNoX 25sJnBfcGFnZT0x)

cravinmild
12-01-2009, 02:44 PM
Thanks for the response ComDevGabe. I am aware that you are aware the game does not work. This thread was to see how many of us are affected by this problem (we know you are not at liberty to say). I will not take a ticket at this time as I hope the fix will be universal. I may just continually return my copy till I get a working copy or a fix is found.............what is a used pc game worth nowadays.....oh ya NOTHING

Chibi_Chaingun
12-01-2009, 02:49 PM
@Gabe: Man, I feel for you about now. :P Everyone is marching in w/ pitchforks!

UbiGabe
12-01-2009, 03:01 PM
Frankenstein cry... #8..[

Seriously though, I just want to see you all playing as soon as possible. You have all been so patient and a great community to work with!

cravinmild
12-01-2009, 03:15 PM
Ya, just stressed. I know your not just sitting. Its cool

UbiGabe
12-01-2009, 04:13 PM
FIXT!

Activations should occur without incident now. Sorry for any inconvenience.

cravinmild
12-01-2009, 04:31 PM
just got home, this is great news ComDevGabe. Shur glad i didn't freak like the rest of those guys. I am really looking forward to this game. If the demo was any indication its shur to be a great ride.
thanks again, damm fine job.

Maskikon
12-08-2009, 11:54 AM
I dont know why, but mine Serial Key is still showing as "Invalid". -.-

Sinnygo81864
12-29-2009, 02:25 PM
I have the same problem...i'm so angry, i was looking forward to playing it. Ugh...gonna go back to the store tomorrow and get my money back.

kmbj
08-22-2010, 06:08 PM
Mine is also invalid i sent photo's of the game and store reciept as asked by ubi support and they have stopped responding to my question.

meatdelight
08-24-2010, 04:11 AM
why does it have to be like this,i dont think it easy for us to generate this game online it just a waste of time for me its better that it goes straight to the cd so that we could easily play this game tsk..tsk..it really make me upset

ms-kleaneasy
08-24-2010, 06:02 AM
Originally posted by kmbj:
Mine is also invalid i sent photo's of the game and store reciept as asked by ubi support and they have stopped responding to my question.

I don't know the timeline of conversation you had with tech but if they don't receive a response to an email/ question within 24 hours they assume the ticket is resolved and close it.

This might well be whats happened, I would suggest opening a new ticket