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zsetrek
11-19-2003, 03:33 PM
HELP!

I just bought my copy of URU yesterday, only to find that it doesn't have a CD key.

After looking on the net I found out that this has happened to others in Australia, but the support.ubi.com isn't very helpful.

All I want to know is, do I have to excange the game at the store I bought it, or can Ubisoft do something for me directly?

Thanks

zsetrek
11-19-2003, 03:33 PM
HELP!

I just bought my copy of URU yesterday, only to find that it doesn't have a CD key.

After looking on the net I found out that this has happened to others in Australia, but the support.ubi.com isn't very helpful.

All I want to know is, do I have to excange the game at the store I bought it, or can Ubisoft do something for me directly?

Thanks

mystmum
11-19-2003, 03:56 PM
eek! The Ubisoft Australian Product Manager came onto the old forum (this one is brand new, we're still getting the plastic wrap off it) about this problem. If you email him at the support email addy (I think it's support@ubisoft.com.au but that's from memory only), it should be fixed quick smart.
If not, post back here and one of the mods will chase it up.

zsetrek
11-19-2003, 06:09 PM
Thanks Mystmum!

I've sent an email to the address you recommended, and hopefully I'll get a reply soon.

Thanks for your help http://ubbxforums.ubi.com/infopop/emoticons/icon_smile.gif

Lunatic__
11-19-2003, 08:40 PM
Same problem here. I emailed Support to see what the procedure is for getting a key.

Any update zsetrek?

zsetrek
11-19-2003, 09:17 PM
Yay! Got my CDkey! http://ubbxforums.ubi.com/infopop/emoticons/icon_smile.gif

Now all I need is my invite to join the preview ...

Lunatic: I just emailed the above address (support@ubisoft.com.au) and they sorted it out quick-smart. I can't see you having any problems, and the turn-around time was very fast. If anyone from Australian Ubisoft support reads this; thanks again!

mystmum: Thanks so much for the advice http://ubbxforums.ubi.com/infopop/emoticons/icon_smile.gif I hope I see you on Urulive! http://ubbxforums.ubi.com/infopop/emoticons/icon_smile.gif

Lunatic__
11-19-2003, 09:30 PM
Congrats http://ubbxforums.ubi.com/infopop/emoticons/icon_smile.gif

I'm sure they'll get to me eventually.

mystmum
11-19-2003, 09:55 PM
http://ubbxforums.ubi.com/infopop/emoticons/icon_frown.gif Sadly I won't be joining you anytime soon in Urulive - I'm in rural NSW, no broadband available.

Lunatic__
11-19-2003, 10:09 PM
From what I understand - It'll be playable for those on dialup (or other methods) - It'll just take ages to download the new ages http://ubbxforums.ubi.com/infopop/emoticons/icon_smile.gif

They (Cyan/UBI) could probably make a quick buck by selling a CD every now and again with the larger updates for a few dollars.

**shrugs**

Most likely I'll be playing Live at my girlfriend's place which has Dialup.

shadowcats
11-19-2003, 10:23 PM
Shorah or Welcome.
Well being from australia somtimes we just have to wait.
But if you email support@ubisoft.com.au they will send you a CD key as they did to me .
You can use dialup 56k (or other methods) for URU Live.
But update will take a while.
First update for URU live is 77mb.
Hope this helps...

*** I'm A Figment of my own Imagination ***

mystmum
11-19-2003, 10:33 PM
When I tried to download the demo it was coming it at between 1 and 2kbs...said it would take 16 hours. :|

I can't afford to tie up the phone line for that long http://ubbxforums.ubi.com/infopop/emoticons/icon_biggrin.gif

Lunatic__
11-19-2003, 10:46 PM
Overnight downloading might be the go.
Set it up after dinner and hopefully Uru will have updated before breakfast http://ubbxforums.ubi.com/infopop/emoticons/icon_smile.gif

shadowcats
11-20-2003, 12:08 AM
Do you know any friends with faster speed in your area ?
If so get Telstra to run a line check..
Might help....

*** I'm A Figment of my own Imagination ***

shadowcats
11-20-2003, 02:56 AM
Any more Aussies with CD Key trouble.

http://graveyards.cncguild.net/modimages/shadowcats.jpg
*** I'm A Figment of my own Imagination ***

ultrasonix
11-21-2003, 07:16 PM
Arg am in Melbourne here also missing key :-(

Just sent email to them *fingers crossed*

Kolji
11-22-2003, 04:59 PM
Another Melbournian missing a CD-Key...

Send the e-mail yesterday (Saturday), but haven't heard anything yet... I suspect cause it's the weekend... hopefully i'll get it on monday.

Anyone know how much the subscription fee is?

- Daniel

shadowcats
11-24-2003, 12:53 AM
Follow this link may help..

http://forums.ubi.com/eve/forums?a=tpc&s=400102&f=1981034&m=9431029

*** I'm A Figment of my own Imagination ***