Crashes at Startup *Solved, Install Service Pack 2!*

[murray1102]

00002532 Loaded UI Game Root
00006625 <color=green>PSRate = 517.077; FillRate = 516.942; TriRate = 15.4807; CPUclock = 3192.19
00006625 <color=green>AUTODETECTED: Unknown card, ps.2.0 class hardware
00006625 <color=green>AUTODETECTED: Speed: 1 Texture: 2 FSAA: -1
00006641 Executing c:\program\ubisoft\heroes of might and magic v\demo\Profiles\default_profile\input.cfg
00010078 Executing ..\Profiles\autoexec.cfg

------------------
System Information
------------------
Time of this report: 5/10/2006, 15:11:04
Machine name: RICHARDS
Operating System: Windows XP Home Edition (5.1, Build 2600) Service Pack 1 (2600.xpsp2.050301-1526)
Language: Swedish (Regional Setting: Swedish)
System Manufacturer: FUJITSU SIEMENS
System Model: D1627
BIOS: 4.06 Rev. 1.05.1627.01
Processor: Intel(R) Pentium(R) 4 CPU 3.20GHz (2 CPUs), ~3.2GHz
Memory: 1022MB RAM
Page File: 449MB used, 3608MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: Not found
DxDiag Version: 5.03.0001.0904 32bit Unicode

------------
DxDiag Notes
------------
DirectX Files Tab: No problems found.
Display Tab 1: The file ati2dvag.dll is not digitally signed, which means that it has not been tested by Microsoft's Windows Hardware Quality Labs (WHQL). You may be able to get a WHQL logo'd driver from the hardware manufacturer. DirectDraw test results: All tests were successful. Direct3D 7 test results: All tests were successful. Direct3D 8 test results: All tests were successful. Direct3D 9 test results: All tests were successful.
Sound Tab 1: The file ctaud2k.sys is not digitally signed, which means that it has not been tested by Microsoft's Windows Hardware Quality Labs (WHQL). You may be able to get a WHQL logo'd driver from the hardware manufacturer. DirectSound test results: All tests were successful.
Music Tab: DirectMusic test results: All tests were successful.
Input Tab: No problems found.
Network Tab: The registry information for the DirectPlay application 'Flight Simulator' is missing or damaged. You should reinstall that application. The registry information for the DirectPlay application 'Microsoft Flight Simulator 2004' is missing or damaged. You should reinstall that application.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (n/a)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (n/a)
DirectMusic: 0/5 (n/a)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: RADEON 9800 PRO (Omega 3.8.231)
Manufacturer: ATI Technologies Inc. (Omega 3.8.231)
Chip type: RADEON 9800 PRO AGP (0x4E48)
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_4E48&SUBSYS_7C0A174B&REV_00
Display Memory: 256.0 MB
Current Mode: 1280 x 1024 (32 bit) (75Hz)
Monitor: COMPAQ FS940-färgbildskärm
Monitor Max Res: 1600,1200
Driver Name: ati2dvag.dll
Driver Version: 6.14.0010.6601 (English)
DDI Version: 9 (or higher)
Driver Attributes: Final Retail
Driver Date/Size: 2/22/2006 04:46:46, 256512 bytes
WHQL Logo'd: No
WHQL Date Stamp: None
VDD: Saknas
Mini VDD: ati2mtag.sys
Mini VDD Date: 2/22/2006 04:46:25, 1505792 bytes
Device Identifier: {D7B71EE2-0D08-11CF-326D-005CA1C2CB35}
Vendor ID: 0x1002
Device ID: 0x4E48
SubSys ID: 0x7C0A174B
Revision ID: 0x0000
Revision ID: 0x0000
Video Accel: ModeMPEG2_C ModeMPEG2_D
Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
Registry: OK
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
DDraw Test Result: All tests were successful.
D3D7 Test Result: All tests were successful.
D3D8 Test Result: All tests were successful.
D3D9 Test Result: All tests were successful.

-------------
Sound Devices
-------------
Description: SB Audigy 4 Audio [4400]
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: PCI\VEN_1102&DEV_0004&SUBSYS_10071102&REV_04
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: ctaud2k.sys
Driver Version: 5.12.0001.1144 (English)
Driver Attributes: Final Retail
WHQL Logo'd: No
Date and Size: 10/29/2005 14:16:24, 439680 bytes
Other Files:
Driver Provider: Creative
HW Accel Level: Full
Cap Flags: 0xF5F
Min/Max Sample Rate: 4000, 192000
Static/Strm HW Mix Bufs: 64, 60
Static/Strm HW 3D Bufs: 64, 60
HW Memory: 0
Voice Management: Yes
EAX(tm) 2.0 Listen/Src: Yes, Yes
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
Registry: OK
Sound Test Result: All tests were successful.


Not much to say, using the newest Omega drivers (tried with an older version too) and the game crashes when the menu is about to show.

I have no other problems with my computer, just this game.

[Vargavinter]

This is the same problem that Heroes 4 had, i bought it and couldn't play it untill they released the first patch for the game. So i recommend you to wait and buy heroes 5 until they released a patch or two.

[murray1102]

Thanks for replying.
Funny thing is that a friend of mine pretty much has the same computer but with a Radeon 9800 PRO 128mb instead of 256mb and he is using a very old version of Omega Drivers, but he can actually run it.

I guess that I could try using the same drivers but I don't really feel like downgrading my drivers that much.
You'd think that the new drivers would be as good.

[Tengujin]

Just a quick question.. With what filesystem is/are your harddisk(s) partitioned? I had a similar problem with Spellforce2 when i installed it on a FAT32 partition.. the problem disappeared when i installed it on a NTFS disk..

[Vargavinter]

Originally posted by murray1102:
Thanks for replying.
Funny thing is that a friend of mine pretty much has the same computer but with a Radeon 9800 PRO 128mb instead of 256mb and he is using a very old version of Omega Drivers, but he can actually run it.

I guess that I could try using the same drivers but I don't really feel like downgrading my drivers that much.
You'd think that the new drivers would be as good.

Yes its very strange since you almost go thte same card. But my friend have a X800XT PE as me but a diffrent brand and it works for him. The Heroes_5.exe contains these cards:

Unknown card, DX7 class hardware
Unknown card, ps.1.1 class hardware
Unknown card, ps.1.4 class hardware
Unknown card, ps.2.0 class hardware
Radeon 9800
Radeon 9700
Radeon 9600
Radeon 9600SE
Radeon 9500
Radeon 9200
Radeon 9100
Radeon 9000
Radeon 7X00
GeForce FX(5700/5800/5900/5950)
GeForce FX(5600)
GeForce FX(5700LE/5700VE)
GeForce FX(5200)
GeForce 4MX
GeForce 2MX
GeForce 4
GeForce 3
GeForce 2
GeForce 1

As you can see the X800XT card isnt on the list and some brands vill push the card to be a: Unknown card, ps.2.0 class hardware and the game will run. But my card cant make it a Unknown card, ps.2.0 class hardware and there for it crashes. I guess thats the same problem you have.

[murray1102]

I already have the game installed on a NTFS disk.
Great of you to take an interest in my problem though, anyone else with possible solutions to my problem, just post them and I'll try them.

[Vargavinter]

Originally posted by murray1102:
I already have the game installed on a NTFS disk.
Great of you to take an interest in my problem though, anyone else with possible solutions to my problem, just post them and I'll try them.

If you find a solution please tell me too, since they have hade this problem since the release of the demo and they have done nothing about it so far. The retail version vill be the same.

[znork]

Originally posted by Vargavinter:
The retail version vill be the same.

Have you tried it?

[unreal_az]

Install service pack 2 if it doesn't work post here.(also post if it works http://forums.ubi.com/groupee_common/emoticons/icon_smile.gif )

[murray1102]

Okay so a friend of mine sent me his Profile, because I wanted to try changing stuff there and I didnt have one due to me crashing before getting into the game.

So I changed to Window mode and it seems like it worked, now I'm getting this new error. Also posted and possibly resolved here

grann2.dll (http://forums.ubi.com/eve/forums/a/tpc/f/4611096804/m/2051078144)

That pretty much just leaves me with one choice, to install SP2, which I wont.
I would if I were to completely fragment my computer, but everything else works...except Heroes.

To summerize, no Heroes of Might & Magic V for me http://forums.ubi.com/groupee_common/emoticons/icon_frown.gif.

[murray1102]

I did it!
I installed SP2 and now it works!

note: perhaps add SP2 as required?